Ron ---thank you for your time....see the problem is that after persuing the issue I found out that they intentionally ordered plain "decrotive" matboard...not acid free or rag mat...they did not even go for the next step.
They simply ordered the cheapest material possible.
That alone would be fine,(if the customers were told) but the realy problem was that both the sales person and the gallery manager were traind to tell their customers they were "Acid Free". That,along with the condecending attitude I got from the framer, was the reason I am so upset about this...well actually my customer is the one who is very angry.
I am just taking a stand on principal.
I feel that if a customer is paying more than $500 for an original peice of paper art, and the gallery with the artists name on it is selling it, then the matboard that they use should be a higher quality then just plain paper matboard. It should go without saying.
If it was from another frameshop then I would not be so critical, but this was framed at Wland Gallery!
Oh yeah and check this out!...My customer insisted on getting a replacement peice because she thought of what she recieved " a damaged product" so two weeks ago they had fed ex come and pick up the litho...they were overnighting it back to the gallery.
We have yet to recieve the replacement!
Now what does that tell you?
I think it is just plain rude, it speaks poorly of their customer relations and it adds a little fuel to our fire.....I just got off the phone with her and she is not a happy camper...this should get interesting!
thanks for letting me grumble.......
Nona---that is my point , the difference in price is so minimal that when you are selling at the quantity that they are the difference is pennys to the dollar.....
I dont know I am still floored
Becca
Thanks again for letting me vent!