Does anyone here have any experience with operating their business by appointment only? We've given some thought to going this route so as to (a) set expectations and allow for the proper amount of time for a design session, and (b) make the customer flow more predictable. For (a) I can't count the number of times a customer comes in with an item to frame, and 10 minutes in they say they have to go pick up the kids or run to the doctor or somesuch. Operating by appointment could allow us to set expectations before they're at our doorstep ("How many items do you plan to bring in? We suggest allowing at least 30 minutes per item") For (b) we've all had the situation where it's crickets all morning and you've sent the staff home, then suddenly six people come in all at once. It's very hard to give customers the proper amount of attention when that happens... Has anybody actually gone this route? Any experiences? Thanks!