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Crescent's “Feet on the Street”

Discussion in 'Picture Framing Business Issues' started by libertycustomframes, May 7, 2013.

?

Were you visited/called recently by a Crescent "Feet on the street" survey agent?

Poll closed Aug 5, 2013.
  1. Does Not Apply/Not A Framer

    2.7%
  2. YES

    47.9%
  3. NO

    49.3%
  1. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    uh oh, them there are fightin' words!!
     
  2. shayla

    shayla WOW Framer

    Whatever they are, they won't get very far if nobody responds to them.

    Remember when Steve Martin's character in 'The Jerk' moved out, but
    he only made it to the end of the block by the end of the day, then went
    back home to spend the night? Let's just let that happen here.
     
  3. Framar

    Framar SPFG, Supreme Picture Framing God

    Well, I am still waiting and it has been over two weeks since I received the email.

    :kaffeetrinker_2:
     
  4. libertycustomframes

    libertycustomframes CGF, Certified Grumble Framer

    Well, it's been 3 weeks since I started this thread, and still no visit. I can happily say, however, that I received a phone call toward the end of last week-- my corner samples finally shipped! NOW I can start offering their mats more regularly, which I am excited about!
     
  5. johnny hulgan

    johnny hulgan CGF, Certified Grumble Framer

    Why would crescent not update crescentpro.com from 2010?
     
  6. libertycustomframes

    libertycustomframes CGF, Certified Grumble Framer

    Their site seems to be updated as of 2012, when they introduced their new Crescent Select Fabrics line.
     
  7. Jeff Rodier

    Jeff Rodier SPFG, Supreme Picture Framing God

    The distributor list is current as well.
     
  8. Kyle Henson

    Kyle Henson CGF II, Certified Grumble Framer Level 2

    Sorry for those who haven't had a visit. I however have had two visits from two different people. The second lady was very annoyed that I had already been visited as she drove a long way to get to me she said. Oh well. Maybe she can put that in her report.
     
  9. Karen

    Karen CGF, Certified Grumble Framer

    I had my visit and the survey rep was really nice and professional. She didn't know anything about framing but she does now. She had quite a few questions to ask and wrote down questions I had for Crescent. I think she was there for about 10 minutes asking survey questions. All very good questions about what distributors I use and what I like best about them, what CMC I use and why I choose that brand, she had me rank the mat board companies that I use and my reasons for why Crescent wasn't my number one anymore, etc..

    In my opinion I think they are trying to see what distributors we use the most and if any of their preferred distributors are among our number one choice and if we have access to their products.

    I have two distributors who truck deliver to me each week even if its only a few items. I now only have one who carries Crescent. What Crescent doesn't realize and it was one of the questions I sent back to Crescent is that why in the world would I continue to carry Crescent mats and get them from this one distributor when the price is now higher since they are the only one I can get it from?

    I love their product and it has been my number one choice for the 18 years that I have been framing but cost is a issue for me so we are slowly switching to other brands. I know the price from my distributor is not Crescents fault but its the reason why we are slowly discontinuing their product and yes I have talked to my distributor (one of their preferred ones) about price.....it's why I don't use them very much.
     
  10. Ray Bragg

    Ray Bragg CGF II, Certified Grumble Framer Level 2

    I am still waiting on my visit. We have been in this same loction for the last 48 years so they should have my address. I am here 6 days a week from 9AM until 6PM so ishould have been here when they came. SO WHATS UP CRESCENT, I thought you were calling on all frame shops, HOW ABOUT ME!!!!!!
     
  11. shayla

    shayla WOW Framer

    Of course they haven't been there yet, Ray. They're saving the best for last. :icon21:

    P.S. If you really want to talk with someone at Crescent, you can always call them.
     
  12. Artrageous

    Artrageous PFG, Picture Framing God

    "Feet on the Street" Meet and greet has ended...Crescent Fail!
     
  13. Ray Bragg

    Ray Bragg CGF II, Certified Grumble Framer Level 2

    Just curious, How many other Grumblers did they miss??????
     
  14. blackiris

    blackiris SPFG, Supreme Picture Framing God

    How many of you went to Vegas, to their booth?
    Have you emailed or contacted Crescent at all? in the last year or 3 years or 20?
    Do they even have your info?

    Stop crabbing about it and pick up the phone for crying out loud.
     
  15. Framar

    Framar SPFG, Supreme Picture Framing God

    Well, they must know about me because the sent me the danged email about their Feet on the Street. I never saw anyone.

    Plus I spoke with a fellow framer from my street and he had not seen them either (did not know anything about this program or their recent fall out with LJ).
     
  16. Pat Murphey

    Pat Murphey SPFG, Supreme Picture Framing God

    Nocole, this survey has little to do with a shop's business relationship with Crescent. They missed me (and some other shops), so this data accumulation is incomplete. I have never had trouble doing business with Crescent through distributors. I also received my latest samples as a result of a rep's visit a year or so ago.
     
  17. Jeff Rodier

    Jeff Rodier SPFG, Supreme Picture Framing God

    While the goal was to enter every store in the country the time frame was short. Many stores may have been visited on a day or time they were closed and I'm sure there were specific instructions on how to deal with that situation. The project was a huge undertaking and I am awaiting some info to be shared by Crescent to the industry so we have some clue as to it's current state.
     
  18. Dave

    Dave SPFG, Supreme Picture Framing God

    No contact here.
     
  19. blackiris

    blackiris SPFG, Supreme Picture Framing God

    It has everything to do with it.

    I went to their booth in Vegas. I talked to them. They took/scanned my information.
    When was the last time you guys actually talked to Crescent? DIRECTLY?
     
  20. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Might be easier to either start a yes/no poll to see if they came or not than trying to tally by hand. If we want to go with a hand count I'll start.

    Next person just add to the tally...
    1 No, 0 yes
     
  21. Ray Bragg

    Ray Bragg CGF II, Certified Grumble Framer Level 2

    They sent me samples a couple of years ago and I have e-mailed them in the past so they know who I am. The guestion is not if I want to talk to them but how complete is this survey going to be if they have missed a good many of us grumblers not to mention others who are not grumblers. They were, I thought more or less doing a census of all frame shops. If they missed one of the oldest shops in the capitol of Fla. how many more did they miss?????
     
  22. FrameMakers

    FrameMakers PFG, Picture Framing God

    Next person just add to the tally...
    2 No, 0 yes
     
  23. blackiris

    blackiris SPFG, Supreme Picture Framing God

    2 No, 1 YES

    I even had a Rep come in because of this thread.
     
  24. shayla

    shayla WOW Framer

    We spoke to them directly a few months ago, when they sent our
    replacement rag samples, and again last week, when they called
    about Select samples. In between, our survey lady came.
     
  25. Dave

    Dave SPFG, Supreme Picture Framing God

    Next person just add to the tally...
    3 No, 1 yes
     
  26. Jeff Rodier

    Jeff Rodier SPFG, Supreme Picture Framing God

    Shayla did not add to the tally so me and her bring it to:

    3 No, 3 Yes


    I talk to Crescent on a regular basis to keep up with all things new and old.
     
  27. framah

    framah PFG, Picture Framing God

    I know of at least 3 other shops around me that didn't get visited, ether.



    Next person just add to the tally...
    7 No, 3 yes
     
  28. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    I have three shops and none were visited. I don't really care because I'm getting everything I need from other companies, but I would have gladly considered anything they would have tried to sell me.

    Next person just add to the tally...
    10 No, 3 yes
     
  29. blackiris

    blackiris SPFG, Supreme Picture Framing God

    Ok so are we counting grumblers?
    Because I can add some to the YES for framers that are not the Grumble too.

    WHICH doesn't really mean anything since.... people on the G are the only ones that read this, and.... I hate to say it... I don't believe some of you.
     
  30. Ylva

    Ylva SPFG, Supreme Picture Framing God

    They visited me

    10 no, 4 yes
     
  31. Artrageous

    Artrageous PFG, Picture Framing God

    ...and as for those Grumblers that have answered yes...I hate to say it...but I don't believe some of you!

    I think we've covered all the Grumblers.

    They called me...

    10 no,
    5 yes,
    believers- unknown.
     
  32. Mike Labbe

    Mike Labbe Member, Former moderator team volunteer


    I will add a POLL to the top of this very thread. Go to the top and vote :)

    It will be a PUBLIC survey, meaning you will be able to see who voted for what. The system will tally the results for us.

    Direct link: http://www.thegrumble.com/showthread.php?68321-Crescent-s-%93Feet-on-the-Street
     
  33. blackiris

    blackiris SPFG, Supreme Picture Framing God

    Excuse me?
     
  34. Artrageous

    Artrageous PFG, Picture Framing God


    Don't forget to add a line for those who believe in the validity of the votes.

     
  35. Artrageous

    Artrageous PFG, Picture Framing God


    As a homed based shop, I was called rather then visited.
     
  36. Dave

    Dave SPFG, Supreme Picture Framing God

    Based on early results we'll need to double the number responding "YES" to get an accurate number of framers in the US.

    Error factor of + or - 50% based on early results.

    :icon11:
     
  37. Larry Peterson

    Larry Peterson PFG, Picture Framing God

    I think Crescent thinks I'm home based since I use my home address rather than my shop's address for my mailing address. It's more convenient. Either that or they aren't sure about an online framer.

    They know who I am since I get their emails and they recently called to let me know that Select corner samples were available but no call for this.
     
  38. Ylva

    Ylva SPFG, Supreme Picture Framing God

    when you click on the results, all the names are over other names. Makes it unreadable
     
  39. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Are you suggesting that I am lying? I haven't seen the street feet people :)
     
  40. Less

    Less SGF, Supreme Grumble Framer

    still can't get past 1st page - wonder if Less can post
     
  41. Hatter

    Hatter True Grumbler

    We were visited up here at Frames & Things, surprisingly enough...we do next to absolutely no business with Crescent. Lady dropped off the packet and skedaddled. Pretty pointless. I see the validity of trying a personal approach to increase business or make sure existing customers remain happy, but a more effective approach was undoubtedly in order. I'm curious to see what actions, if any, Crescent will take with their new information on...those of us special enough to receive house calls :)
     
  42. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Thanks Mike. I tried to start a thread in the voting booth but I guess I am not a true grumbler as I had no option for setting up a poll ;)
     
  43. Artrageous

    Artrageous PFG, Picture Framing God

    I hate to say it... I don't believe you.
     
  44. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    It's true. Ciuldn't set up a poll. And there has been no Crescent shaped foot traffic either :)
     
  45. tedh

    tedh PFG, Picture Framing God

    Peterboro does it differently

    The owner and the sales manager of Peterboro happened to be in the area, and dropped in for what was the most interesting hour I've spent in a long time. That's really getting in touch with your clients.

    On the other hand, our local distributor, who I've compensated to the tune of $300,000 over the past 19 years, has never set foot in the store.
     
  46. shayla

    shayla WOW Framer

    Why on earth would somebody lie about whether they have been contacted for a Crescent survey?
    It just doesn't seem like that big a deal to me. We have two good suppliers aside from LJ, so their
    dropping of Crescent doesn't make a difference for us. If someone doesn't have a relationship
    with Crescent, as Nicole & I have both suggested, why not just call Crescent?

    One of the benefits I do see from an uncontacted person calling Crescent would be to find out of
    they had been listed for contact. This is a 'weakest link in the chain' kind of outreach, and it might
    help Crescent to know if any of their hired survey people didn't bother to do the work.

    This seems a bit like a tempest in a teapot, but is an interesting read, nonetheless.
     
  47. Framar

    Framar SPFG, Supreme Picture Framing God

    Just received this email (and I never saw a single soul from Crescent, BTW):

    Dear Professional Custom Framer, Crescent appreciated the time you spent with our representatives who visited your store recently. In total, we called on over 11,000 independent frame shops (not including over 3,000 home-based framers). Our goal was to make sure you knew where to purchase Crescent products and provide you with a catalog that features our entire offering. The information you provided will help us to support you with great new products, colors, promotions and better customer service. During the visit many of you had questions and comments for us. Those have been forwarded on and will be answered by our Customer Care team within the next few weeks.
    We are less than two weeks away from mailing you our 2013 Select new product introduction and much more is planned as the year unfolds. We want to hear from you on these new products and programs as well as your thoughts on the products in our comprehensive catalog. All emails will be acknowledged within 24 hours.
    Crescent is proud of its service to the framing industry. Our products are manufactured in the U.S.A. and have always been made with a focus on superior quality. We may never be the cheapest, but you can count on us to provide the best in whatever we offer.
    Thank you for your support,
    C S Ozmun, Owner/CEO
    and the Crescent Team


     
  48. FrameMakers

    FrameMakers PFG, Picture Framing God

    I got that one too. Never saw anyone from Crescent feet on the street program.
     
  49. Framing:

    Framing: In Corner

    Maybe they took the comments you made on this thread as the equivalent of a visit and that there would be little gained by making a physical visit...
    :shrug:
     
  50. Julie Walsh

    Julie Walsh MGF, Master Grumble Framer

    guess Canada was out of their jurisdiction!
     
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