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Opinions Wanted Frame shop quality gaurantee?

Mike Labbe

Member, Former moderator team volunteer
Do you guarantee your work?

Monthly Survey & Discussion for July 2008

Results are anonymous

Do you guarantee the work that leaves your shop? For failure, for design? Is it in writing?​


Discussion and opinions are welcomed for this important topic.



RESULTS from previous TFG surveys: LINK TO RESULTS



Grumble surveys are purely for entertainment value, and to stimulate healthy/friendly discussion. Since the results only represent a relatively small group of participants, use them cautiously.
 

Mike Labbe

Member, Former moderator team volunteer
Customer Satisfaction Policy Survey (89 participants)
Survey Time Stats: Average Completion Time: 1min 5sec (Min: 0min 11sec, Max: 5min 23sec)

Is your customer satisfaction policy displayed in writing?
Examples: signage, printed on paperwork, website, etc
71% NO
29% YES

If customer does not care for their mat or moulding selection during the first month:
28% They pay for materials only, at discounted price
27% They pay nothing (work done at shop expense)
21% They pay for materials only, at regular price
15% They pay full price for re-do (materials and labor)
10% OTHER - explained in forum
00% They pay for labor only

How long do you warrantee your work for free repair?
Examples: failed hinge, particles inside pkg, moulding issues, etc
01% Less than 1 month
04% 1 - 6 months
04% 6 - 12 months
11% 1 - 2 years
02% 2 - 3 years
00% 3 - 4 years
04% 4 - 5 years
08% 5 - 10 years
02% 10 - 15 years
02% 15 - 20 years
60% 20+ years

Discussion continues here: http://www.thegrumble.com/showthread.php?t=32621
 
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