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Difficult customer

Discussion in 'Picture Framing Business Issues' started by AnneL, Aug 9, 2001.

  1. AnneL

    AnneL SPFG, Supreme Picture Framing God

    I had a very difficult customer this morning. She had two photos to be mounted and matted for the county fair, which is of course, next week. One of the photos need trimming but she doesn't know what size she wants it trimmed to or what size she wants the finished piece to be.("Well, the entries have to be between 5x7 and 11x14." - "Uh huh, and what size would you like the mat borders?")No matter how I would try to explain it to her, she just wasn't getting it that I needed to know a finished size so I knew how big to make the mount board. By the time we were done, we were both yelling at each other. Don't ever try doing work for your own teenager! Worst part is she, still has to pick out the mats!

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    Anne LeBouton
     
    American Picture Frame Academy 1-888-840-9605

    The American Picture Framing Academy Learn Picture Framing Now
  2. Janet L

    Janet L SGF, Supreme Grumble Framer

    Anne, How did your daughter's photos turn out? Did she get to enter them in your county's fair?

    Janet
     
  3. AnneL

    AnneL SPFG, Supreme Picture Framing God

    Yes, she did get them entered. She entered 4 categories - color portrait of a teen, black & white portrait of a teen, color action, and black & white action. She matted the portraits and flush mounted the action shots, only to find when she brought them in that they ALL needed to be matted! So she came rushing back to the shop so mom could do a quick sink mount and mat on both of them. Maybe next year she'll read the instructions closer!

    Both her portraits took blues, her black & white action took a red, and her color action took a 4th. Not bad for her second year in open class against alot of adults who have been entering for years! [​IMG]

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    Anne LeBouton

    [This message has been edited by AnneL (edited August 24, 2001).]
     
  4. Janet L

    Janet L SGF, Supreme Grumble Framer

    Anne,
    In your daughter's case, I bet she thinks youth rules! What a great contest for her to come out shinning. Congratulate her for me! It's amazing that they never seem to be able to do a total job without Mom's help.
    Janet
     
American Picture Frame Academy 1-888-840-9605

The American Picture Framing Academy Learn Picture Framing Now

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