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Opinions Wanted I fired a customer

Discussion in 'Picture Framing Business Issues' started by Framing Queen, Apr 12, 2010.

  1. AnneL

    AnneL SPFG, Supreme Picture Framing God

    Why, is there something wrong with your glasses?
  2. Jim3535

    Jim3535 CGF II, Certified Grumble Framer Level 2

    Maybe I'm missing something, but if someone needs a magnifying glass to see something up close, how do they expect to see it when it's on the wall?

    It might be fun to get an old 1000x microscope and keep it on hand for these situations.
  3. osgood

    osgood SGF, Supreme Grumble Framer

    Or we could hand them a sign that says "I'm Stupid" and play the song "Here's Your Sign" at the same time!
  4. annaluna

    annaluna SGF, Supreme Grumble Framer

    I have been seriously asking this question of myself more and more as time goes on, trying to think of some sort of easier business to be in charge of, but it sure builds character. Just look at all the characters on the G!
  5. Rick Granick

    Rick Granick SPFG, Supreme Picture Framing God

    A customer called me and said she was having a heck of a time trying to hang her piece, even after my in-store tutorial, template, etc. I went to her house and discovered that she had put the nails into the hangers backwards, so that the part of the nail on which the zigzag rests was facing down. :eek: So now when I prepare the hanging kit and template I pre-insert the nails in the hangers. On heavier frames I always recommend screws and anchors instead of the standard hangers.
    :kaffeetrinker_2: Rick
  6. Rhonda in MT

    Rhonda in MT MGF, Master Grumble Framer

    We have a photo customer that I have refused to do framing for and have had to set some strict standards as to what we will and will not do photo wise. Recently we restored senior pictures of her and her siblings from the 60's. She wanted to end up with all the same head size which we did perfectly. Her complaint, the heads should have all been 1/2" smaller. Not happening. She is having a new house built(for 2 years) She took digital pics of the granite she picked out. The pics did not match her camera screen(cheap point and shoot). Ok we did them over to match but I have to say I pity the poor supplier of the granite if it has to match a photo taken in bright sunlight by a cheap camera. She says the problem is a lack of standards by workmen these days, not her.
  7. Rick Granick

    Rick Granick SPFG, Supreme Picture Framing God

    Rhonda, I can see where the foot shown in your avatar is headed.
    ;) Rick
  8. Ylva

    Ylva SPFG, Supreme Picture Framing God

    But stiletto heels would be better!
  9. auntiesarahjayne

    auntiesarahjayne MGF, Master Grumble Framer

    one for a dollar, two for five bucks!
  10. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Sarah I really like the signs, but is there any way I can get the same savings for 3?
  11. Pangolin

    Pangolin SGF, Supreme Grumble Framer

    We have a friend that is constantly changing cars. He has a "everyday" Jeep that he drives most of the time, but he alwasy has to have an "extra".

    A couple years ago he found a black Mercedes sedan. Nothing real exciting about it. It was used, and it had a couple very minor imperfections in the paint. He was willing to live with those, after he looked the whole car over with...yes...a magnifying glass! (I'm really glad I wasn't the car salesman.) The thing that bothered him so much was the fact that the spaces on the sides between the trunk door and the body of the car weren't even. (He did ask them to find him a ruler so he could measure.) He asked them if they could take of the trunk lid and re-mount it just a 1/16" over so that the spaces on both sides would be even. I'm not sure, but they probably laughed at him. When they explained that wasn't really possible, he bought the car anyway, and now has spent two years not driving it because he knows that those spaces aren't even, and he's afaraid someone else might notice and think he has a carppy car!

    There are some people you just can't make happy!
  12. wpfay

    wpfay Angry Badger

    On a MB that is usually an indication that the car has been in a wreck. When the come off the assembly line the tolerances are a couple thousandths of an inch not 1/16".
  13. cjmst3k

    cjmst3k SGF, Supreme Grumble Framer

    These people need to be left in a room with themselves so they understand what they themselves are like. I mean, I'm picky about sitting on a certain seat in an airplane, and other personality quirks, but looking over a car with a magnifying glass or not driving an expensive car because ANYTHING is "off" by 1/16" of an inch is lunacy.
  14. Jennn

    Jennn Grumbler

    Heh, this happened to me. Someone brought in a 100 year old locket. I had materials for conservation framing so I gave her a good deal and told her the importance of uv glass etc. She came back in a huff, decided it was too much and settled for a $10 sale frame from the shelf. She also huffed when I refused to put it in for her. She just shoved it in, fragile convex glass and all against this tiny little frame with so much pressure on it then boasted how easy and cheap it was to do herself. It was so sad to see that happen.
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