Now that I'm getting a fantastic reputation among the artists in my area, I'm starting to get a fair bit of the following: an artist comes in and wants to get some work done (matting, giclee, shrink-wrapping, etc). I quote them a price, then they say something like "Can you do better than that? I'll bring you a lot more business!" I'm sure folks hear that sort of thing all the time, and you're all nodding and going "uh-huh"... most of the time the promised business either never materializes or it's a lot less than they promised (i.e. on their next visit they buy two prints rather than the five for which I normally give a discount). Thing is, I *do* want to encourage volume business and referrals... does anybody have any ideas for how to separate the true deals from the posers? I was thinking of something along the lines of a rebate program (for when they come back) and a referral bonus program (for when they send someone else my way). Have other folks tried this, and how well does it work?