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DexYP Lead Alert

Discussion in 'Picture Framing Business Issues' started by bruce papier, Jun 21, 2019.

  1. bruce papier

    bruce papier MGF, Master Grumble Framer

    I'm kinda creeped out. I got an email about a DexYP/Thryv lead. I clicked on the link and it proceed to play a recording of my brother answering a customer's question on the phone. How did they get that? Do they just have one of their employees call? If so, that's not a lead. If it's a real potential customer calling, they've tapped our phone.
     
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  2. tedh

    tedh PFG, Picture Framing God

  3. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    Recording someone's voice without their consent is illegal in my state, no matter how it was obtained.

    Ed
     
  4. Mike Labbe

    Mike Labbe Member, Former moderator team volunteer

    Both parties being recorded must be aware/consent in these states: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington
     
  5. bruce papier

    bruce papier MGF, Master Grumble Framer

    My Dex/YP rep called me because I sent him an email about this. The explanation involves computer voodoo and lengthy user agreements. It turns out every time a person looks up your number on the digital listing and makes a call to your number, the call is recorded. No human listens to your call per se. The program listens for key words that qualify that call as being a potential sale. The call is then sent to you as proof the website is of value to you.

    He assured me both the caller and I had agreed to this arrangement somewhere in the user agreement. The feature is optional, so I had him cancel it.
     
  6. bruce papier

    bruce papier MGF, Master Grumble Framer

    They did it again. Even after they said the feature was deleted. I'm not happy.

    Has anyone else gotten one of these "leads"?
     
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