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Cloud POS systems

Discussion in 'Software, Computers, CMC's Techie Stuff' started by framestudio, Jan 12, 2018.

  1. framestudio

    framestudio CGF II, Certified Grumble Framer Level 2

    Anyone using these platforms? What do you think of them?
    Is Lifesaver & i-framer the only programs out there?
     
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  2. CrumbGuzzler

    CrumbGuzzler Grumbler

    Those are the only cloud based programs that I could find. I am on a lifesaver trial right now. It is a nice program, but their pricing has no provisions for loyalty. If I buy, it will be the same cost next year.
    Frame Vue is not running yet either, and a rep told me that it will be an extra $20 a month to add that service to lifesaver. The pricing software works great though.
    Iframer looks awesome, but it doesn't look ready to go in the US yet. Also... you cant create an account in the app and take it for a spin. They want you to contact them before you're allowed to sign up. Not a huge deal, but I'll wait until they are ready for US customers before I try too hard at it.
     
    framestudio likes this.
  3. i-FRAMER

    i-FRAMER MGF, Master Grumble Framer

    Yes you can take i-FRAMER for a spin, just sign up to the basic plan and the first 30 days are free.
    We are currently working with a couple of framers to ensure all the imperial issues are resolved.

    I am also happy to Skype and give an online tour and answer any questions you may have.
     
    framestudio likes this.
  4. framestudio

    framestudio CGF II, Certified Grumble Framer Level 2

    Does that mean i-Framer is ready for the USA? If so I'm excited!
     
  5. i-FRAMER

    i-FRAMER MGF, Master Grumble Framer

    It's close, we have a couple of framers just checking the last of the imperial issues.
     
    framestudio likes this.
  6. CrumbGuzzler

    CrumbGuzzler Grumbler

    So... I’m a dummy. I have been looking at the iFramer.club product this whole time. It is purely a visualization program. The iFramer that is referenced here is something completely different. I spoke with Lifesaver today, and the pricing on their website isn’t accurate. It is $35 a month AFTER you pay them a $600 up front fee. The membership fee for cloud software is enough to make me try other products. IFramer is my next product. I can probably handle plugging in product pricing as they get vendors on board. Their YouTube videos make the software look super user friendly.
     
  7. Mike Labbe

    Mike Labbe Member, Former moderator team volunteer

    The math all comes out fairly similar, IMO.
    Most traditional systems are about $1400-$1500 up front for year one, and then annual maintenance, support, vendor updates cost an additional $370-$440 yearly ($31 - $37/mo) You don't need to pay the initial fee every year, just the ongoing monthly fee. There are also show specials for ALL of them at the upcoming WCAF show, so look for the deals next week :)

    Here is a neutral comparison list, so you can get some idea of how the various companies structure their pricing. I apologize that it doesnt have the cloud products on it at this time. I'll get that fixed up after the show, when I get some accurate/updated figures from the vendors.

    http://www.getthepictureframing.com/gfaq/software.htm

    I'm not trying to promote any specific product, just posting to clear up confusion. I'm a lifesaver customer and will be in their booth as a customer testimonial. (disclaimer)

    Mike, resident geek :)
     
    CrumbGuzzler likes this.
  8. CrumbGuzzler

    CrumbGuzzler Grumbler

    The market is changing right now, and framing software seems to be a little behind. I get the up front pricing for a software program where you buy a hard copy and install it on your machine. This cloud software doesn't require an install of a program, or downloaded updates, or sweeping changes as hardware changes. It is cloud based. It is simpler and easier and more user friendly. Buying an expensive membership and then paying dues seems old fashioned to me.

    Iframer looks like a pure subscription service. I pay the subscription fee and it opens the gate so I have access to their content. That approach hits market standards. I like the Lifesaver program. I want to use it. The up front fee, in my opinion, is obsolete when you move to a cloud based program... I don't have the option to milk the program for an extra month before I buy vendor updates. I don't have a hard copy of the software that I bought. With cloud software, I am renting the program, but they are expecting me to buy the real estate and then pay rent on it.

    Don't get me wrong... I may land on lifesaver in the end. They really do have a killer program. IFramer, however, has communicated incredibly well and is offering a product that looks solid, and seems to fit the economics of subscription based software. I have to give them a shot. I am incredibly impressed at the customer service I have already received from iFramer and I haven't given them a dime yet.

    The Lifesaver guy said he could probably work something out if I go to the trade show. I won't be able to make it this year, however. I plan to reach out and see if they can offer trade show pricing to a non-participant. We'll see what they say. In the meantime, I'm going to check out iFramer. I feel good about those guys.
     
  9. i-FRAMER

    i-FRAMER MGF, Master Grumble Framer

    Thanks for the feedback CrumbGuzzler.

    One of the reasons we never charged an upfront fee is because we are also picture framers.
    I feel it is a way to trap you. Once you pay an upfront fee you are committed wether you like it or not.

    We believe to keep customers you need to not only be offering the best product, but to hold ourselves accountable.
    If we are not offering excellent support, updates and new features then as far as we are concerned we would be failing, and would not expect our customers to continue. After all i know i wouldn't, which is why we abandoned the software we were using and decided to make a product that is more of the times.
     
    CrumbGuzzler likes this.
  10. JFeig

    JFeig SGF, Supreme Grumble Framer

    You can call me "old fashion" all you want. I prefer to be in control with the program on site on my machines where I am not dependent on the internet. Manually installing updates is no big deal.
    FYI, my first experience with computers was in the late 60's with batch input on punch cards. I appreciate the ease of the latest machines. I was a system analyst with KMart before PCs for a short time setting up communication with corporate and field locations.
     
    Last edited: Jan 17, 2018 at 1:01 PM
    CrumbGuzzler likes this.
  11. CrumbGuzzler

    CrumbGuzzler Grumbler

    You win. I’ll call you old fashioned.
     
    i-FRAMER likes this.
  12. i-FRAMER

    i-FRAMER MGF, Master Grumble Framer

    LOL.
    One of the reasons we developed cloud based was because we live in a cyclone area.
    Whenever a cyclone approached, we use to wrap and pack a backup of the computer included the computer as well at the shop, then take another backup home and hope we didn't lose both. Losing both meant we would not even know's whose work was lost, who had or had not paid. Being cloud meant we just closed the shop up, if we lost everything, we could just call up on our phones and know exactly where we were.

    We had several businesses move to us for that very reason, losing their hard drives with no backup and all their history lost.
    Also have saved a couple of subscribers who did have the PC's die, as they could continue within minutes, without having to worry about reinstalling software and backups.

    For our computers now, we use Crashplan as a cloud backup. No more hard drives. So far never had to use it though.
     
  13. David Waldmann

    David Waldmann SGF, Supreme Grumble Framer

    The cloud is great for backups, but in its current state I'm not ready to use it for live data. I've used several cloud based products and demo'd a few as well. In addition to feeling insecure about not having data on site, the latency and speed of the internet is way too slow for my liking. And we have a pretty good Fiber internet connection.
     
  14. JFeig

    JFeig SGF, Supreme Grumble Framer

    Yes, I use the cloud to backup as well. I also have a secondary backup drive at home.
    "The cloud" is nothing new. They used to be called "remote servers".

    It is always good to have a backup plan (A>>B>>C). Home/Business backup generators for power is an example as are paper work orders.

    P.S. I do not wear a belt and suspenders at the same time :D
     
    Last edited: Jan 17, 2018 at 9:05 PM
  15. David Waldmann

    David Waldmann SGF, Supreme Grumble Framer

    We do have multiple forms.

    1. We have RAID (to protect against HDD failure)
    2. Local HDD Backup (to protect against malware* and accidentally deleted files, although that never happens...)
    3. Cloud mimics zone 2, with the added benefit of being offsite with 0 effort.

    BTW, ALL of our backup plans are 100% hands-off. We get emailed reports if there are any issues.

    *We keep 7 versions of each changed file, so it's possible that malware could still be a problem, but there's no way really to protect 100% against malware except don't plug your computer into a network and keep it in a secure facility. Which kinda defeats the purpose of most computing needs today...
     
  16. YPF

    YPF Grumbler in Training

    I have been using I-Framer for nearly a year here in UK after a few years with an ‘on-site’ program. My initial concerns over latency have been proved wrong - and we just use basic broadband over our ‘phone line.

    Whilst uploading suppliers’ catalogues was never really difficult on the previous software it did add a little to my non-framing time. Additionally, a little bit of stress has been removed when any hiccups occurred.

    Mark from I-Framer has always sorted out any issues promptly, all in all, great customer service.
     
    CrumbGuzzler and i-FRAMER like this.
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