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Access Code?

Discussion in 'Picture Framing Business Issues' started by Framar, Oct 13, 2009.

  1. Framar

    Framar SPFG, Supreme Picture Framing God

    Two months ago a new customer brought a cool old frame for me to restore, payed half down, and told me to take my time - he wanted it done right.

    I finished it about a month ago but I have not been able to call him because every time I try I get a message that says I need an "Access Code." The number he left is 10 digits, beginning with 917. Is that an area code or what? What the heck is an access code? Is this something all you phone-savvy younguns know about that us old farts do not? I have tried dialing it both with and without the "1."

    Of course he keeps phoning me to ask if it is done yet - but he calls when I am closed and leaves that same phone number.

    Wouldn't you think he might be wondering why no one ever returns his calls?

    Or am I just totally out of the loop here. :help:
     
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  2. FramerDave

    FramerDave PFG, Picture Framing God

    Did you get his address?

    Drop him a short note telling him his order is ready, but explain the trouble you've had contacting him.
     
  3. PaulSF

    PaulSF PFG, Picture Framing God

    You might try calling the phone company and asking them.
     
  4. Framar

    Framar SPFG, Supreme Picture Framing God

    I did not get his address and he has one of those super common John Smith kind of names.

    And I do not know if I have enough energy to deal with phoning Verizon.....
     
  5. Mike Labbe

    Mike Labbe Member, Former moderator team volunteer

    How interesting.

    Did you try 1234 as a code, just to see what might happen?

    Are you calling from a phone number that has caller-id blocked?

    I know with my phone system at home (Viatalk), I have it set up NOT to allow out of area/country or private callers. It tells the caller this, gives a random code, and asks them to type it via touch-tones. This gets around/confuses the automated computer calls, and if the person puts the code in it UNBLOCKS the caller-id too. Could it be something like this?

    If caller-ID is blocked by default, I would also try UN-BLOCKING it first. Try *82 917-xxx-xxxx In most areas, dialing *82 first will unblock the CID for just that one call. They may have some kind of misconfigured caller id blocking service or machine set up that doesn't have the proper greeting recorded.

    Mike
     
  6. Framar

    Framar SPFG, Supreme Picture Framing God

    I do not have any extras like caller ID and such on my phone. I hear from others that when my number comes up it says State of AR (instead of State of the Art) and one guy wondered why the State of Arizona would be phoning him.
     
  7. Paul N

    Paul N In Corner

    Weird!

    917 is a new area cell phone number.

    I bet he gave you his voice mail phone number and not his real cell number by mistake.
     
  8. Framar

    Framar SPFG, Supreme Picture Framing God

    I'll try 1234 and the *82 tomorrow.

    When I dial the number (either 10 or 11 digits) it rings a few times and then a bunch of awful static and then the message about the access code.
     
  9. Framar

    Framar SPFG, Supreme Picture Framing God

    He has given me this number at least three times (once in person and twice in messages).

    I hope he likes what I did to his frame and we have a great laugh when we finally do establish contact.
     
  10. Mike Labbe

    Mike Labbe Member, Former moderator team volunteer

    Does it sound like a fax machine?

    If so, try faxing to that number instead :)

    Could it be tty equipment for the hard of hearing?

    Mike
     
  11. Artrageous

    Artrageous PFG, Picture Framing God

    Mar, 917 is an exchange code for many cell phones in the NYC area. I know many friends and customers with the exchange 917. Sometimes the voice prompt asks if you'd like to page the person (press 5) if you do it will display your number on his cell phone. The phone prompt will tell you the number it will be displaying on his phone and you must enter the number 1 if it is correct before it sends the page.
     
  12. janetj1968

    janetj1968 PFG, Picture Framing God

    Normally an access code is one used to retrieve voicemail messages when calling remotely. (Suspect this especially if there is only a ring or two and no greeting).

    If its a cell number, try having someone send a text message that says "your framing is ready!".
     
  13. Framar

    Framar SPFG, Supreme Picture Framing God

    The only message I get is Static and then the voice telling me I need an access code. No pager prompt or anything like that. No voice mail box either - or if he had such a sophisticated phone he would know that I tried to call whether I left a message or not!

    I have had several experiences of trying to call someone, getting voice mail and figuring I'll try again later and then they phone me and say "Did you just call me?" Gives me the willies every time - just like the ones with caller ID who answer their phones "Hi Mar," when I call them.
     
  14. Framar

    Framar SPFG, Supreme Picture Framing God

    Janet - I like that idea - I will collar the first person in the door with a cell phone!

    Are texts like emails that they have subject lines? Otherwise, since he won't know who is texting him - he will just delete it, won't he?
     
  15. janetj1968

    janetj1968 PFG, Picture Framing God

    Cell phones normally aren't as spam-y as email. Most people don't ignore texts.

    If their phone has a subject line put "Framing" for example...

    Let the message say "Your framing is ready @ your company".

    If you PM me the number, I'll send him the message for you.
     
  16. prospero

    prospero SPFG, Supreme Picture Framing God

    Can you record a personal greeting on your answering service?

    "If that is Mr. Wotsit calling about his frame, please ring me during office hours as the number I have for you don't work. Anyone else, leave a message......"

    ;)
     
  17. Framar

    Framar SPFG, Supreme Picture Framing God

    Prospero - that is absolutely BRILLIG!!!! Thanks!
     
  18. Artrageous

    Artrageous PFG, Picture Framing God

    What if her customer's name isn't Mr. Wotsit?
     
  19. prospero

    prospero SPFG, Supreme Picture Framing God

    OMG! Said something sensible.... I'll never forgive myself....:cry:
     
  20. shayla

    shayla WOW Framer

    Peter beat me to it. Your other customers will put up
    with it, admiring your thoroughness, and he'll appreciate
    it as well. It's worth a try.
     
  21. artfolio

    artfolio SGF, Supreme Grumble Framer

    Isn't technology marvellous?

    In the good ol' days you would just ring the friendly lass on the local exchange and say "can you connect me to Mt Whoosis" and she would push a long lead into a socket and away you'd go......
     
  22. framah

    framah PFG, Picture Framing God

    The access code is there to stop weirdos from calling at all hours of the day and nite.

    I had a friend of mine back in NJ who had to do this because she had someone who she had dated a couple of times was calling her thru the nite at all weird hours.

    Unless you have the code you can't get thru. Once you punch in the code, your call will then go thru like normal.

    Unfortunately, unless you give everyone else the code, no one will get thru.

    It's usually a 3 digit number... hers was her birth month and day.
     
  23. Paul N

    Paul N In Corner


    What the.....I can't believe she told you about me!

    Hmm, her birthday's month and day you said?? Cool...thanks pal!!
     
  24. Framar

    Framar SPFG, Supreme Picture Framing God

    I did it!!! I got thru to Mr. Wotsit!

    Looked in the phone book and much to my surprise found a whole page of access codes! They were 7 digits, and then the 1 and then the 917 and then the rest of the number - I just started at the top of the page and kept dialing.

    After doing this about six times I got lucky and finally one call went thru to a man's voicemail and I gave him my spiel.

    About a half an hour later Mr. Wotsit phoned back - and would you believe he had never heard of an access code? He said people always return his calls, LOL - so maybe they are all under the same carrier or maybe everyone else is more tech savvy than either of us!

    Thanks for your assistance!
     
  25. Paul N

    Paul N In Corner

    Mar dearest, you deserve a super moist chocolate cake for your perseverance!!
     
  26. Framar

    Framar SPFG, Supreme Picture Framing God

    Mmmmm....chocolate!

    Plus the heat is back on after another of my poor landlord's battles with the Evil Gas Company - and he is having the door sill fixed (he says) on Friday!!!

    Life is great!
     
  27. Artrageous

    Artrageous PFG, Picture Framing God

    Wow...what a coincidence that his name actually was Mr Wotsit!
     
  28. imaluma

    imaluma SGF, Supreme Grumble Framer

  29. janetj1968

    janetj1968 PFG, Picture Framing God

    So what the heck was the access code for????

    And why are they in the phone book?

    This reminds me of the little flukes that palm pilots like to do....like...if you scribble in this one spot...and then hit <n> <control> <backspace> it'll display an "e". (Okay, I made that one up, but there are lots of real ones.)

    How the heck did you think of looking in the phone book?

    I'm baffled. And I'm thinking you're awfully smart right now...
     
  30. Framar

    Framar SPFG, Supreme Picture Framing God

    Well, somebody said to call the phone company and I was looking in there for their number (I don't think you can call an operator anymore, LOL).

    The access code allows you to talk to someone whose phone is in from a different "carrier" and it allows you to get thru to them without being a member of that carrier's network. Sorta like in the "newer old days" when someone would give you some kind of access code, which if you spent 5 minutes dialing it, you could call long-distance for free!

    Whatever.

    I am so frakking old I remember when my phone number was three digits (345).

    *sigh*
     
  31. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    I don't usually feel very old, but the other day a teenager was asking me what kind of computer games I played when I was a kid. I'm not sure if he believed me when I told him we didn't have computers when I was a kid... :shutup:
     
  32. prospero

    prospero SPFG, Supreme Picture Framing God

    :smiley: I found a stack of old "Practical Electronics" mags the other day. Circa1970. (I had a mispent youth of soldering little stripy things together.) In one was how to build an electronic calculator. This thing was about the size of a VCR (remember them.:p). The digits were displayed on rotating metal disk behind a little window in the case and moved by big solenoids. Imagine lugging that to school. Didn't work off batteries either.
     
  33. Pat Murphey

    Pat Murphey SPFG, Supreme Picture Framing God

    Wait 'til you see the $40 charge on your phone bill for dialing that access code! :D:D
     
  34. Framar

    Framar SPFG, Supreme Picture Framing God

  35. MarkyW

    MarkyW SGF, Supreme Grumble Framer

    I remember reading a story in the paper a couple years ago about people who collect old phones.

    One day a delivery kid knocked on this guy's door to ask if he could use his phone, couldn't find the address he had to deliver to. (this, of course, had to have happened several years ago. If it were today, there's no way the kid wouldn't have his own cell phone. Or maybe he had a dead phone battery, or something.)

    So the guy showed the kid to his phone. The kid stared at the phone as asked 'how do I make a call on this?'. He had grown up only ever seeing push button phones and this guy had an old dial phone.

    To the kid, 'dialing' a number meant pushing the buttons. He had no idea how to actually 'dial' a phone.
     
  36. Framar

    Framar SPFG, Supreme Picture Framing God

    Before she moved into her new assisted living digs, my step mom lived in a house in a quaint little town that apparently did not yet have touch-tone service - this caused no end of confusion as she was always trying to press "1" or somesuch and we all kept trying to get her to listen to her phone making that dialing sound when she pushed the buttons.
     
  37. Framar

    Framar SPFG, Supreme Picture Framing God

    Now if I could only keep Verizon's minions from calling every other day, trying to entice me back into the fold. I re-entered that fold months ago now and yet they call....and call....and call.

    Today a guy phoned and asked to speak to the person in charge of the Broadview account (my old phone company) - I told him that person had switched back to Verizon months ago, TYVM, and hung up.

    Grrrrr.....
     
  38. Framar

    Framar SPFG, Supreme Picture Framing God

    The rest of the story...

    Received a phone call today from a pleasant sounding young almost assuredly American gentleman who identified himself as being from AT&T. Mentioned that someone from my number had called an AT&T number last Tuesday and would I give him the name and address so he could send a bill.

    HUH???
     
  39. Rob Markoff

    Rob Markoff PFG, Picture Framing God

    I remember dialing phone numbers-

    Didn't you HATE people who had a lot of zeros or nines in their number?
     
  40. Framar

    Framar SPFG, Supreme Picture Framing God

    Rob - stop! - you are making me feel really old! ;)
     
  41. Pat Murphey

    Pat Murphey SPFG, Supreme Picture Framing God

    Told you! Access codes are a routine way to use an alternate long distance service. Before my current unlimited plan with my telco, I used an access code for one of those 7 cent a minute long distance deals. I'm surpised that the charge for the call didn't just show up on your bill.
     
  42. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

     
  43. ToniaK

    ToniaK True Grumbler

    Could there be a code to access the long distance service on your line? It may be the last 4 digits of your store's phone number.
     
  44. Framar

    Framar SPFG, Supreme Picture Framing God

    The rest of the story: Well....almost the rest.

    Still have yet to receive the bill from AT&T but my customer came in today, loved his frame, paid cash and not only gave me money towards the phone bill (whatever that may end up being) but he also gave me a nice tip!
     
  45. Paul N

    Paul N In Corner

    How about giving you his "real" and "free" phone number!!

    You know, for when his check bounces......:p
     
  46. Framar

    Framar SPFG, Supreme Picture Framing God

    Actually, not only did he give me his "real" phone number - he paid CASH!!!

    Still no bill from AT&T - you would think it could have gotten here from India in, what - almost 2 weeks now?
     
  47. shayla

    shayla WOW Framer

    India's only mailman died last week.
     
  48. Framar

    Framar SPFG, Supreme Picture Framing God

    I guess Shayla must have been right about India's mailman - still no bill in the mail - hope when it does arrive they have not included three months of interest!
     
  49. Framar

    Framar SPFG, Supreme Picture Framing God

    Got my Verizon bill in the mail today and the AT&T charge for the less than one minute phone call from Buffalo to New York City - $14.95.

    Fricking $14.95!!!!!

    Now I can hardly wait until next month's bill to see what the SOBs charge me for the less than one minute call to Facebook in California.

    Oy vey.

    At least now I will have the courage of my convictions to ask people with non-Buffalo phone numbers to give me their email addresses - I will never dial an access code again as long as I live so help me God.
     
  50. Mike Labbe

    Mike Labbe Member, Former moderator team volunteer

    Long distance within USA is usually less than 5 cents per minute, for the companies that still charge. (many plans and companies include free LD) $14.95 per minute doesn't sound right. It sounds like a case of "Cramming" fraud.

    Were there any other names on that page of the bill? Check out these:

    http://notes.kateva.org/2009/04/at-is-partner-to-phone-scams-that.html

    http://www.ripoffreport.com/Telepho...l-LLC/united-tel-llc-and-at-t-unaut-4e4b9.htm

    http://www.ripoffreport.com/Telemar...g-Ser/enhanced-billing-services-inc-8beez.htm

    http://www.consumercal.org/article.php?id=1014

    http://www.complaintsboard.com/complaints/united-tel-247mp3-c206565.html

    http://classactionconnect.com/consu...e-bill-complaints-unauthorized-phone-charges/

    I would definitely question it... That's crazy!
     
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