• WELCOME Grumblers
    Backup is now done at 3PM EDT. You may find the server down for up to two minutes at that time.

Opinions Wanted Frame shop quality gaurantee?

Mike Labbe

Member, Former moderator team volunteer
Do you guarantee your work?

Monthly Survey & Discussion for July 2008

Results are anonymous

Do you guarantee the work that leaves your shop? For failure, for design? Is it in writing?​

Discussion and opinions are welcomed for this important topic.

RESULTS from previous TFG surveys: LINK TO RESULTS

Grumble surveys are purely for entertainment value, and to stimulate healthy/friendly discussion. Since the results only represent a relatively small group of participants, use them cautiously.

Mike Labbe

Member, Former moderator team volunteer
Customer Satisfaction Policy Survey (89 participants)
Survey Time Stats: Average Completion Time: 1min 5sec (Min: 0min 11sec, Max: 5min 23sec)

Is your customer satisfaction policy displayed in writing?
Examples: signage, printed on paperwork, website, etc
71% NO
29% YES

If customer does not care for their mat or moulding selection during the first month:
28% They pay for materials only, at discounted price
27% They pay nothing (work done at shop expense)
21% They pay for materials only, at regular price
15% They pay full price for re-do (materials and labor)
10% OTHER - explained in forum
00% They pay for labor only

How long do you warrantee your work for free repair?
Examples: failed hinge, particles inside pkg, moulding issues, etc
01% Less than 1 month
04% 1 - 6 months
04% 6 - 12 months
11% 1 - 2 years
02% 2 - 3 years
00% 3 - 4 years
04% 4 - 5 years
08% 5 - 10 years
02% 10 - 15 years
02% 15 - 20 years
60% 20+ years

Discussion continues here: http://www.thegrumble.com/showthread.php?t=32621