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Crescent's “Feet on the Street”

Discussion in 'Picture Framing Business Issues' started by libertycustomframes, May 7, 2013.


Were you visited/called recently by a Crescent "Feet on the street" survey agent?

Poll closed Aug 5, 2013.
  1. Does Not Apply/Not A Framer

  2. YES

  3. NO

  1. William Ross

    William Ross CGF, Certified Grumble Framer

    We had our visit today. The girl who visited had been schooled on Crescent products and she took notes about what we needed. She showed us the Customer Care team information and said they would handle all our questions. She said she had to give a detail list of questions the framers had to her boss every night and had found most framers had moved their purchases from Larson-Juhl to another company. This should be good news to Crescent--that framers are finding the move very easy to other suppliers.

    GUMBY GCF SGF, Supreme Grumble Framer

    Jim says 1/3 raise hands.
    now here is a good question
    Why don't more Grumblers attend framing classes?
  3. Artrageous

    Artrageous PFG, Picture Framing God

    In Vegas, Grumblers are spread out over many classes. Once you've taken a class you usually take a different class the following year due to cost and time constraints. Classes are only offered once.

    Grumblers are shy folks and tend not to raise their hand when asked.
  4. Jeff Rodier

    Jeff Rodier SPFG, Supreme Picture Framing God

    .....and others have been sucked in to donating so much time, money and stuff that they learned to never raise their hand. :shutup:
  5. riverside

    riverside Grumbler

    Oh for pete's sake!
    So THAT's what that was about?!
    I thought it was Very Odd when the "visitor" told me she was not a rep.
    I confused her when I held up my two hands to show her my "CMC"

    Aaahhh wellll

    Been gearing up here for the Hollywood invaders
    Thank goodness we got the hurricane damage repairs done

    cheers all
  6. shayla

    shayla WOW Framer

    This is a rather odd thread. I think that what Crescent is doing, while not perfect,
    is a pretty smart move. Hopefully, it will work out well for them and for their
    current and future customers. Sometimes, it seems like if there was a national
    quibbling tournament, Grumblers would win first prize. lol....

    P.S. Jo-Anne, this comment isn't a response to your post. That's just
    where it happened to land. Cheers to you, too. :smiley:
  7. Grey Owl

    Grey Owl SGF, Supreme Grumble Framer

    I can see why they might not visit home based because of potential liability concerns / issues, but they should also try to get information on them too. Maybe they can call them by phone.

    The reason I believe they may want the info on them is that they can be large purchasers of mat boards.

    For example, I bet that I stock more and spend more on Crescent mats than most small framers. My cheapest mats are Crescent Rag Mats. And then the specialty mats / Moorman mats that are more expensive. Of course I also do a lot of commercial.
  8. blackiris

    blackiris SPFG, Supreme Picture Framing God

    A 3rd party group is going into every single frame shop in the country. It's something that is happening to all of us and we are being asked about products we use in our shops.
    Some people are having great experiences and some aren't.
    We're all sharing our STORIES about it here.

    We are entitiled to our opinions no matter if anyone else thinks we are being babies or quibbling about it. I suggest people stop being so judgmental and get a freakin' life.
  9. tedh

    tedh PFG, Picture Framing God


    Now where did I put that life I have to get?

    There it is!! Under the Quibble mat.
  10. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Is that a Crescent Mat? What's the number as I don't seem to have it in any specifier.... Is it an Alpha ragging on them mat? Or a beta be a goodun?
  11. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    Sorry, Bob, that is a mat available only to a Select few...
  12. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Well, wooden you know it.
  13. riverside

    riverside Grumbler

    I LOVE it when anyone wanders into my shop.

    I even figured out how not to be grumpy
    when the visitor is in to ask for a donation--
    which is much easier now that i have merchandise
    that they are ReQuireD to browse
    while I talk about me,
    my fabulous framing,
    and everything else I do/sell--
    as I assemble the gift certificate!

    Crescent's foot soldier seemed to be in a hurry, though
    and she couldn't favor me with anything but the package of literature she needed to leave behind.

    (indeed no offence taken Shayla. It's just a rare moment I have here to grumble-engage in something that struck me as odd. I see so few reps these days out here in the nether-reaches--At least Darren drops in and keeps me apprised)
  14. riverside

    riverside Grumbler

    I keep the quibble mat near the design counter.
    comes in handy with customers who need to see all four corners
  15. Artrageous

    Artrageous PFG, Picture Framing God

    So it's a Crescent SELECT.
  16. Pat Murphey

    Pat Murphey SPFG, Supreme Picture Framing God

    You are the best with that choice of words. I told you that should be a writer. :)
  17. Framing:

    Framing: In Corner

    I know I said earlier that the results from using a “below line marketing” company could be very questionable… and that after my experience of over seven years in that industry I had few good stories to relate…

    However as this thread has developed and the questions been asked are now out there, I think Crescent could be on to a winner, they have taken the “Kiss” “Keep It Super Simple” approach…….. good on you Crescent….. give yourself a BIG pat on the back….

    Simple questions that even the most uneducated framer would have a reasonable chance of answering without getting into much of a debate with the person sent to ask them……

    However from reading this thread I’m wondering if there are not more than a few people out there in the framing industry who have no real idea of what business is about, if you have to ask who I’m referring to it is most likely “you”

    Just in case anyone thinks I have any connection to Crescent, let me assure I do not sell their products, it is very unlikely I will ever sell their products, when I tried to make contact with then in the USA and Europe a few years ago about selling some of their products in Ireland, it was one of the most frustrating and time consuming exercises I ever went through in business, which resulted in me making zero progress with the various people in that organisation that I made contact with…… That said they were not much worse than some of the other board suppliers / manufacturers…. In the long run I opted for conservation / museum 100% cotton board from one of LJ operations in Europe, I only stock cotton board as my business is now focused on the conservation market.

    Good luck with the “feet on the street” program Crescent ….. I think you will end up with some very useful information…
  18. Framar

    Framar SPFG, Supreme Picture Framing God

    On these shores the KISS method is an abbreviation of "Keep It Simple, Stupid". ;)

    I am still waiting to see the fleeting Crescent lackey.

  19. shayla

    shayla WOW Framer

    One thing about writing online is, it can be a challenge to know one's tone
    of voice and intent in posting. I can assure everyone that I was just writing
    in a friendly, relaxed way. There's enough real trouble going on in my world
    (and I'm sure in most of yours), what with people getting cancer, dying,
    what have you, that I'm saving my ferocious zest for that stuff.

    Thanks for the kind words, Pat. Wishing you all a good afternoon. Over and out.....
  20. Framing:

    Framing: In Corner

    Yep we would have people in my part of the world who thrive on being negative and would spout the negative version of the kiss principle when ever they get the chance....

    I have rarely meet stupid people however I
    have meet many who don't know much
    about the topic they debate who tend to be very negative in their comments on a given subject.

    It's a bit unfortunate the use of the word lackeys about people who are just doing a job they are contracted to do.
  21. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    I made a pun!
  22. EMcBride

    EMcBride SGF, Supreme Grumble Framer

    I still have yet to have my third party crescent visitor. *sniffle*
  23. Framar

    Framar SPFG, Supreme Picture Framing God

    Somehow I looked at Keep It Super Simple as the new and maybe "politically correct" way of saying Keep It Simple, Stupid (which I first heard from Bob Hendrixson in 1975). :eek:
  24. framebinder

    framebinder True Grumbler

    I see in the info they left me (which is now all in the waste stream) that Crescent is now promoting Valiani.
  25. FrameMakers

    FrameMakers PFG, Picture Framing God

    K I S S originally stood for Keep It Simple Salesman. Meaning not to over complicate your sales presentation and overwhelm your customer. This is something we have to guard against doing in an effort to "educate" them.
  26. Ken R.

    Ken R. CGF, Certified Grumble Framer

    Received my visit yesterday. She was an old friend who has been doing this kind of work for years. Next week she's a pet food 'expert'. She left a nice packet of info and asked all the right questions. I think this is a good thing that Crescent is doing.

    I don't understand why some framers are so rude to these people.
  27. Artrageous

    Artrageous PFG, Picture Framing God

    My guess is their rudeness has nothing to do with these people.
  28. Verdaccio

    Verdaccio MGF, Master Grumble Framer

    No Crescent visitors yet in Berthoud, Colorado, just sayin'...

    And for me, it is a positive thing when any company with which I do business makes an effort - even a flawed one - to actually walk through my front door...
  29. troyveluz

    troyveluz MGF, Master Grumble Framer

    No visit here too! I'm in Plano TX.
  30. Steve Collins

    Steve Collins SGF, Supreme Grumble Framer

    I just got visited today & it was anticlimactic to say the least.

    Lady came in from some other company (Cross-something) who had been hired to give us a copy of Crescent's product info and to ask some canned questions. She had no knowledge of Crescent's products, the questions or the answers.

    One of the questions asked who our "primary" and "secondary" suppliers are. Reality is that we use Don Mar and Larson Juhl equally, so there is no hierarchy. She ended up calling LJ primary. Odd since we don't get Crescent products from them anymore.

    All in all a waste of my time. :shrug:
  31. framah

    framah PFG, Picture Framing God

    Every night, I bake chocolate chip cookies in anticipation of their arrival.
    Every morning, I wrap them up and take them to the store in anticipation of their arrival.
    Every afternoon, i get hungry and eat all of the cookies while waiting for their arrival.
    Every night I go home and bake more cookies...

    I hope they get here soon!!!:faintthud:
  32. Ylva

    Ylva SPFG, Supreme Picture Framing God

    Oh no Ralph!!!! You poor thing. Need my address???? ;)
  33. blackiris

    blackiris SPFG, Supreme Picture Framing God

    I just had the most wonderful visit from my Crescent rep!
    She's great. Fun to talk to.

    I did ask her how they go about having the 3rd party visit shops.

    BECAUSE I was wondering how they found me so easily since I moved my shop a few years ago....
    Well DOH', they took all my updated info in Vegas.

    So... my suggestion to anyone wondering why they haven't been visited yet...
    Maybe you should call up Crescent and give them your info? :popc:

    Here's their # (847) 537-3400
  34. Less

    Less SGF, Supreme Grumble Framer

    Just got my visit from some "feet" that Crescent hired. She was wearing a company tag that said Callway? No appointment. She asked who my supplier was. Less said Larson and sometimes Omega. She did not know who Larson was, because Larson was not on her list. She said Don Mar was my local supplier. Less did not bother to tell her Less does very little business with Don Mar. (Don Mar could use a rep) She ask if I had a POS and CMC, and off she went.

    Not much of a visit - LOL :)

    Hope they kiss and make up.
  35. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    So this is eating at me. If crescent is now selling Valiani how does DonMar feel about that? DonMar sold Valiani. Will DonMar drop Crescent?? Will Crescent use DonMar for setup and support? ((Hint hint Crescent DonMar provided good support ))
  36. framah

    framah PFG, Picture Framing God

    Maybe if Less didn't talk about himself in the third person.... the Don Mar rep would WANT to talk to him.
    Him be very annoying like that.:nuts:
  37. Ylva

    Ylva SPFG, Supreme Picture Framing God

    RALPH!!!!!!!!! :shutup: ;)

    Less makes Ylva want to talk like that too :p
  38. shayla

    shayla WOW Framer

    Shayla amuses herself by imagining that Less' last name is Moore.
    P.S. She likes Less just fine.
  39. Pat Murphey

    Pat Murphey SPFG, Supreme Picture Framing God

    Less's last name is "afinger" as all old timers here would know. :p

    GUMBY GCF SGF, Supreme Grumble Framer

    Yesterday the they called on us.
    Very nice and Friendly smile.
    Asked the same questions.
    Gave use the same lit.
    Hope Crescent gets out of it what they need.
  41. Jeff K

    Jeff K CGF II, Certified Grumble Framer Level 2

    Never got to see anyone but one morning the envelope of stuff was on the ground outside my front door.
  42. EMcBride

    EMcBride SGF, Supreme Grumble Framer

    Guy called yesterday and asked if hecould drop some stuff off today. I gave him my hours but he never showed
  43. Jim Miller

    Jim Miller SPFG, Supreme Picture Framing God

    Valiani has always been sold and serviced in the USA through a representative. Now it is Crescent instead of Fletcher-Terry/ITW/AMP, but that doesn't necessarily mean DonMar's business relationship would change much. If DonMar has enjoyed a good relationship with Crescent and Valiani, the new arrangement just might make it stronger.

    Perhaps the best way to get more information about that would be to ask DonMar.
  44. i-m-chickie

    i-m-chickie SGF, Supreme Grumble Framer

    "Feet on the Street" found me on my street yesterday. Slow day yesterday, a few customers, but mostly me stretching A LOT of needlework.

    Frantic call: "What time do you close today?"
    Chickie: "Cutting out at 4 for the holiday weekend."
    FC: "OKAY, thanks"

    Chickie goes back to stretching needlework. (Look what you did Less, 3rd person Chickie just crept in).
    Little while later FOTS rep comes in. Introduces herself, 3rd party name on her shirt. Asks my name, what POS I use, who my vendors are, do I have CMC. THAT was it. Said she had literature for me...but DID NOT have it with her. WOW. Leaves.

    Frantic call: This is 'vkerl;wsajtgoigsd; and I forgot hr;jgo;iesj"
    Chickie: I am sorry, WHAT ?
    Frantic call: This so and so with (3rd party company) I forgot to ask your last name.
    Chickie: it's Coggins
    FC: Okay thanks, I will drop off that literature I forgot sometime next week.
    Chickie: O-K.

    I really hope Crescent is getting what they need from this, and is not paying too much.
    I think a nice pen, and a phone call from Crescent would have been a nicer "please think of us better as we are getting bad press" campaign. Just sayin'. Or a mechanical pencil. Gosh I do like a nice mechanical pencil.

  45. shayla

    shayla WOW Framer

    Our lady came in on Friday. She was just fine. Didn't know Crescent mats from
    Crescent rolls, but I hadn't expected her to. I told her a bit about the company
    and the mats, then answered her questions. She gave me the information she
    had been sent with, and all was well. From her name tag, we determined that
    I had gone to school with her niece, & also had her great-nephew for a neighbor.
    She's lived in the same house for the past 40 years, just a few blocks from ours.
    When she left, she said, 'Thank you for being so helpful and kind. I was afraid
    I'd come in here and look like a dummy.'

    Oh, and when she first came in, I said, "I've been expecting you!" She asked,
    "How did you know I was coming?" "Well, there's an internet forum for framers...." :icon21:
  46. stcstc

    stcstc SGF, Supreme Grumble Framer

    well if nothing else cresent are now on the minds of people

    just look at how many pages this thread is

    wonder if another type of marketing campaign would get as much response
  47. shayla

    shayla WOW Framer

    The best part was the doughnuts.

  48. shayla

    shayla WOW Framer

    Ha ha....just kidding. The best part was the backrub.

    lol...just kidding again. The free car was best.

    Well, I like Crescent. And this survey will surely come in handy for them.
  49. kenny

    kenny True Grumbler

    A lady came in to my shop and said, here is some new info from Crescent and walked out.
  50. Artrageous

    Artrageous PFG, Picture Framing God

    A major supplier could buy an online framing supplier like say...Documounts.
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