What method do you use to contact customers? It seems modern communications have evolved to the point where there are so many different ways to contact people that they don't pay any attention to any of them. Hardly anyone answers their phone. They pay no attention to voice messages, so we started texting our customers. Now it seems everyone gets so many texts, they don't remember getting one from us. Some of our customers are getting testy about the whole deal. They also get upset if you happen to contact them a second time when they haven't picked up their order for a long time.