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Don Mar New Jersey Closing

Larry Peterson

PFG, Picture Framing God
I just got the following email from Don Mar.

Dear Valued Customer,

After careful evaluation Don Mar has decided to close our New Jersey location as of December 31, 2019. We would like to thank all of our Don Mar of New Jersey customers who supported us through our 20 years in business there.

We will continue to service our customers in that area out of our Rhode Island location with UPS delivery for wood and metal chops only.

Again, thank you for your years of patronage and please contact our office at 1-800-556-7428 if you have any questions.

Sincerely,

Donald W. Marino, Sr.

This sucks. I know that it will affect several grumblers in the NJ/PA area.

Is there anyone in this area other than LJ that delivers on a scheduled basis to this area? I dropped LJ when they stopped carrying Crescent and I don't know if they would have me back.
 
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shayla

WOW Framer
I'm guessing there's about a hundred percent chance they'd have you back. We never dropped 'em, and are still pleased with their product quality, packaging and customer service.
 

susang

SGF, Supreme Grumble Framer
Decor, maybe International, maybe Omega.
Yes,this is not good and I wish that we had a little notice. I feel your pain.
 

Larry Peterson

PFG, Picture Framing God
Decor won't ship acrylic. Don't know about Omega.
 

Larry Peterson

PFG, Picture Framing God
Apparently disgruntled customers have been burning up the phone and email lines to DonMar Central. Got this email this morning.

Questions and Concerns.
Don Mar of Jersey Customers,

I just want to let you know that I am viewing all of your emails that you've sent with questions and concerns. I will compose a response shortly with your answers. If you have any questions please email them to me and I will address them in my response. Thank you, Donald W. Marino, Sr.

I wouldn't hold my breath that they might reverse this decision.

Stand by for breaking updates. -






 

Rick Granick

SPFG, Supreme Picture Framing God
I'm sure they thought long and hard about the pros and cons of this decision, and expected this kind of reaction.
:cool: Rick
 

Larry Peterson

PFG, Picture Framing God
An update on using LJ. A real Catch 22.

I called LJ today and found out that I still have an account. Yeah!!!!!!

The bad news, I am a customer for FedEx deliveries only, not for their truck deliveries. They have a rule that you had to have 5K in deliveries in the past year to get truck deliveries. What's a new customer to do? You can't have 5K in deliveries if you weren't a customer.

The person I talked to was a CS rep and not a decision maker. I have to call back later to talk to a decision maker.

It also turns out that LJ closed their PA distribution center. PA is now served out of Baltimore. The rep wasn't entirely sure if my area still has a delivery truck. Can any of you in PA that uses LJ comment on that?
 

Pat Murphey

SPFG, Supreme Picture Framing God
PA is served by a delivery hub in the original Philly location, the same routes as before. My delivery is via PA 2 day truck route that swings into NW NJ on the way back to base.

Sussex County was dropped from the NY center over a year ago due to low volume in spite of being less than 40 miles West.. I'm the only one that they accommodated with the PA route.
 
Last edited:

MarkyW

SGF, Supreme Grumble Framer
Larry, I got an email back from the York location of International Moulding and they said they do have a delivery route up to NEPA. I'm waiting to hear back from a sales rep with more details.
 

Larry Peterson

PFG, Picture Framing God
Larry, I got an email back from the York location of International Moulding and they said they do have a delivery route up to NEPA. I'm waiting to hear back from a sales rep with more details.
Kool. Let me know when they get back to you.
 

Larry Peterson

PFG, Picture Framing God
PA is served by a delivery hub in the original Philly location, the same routes as before. My delivery is via PA 2 day truck route that swings into NW NJ on the way back to base.
It's a delivery hub but not a stocking location. I thought that I might be able to do a "will call" from there but no. They transfer stock from Baltimore each week for the weekly deliveries and the trucks leave from there.
 

Larry Peterson

PFG, Picture Framing God
!!!!!!!!!!!!!!!! I'M ON PROBATION !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After much todo and talking to numerous folk I am on an LJ route although I am on probation. They were hesitant about letting back since I didn't spend 5K last year. They also wanted to check to see if the route was overloaded. At first they thought it was. So they let me back in but with admonitions that I spend 5K a year. And they will be checking on me. They mentioned the 5K amount several times.

I'm putting in my first order tomorrow for Thursday's delivery. I am almost out of .118" FF3 acrylic so this came just in time. My initial order will be about $900 so that should keep them happy for awhile.
 
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