jim_p
SGF, Supreme Grumble Framer
So I just got a three-star Yelp review. Click here to see it.
Basically, she liked us and the frame she got, but she thinks it's way overpriced at $160. (Price check? 7-1/4"x21-1/2" artwork, 2" mat border, Peterboro A1304 top mat, Crescent 1560 bottom mat. Bonanza Wood BW203-304 frame, conservation clear glass). She *claims* that her friend got a similar piece framed for $20!
So here's the thing: do I respond to this review? Part of me wants to do a little education as to just what *custom* framing is all about (and I'd also like to know how her friend framed her piece for $20. That doesn't even cover my cost of materials on this job!), and how our price is pretty middle-of-the-road for what she was getting. Another part of me feels that I would just be inviting debate over the "fairness" of my pricing and in the process I'd just be digging myself deeper into a bad PR space.
Thoughts?
(Oh, and as for the "SNL skit" bit? That may be because both my assistant and my wife were helping her, then when I popped out of the back room I went over to ooh and aah the piece... it was actually a nice piece! Most customers seem to appreciate it when you "like" their work, but was that too much? Check out the photos she attached to the review)
Basically, she liked us and the frame she got, but she thinks it's way overpriced at $160. (Price check? 7-1/4"x21-1/2" artwork, 2" mat border, Peterboro A1304 top mat, Crescent 1560 bottom mat. Bonanza Wood BW203-304 frame, conservation clear glass). She *claims* that her friend got a similar piece framed for $20!
So here's the thing: do I respond to this review? Part of me wants to do a little education as to just what *custom* framing is all about (and I'd also like to know how her friend framed her piece for $20. That doesn't even cover my cost of materials on this job!), and how our price is pretty middle-of-the-road for what she was getting. Another part of me feels that I would just be inviting debate over the "fairness" of my pricing and in the process I'd just be digging myself deeper into a bad PR space.
Thoughts?
(Oh, and as for the "SNL skit" bit? That may be because both my assistant and my wife were helping her, then when I popped out of the back room I went over to ooh and aah the piece... it was actually a nice piece! Most customers seem to appreciate it when you "like" their work, but was that too much? Check out the photos she attached to the review)