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Opinions Wanted Larson Juhl no longer a Crescent distributor...?

Discussion in 'Picture Framing Business Issues' started by KPF, Feb 8, 2013.

  1. John Ranes II CPF GCF

    John Ranes II CPF GCF SGF, Supreme Grumble Framer

    Hi Stacy,

    I figured that this had to be an insider ;) as my email from Crescent was received four minutes after you already posted the announcement on this forum. You may also wish to post this on the PPFA Framer's Corner as well.

    Regards,

    John
     
  2. SteveT

    SteveT CGF, Certified Grumble Framer

    The one thing that I'm suppressed that no one has brought up, who says LJ won't start pushing Bainbridge for lower margins also, and they stop dealing with them also.

    I have never received anything but great service from Crescent and I'm proud they stood up for themselves. Always great products and great service!
     
  3. MichaelMixonPhotography

    MichaelMixonPhotography MGF, Master Grumble Framer

    Crescent Distribution Announcement

    Crescent has chosen to end its relationship with Larson-Juhl as a distributor of Crescent’s full range of matting and mounting board products. We have reached this decision after much careful consideration and feel that this is the best way to ensure that Crescent’s full range of products are always available to you when you need them. It follows a lengthy period in which repeated requests were made for Crescent to drastically reduce its color ranges in our popular RagMat, Select, Moorman and Decorative ranges which we are unwilling to do. These and other changes in our relationship with this distributor, along with the fact that they sell their own internationally produced competitive matboard range, have led us to this decision.

    As a family-owned company for over 110 years, Crescent has built its business supporting independent framers by offering a range of American made matting products with uncompromising quality and unlimited creative options. We renew our commitment of maintaining a full product range and are choosing to fully support those distributor partners who share our vision for complete framer support.

    Crescent remains fully committed to this industry, completely financially stable, and well prepared to adjust to these new market conditions. We are also pleased to confirm that we have received strong commitments of support from our large group of independent distributor partners and are working together to make sure that you have uninterrupted access to Crescent’s full range of matting and mounting products. Please contact our Customer Care team at 1-888-293-3956 or visit http://www.crescentcardboard.com/distributors.html for a complete list of preferred Crescent distributors in your area.

    At Crescent we deeply appreciate the years of unwavering support of our custom framing customers and we look forward to serving you in the years ahead.


    Sincerely,

    The Crescent Family
     
  4. nikfrz

    nikfrz SGF, Supreme Grumble Framer

    Has anyone received notification from LJ yet?
     
  5. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Steve T, that is a bridge that can be crossed when we get there. In my unlearned opinion I don't think that LJ will be willing to get burned twice on the same mistake. I have been proven wrong before, many times, but can't see how LJ, being a titan in our industry, would make should a beginner mistake twice.

    Babies and bathwater come to mind as do noses, face and knives... Combinations I can't see LJ repeating.
     
  6. Riverwood

    Riverwood CGF II, Certified Grumble Framer Level 2

    I got the email from Crescent and an email from LJ a short while later. Realistically I see no impact on my business. There are and have been multiple sources for Crescent matboard in my area.
    It is however always sad when two companies that have done business for a long time end their relationship.
     
  7. Framar

    Framar SPFG, Supreme Picture Framing God

    Dear Larson-Juhl Customer:

    We are disappointed to share that Crescent has made the decision to end our more than 30-year relationship and will no longer supply Larson-Juhl with Crescent products.

    As of today, we have enough inventory on-hand to fulfill Crescent matboard orders for at least 8 weeks based on historical customer demand. After learning of Crescent’s decision, we requested an extension to the original cut-off date to allow us time to purchase additional inventory. Crescent has agreed to allow Larson-Juhl to purchase until March 31; however, only in limited quantities. We know this puts you and us in an unfortunate and unplanned situation. We will do everything we can to minimize your inconvenience.

    We intend to maintain our broad selection of over 1,100 Bainbridge and Artique matboards. By increasing inventory levels, we will reinforce our already high in-stock rates (96.5%) for these products even as demand potentially increases. For our Crescent customers, we have attached a cross reference guide to help you find an Artique and/or Bainbridge matboard alternative.

    As we adjust our business to address Crescent’s decision, you remain our number one priority. Everyone at Larson-Juhl is committed to providing you with the highest level of product availability, delivery and quality, not only with our Bainbridge and Artique matboards, but our entire product offering.

    We sincerely regret any inconvenience this change may cause you, but it is a result of circumstances beyond our control.

    We welcome your questions and appreciate your support during this transition.

    Sincerely,

    [​IMG]

    Drew Van Pelt
    CEO
    Larson-Juhl
     
  8. Riverwood

    Riverwood CGF II, Certified Grumble Framer Level 2

    Also this from LJ: Over the past 9 months, we have been in conversations with most of our suppliers on topics ranging from quality and inventory availability to pricing and turn around time. During this time, we became aware Crescent was offering better pricing to other customers even though we were, to our knowledge, their largest.

    When we asked Crescent to match or beat that pricing for us, they refused. It also became apparent that our proprietary line, Artique was a source of contention.

    In December, despite these issues, we believed we had found a way to move forward together; however, after the West Coast Art Frame Show we received an email from Crescent informing us of their decision to no longer do business with Larson-Juhl.
     
  9. sketchcalgary

    sketchcalgary True Grumbler

    My experience with this line...

    From the Crescent email: "It follows a lengthy period in which repeated requests were made for Crescent to drastically reduce its color ranges in our popular RagMat, Select, Moorman and Decorative ranges which we are unwilling to do."

    Last month, I was needing a Crescent Select mat labeled Coconut Milk #9805 (32x40) for a multiple piece project. LJ told me that this mat was discontinued by the manufacturer and that (insert Artique alternative here) was available (totally not the same color - nowhere near... go figure); however, I was able to get it from another supplier without any problems; that order desk told me that it was not discontinued at all.

    I hopped onto Crescent's Facebook page to ask about it (casually, no big deal), and sure enough, someone from Crescent told me that although the 40x60 version was discontinued in 2011, they had no plans to discontinue #9805. I told this to my LJ rep, who later called back and told me that #9805 was discontinued by the manufacturer in 2011... what the H E double hockey sticks? Why was I able to get it from a competing supplier with no probs? ...why did I have to correct him by telling him that the mat was not discontinued, and that only the 40x60 was? Was this an example of, "Just tell the customer it doesn't exist so they order an Artique alternative instead?" I was sorely disappointed. Also, it wasn't just that mat... it was a handful of random colors (can't remember the rest, as they were for small orders) that LJ didn't have (claiming to be discontinued), but the other did. Maybe it was just a blip in the Matrix, but maybe my experience has something to do with the quoted line from Crescent's recent letter?
     
  10. tedh

    tedh SPFG, Supreme Picture Framing God

    Do you order thru Toronto? I do, and I never had a problem with Crescent from Larson, except for the ragged bevel issue.
     
  11. johnny

    johnny SGF, Supreme Grumble Framer

    That bevel issue was huge for us though. We sold Crescent exclusively for 33 years, but I just couldn't handle those bevels anymore. They are the sole reason we added in Artique. Then some Bainbridge. Many years ago we went from buying direct to buying from distributors and then lost all contact with Crescent, but we still remained 100% Crescent shops until about 2 or 3 years ago. We still have all the Crescent samples out but when the people who operate the Valiani are selling the jobs they have been naturally gravitating to the other brands.
     
  12. FrameMakers

    FrameMakers PFG, Picture Framing God

    This just showed up in my mailbox. Personally I say this is BS, spin and trying to cover their ***. I think it is hysterical that they recently went through and killed many shops discounts and at the same time expect their vendors to dig deeper and give them more. I bet Steve McKenzie is laughing is tail off.

    Larson-Juhl – Crescent Announcement

    Customer Q&A – February 11, 2013

    What happened between Larson-Juhl and Crescent? Over the past 9 months, we have been in conversations with most of our suppliers on topics ranging from quality and inventory availability to pricing and turn around time. During this time, we became aware Crescent was offering better pricing to other customers even though we were, to our knowledge, their largest.

    When we asked Crescent to match or beat that pricing for us, they refused. It also became apparent that our proprietary line, Artique was a source of contention.

    In December, despite these issues, we believed we had found a way to move forward together; however, after the West Coast Art Frame Show we received an email from Crescent informing us of their decision to no longer do business with Larson-Juhl.

    Who made the decision to end the relationship? It was Crescent’s decision to end our 30+ year relationship.

    When will you run out of Crescent inventory? Based on our current on-hand inventory, we have enough to fulfill Crescent matboard orders for 8 weeks if customers continue to order as they have historically.

    After learning of Crescent’s decision, we requested on an extension on the original cut-off date to allow us time to purchase additional inventory. Crescent agreed to an extension date of March 31, 2013 but with order limitations.

    What if I need to place a large order? We recommend you place that order as soon as possible while we may still be able to order additional inventory before the March 31 deadline. Crescent is limiting our re-order quantities so the sooner you order the more likely we can fill your larger orders.

    What if I order a Crescent matboard that is no longer available? As we sell through our Crescent inventory, in many cases, we will be able to suggest an alternative matboard when you place your order through our CSC or on line at LJ Connect.

    Will you add another matboard line? We have no plans to add another matboard line.
    Between the Artique and Bainbridge matboard lines, Larson-Juhl will continue to offer over 1,100 matboard SKUs. Among those matboards, 400 are great alternatives to specific Crescent colors and finishes. We will add a few items either through Bainbridge or Artique that have been identified as currently missing from our offering and will reach out to customers for feedback on any additional needs.



    Did you try to force Crescent to reduce their matboard offering? No. In December, Crescent and Larson-Juhl had a conversation concerning reducing Crescent’s slowest selling SKUs. We shared that the poorest selling 30% of their matboard line represented a very small percentage of what our customers order. We never tried to force a decision.


    Do you have a cross-reference guide for matboards to help with my purchase decisions? Yes. Your sales and/or customer service rep can forward one to you, and we will also have it posted on our website later this week. As we run out of Crescent inventory, your Customer Service Rep will provide you with alternative choices through Bainbridge and Artique. This cross-reference service will also be provided through LJ Connect.

    Can you fill my Bainbridge and Artique orders? We are increasing our inventory levels on both Bainbridge and Artique items. We have historically had high in-stock rates, currently 96.5%, for these products and our goal is to maintain or improve our in stock rate on Bainbridge and Artique as demand potentially increases.

    Should I keep my Crescent samples? This is completely your decision. We encourage you to consider Bainbridge and Artique products for your shop, and we will provide you with any corner samples you need of these products.

    How does Crescent’s decision impact Larson-Juhl? We are very disappointed that Crescent chose to end our relationship. This decision impacts not only our customers in the United States and Canada, but in other countries as well. We have been the industry’s full-line supplier for decades – a service we can no longer offer.

    Crescent’s decision does not affect our ability to offer you over 1,100 matboard options and to provide you the high level of service, delivery and quality you have come to expect from Larson-Juhl. It also does not impact the overall health of our company or our commitment to serving the industry.

    At the moment, we are most concerned with how Crescent’s decision impacts our customers and are working to minimize this as much as we can.

    Is the price update still in effect for Crescent? Yes. The new price list, including Crescent products goes into effect February 25, 2013. We will continue to sell Crescent as long as our inventory allows.

    How is your relationship with Bainbridge? We have a strong relationship with Bainbridge and are working closely with them through this transition.

    How do I order Bainbridge sample sets? You can request Bainbridge matboard samples through your Larson-Juhl sales representative. They have order forms they can send to Bainbridge on your behalf.

    What Artique samples are available to order? You can order from your Larson-Juhl Sales Representative or you can place your order through our Customer Service Center. Item number AS01 includes our complete set of Artique samples. Item number ASN includes only white and cream samples and acts as a great refresher for worn out samples or as a great starter-set.

    Why should I continue to order matboards from Larson-Juhl? We will continue to provide you with the high level of service, delivery and quality you have come to expect from Larson-Juhl as your matboard supplier. With a 96.5% fill rate on Bainbridge and Artique, we will have the product available and delivered to you quickly, so you can meet your customer’s deadline.


    Is Larson-Juhl committed to the Bainbridge line? Yes.


    I do not want to risk selling a mat that I can no longer get. How will I know? We will keep you informed as we sell through our Crescent inventory. Larson-Juhl will continue to offer over 1,100 matboard SKUs. Among those matboards, 400 are great alternatives to specific Crescent colors and finishes.

    How will this change affect my Point of Sale software program?
    Each POS vendor works a little differently, but in general, most software companies upload Crescent and Bainbridge item numbers and pricing directly from Crescent and Bainbridge.

    Does this change Larson-Juhl’s online pricing files?
    Larson-Juhl’s online pricing databases, posted on our website (www.larsonjuhl.com) will continue to include Crescent matboard pricing while supplies last. As we sell through individual Crescent mats, the items will be removed from our online database.
     
  13. neilframer

    neilframer PFG, Picture Framing God

    I have also had an issue with the 1100 and 1500 series of Crescent mats.
    I have compared these mat boards to the consistency of compressed toilet paper.
    They shred badly when cut as compared to other boards.

    I have used and liked Crescent boards for decades. I started framing in Chicago in the late 60's and Crescent is located in a suburb of Chicago.
    I have probably cut enough Crescent boards that if laid end to end they would go to the Moon and back.:party:
    I also use Artique, Bainbridge and Peterboro.

    During WWII Crescent supplied the military with fake cardboard tanks to fool aerial photography and liners for ammo boxes to repel moisture.

    I hope Crescent is not cutting off their nose to spite their face, but on the other hand LJ might be asking for too much on the pricing end.

    We'll see what develops. :kaffeetrinker_2:
     
  14. tedh

    tedh SPFG, Supreme Picture Framing God

    I was a big fan of Crescent, but when they ducked the issue, I gave up on the 1500-1700 series, and flogged BB, PB and Artiques in addition to Selects. Their handling of the ragged bevels was terrible, but I'm keen to give them a second chance. We need the competition.
     
  15. i-FRAMER

    i-FRAMER MGF, Master Grumble Framer

    Official in Australia too. LarsonJuhl will no longer be distributors here in Australia.
     
  16. Framing:

    Framing: In Corner

    I wish both parties the best…

    I would suspect the change in distribution is nothing more than the framing industry adjusting to the economic realities of doing business these days.

    Change can be for the better, in the long run I suspect this change will a breath of fresh air for the framing industry.
     
  17. TurnerAssociatesdy

    TurnerAssociatesdy CGF II, Certified Grumble Framer Level 2

    This will change things...wonder how much
     
  18. Grey Owl

    Grey Owl SGF, Supreme Grumble Framer

    My Crescent Moorman Samples are now in

    Corner samples are available from Crescent.

    I ordered some new samples from Crescent at the WCAF. Last week they called to confirm what I wanted and said they would be shipping them.

    I received my new Crescent Moorman samples today.

    Thanks Crescent.
     
  19. TurnerAssociatesdy

    TurnerAssociatesdy CGF II, Certified Grumble Framer Level 2

    Crescent has already shipped some samples that were ordered at the Vegas show. Saw some last week at a customers shop.
     
  20. sketchcalgary

    sketchcalgary True Grumbler

    Nope... I'm in Alberta. I'm sure it was just a misunderstanding... perhaps I'm reading into it too much (I am, after all, a n00b to the business with less than 5 years experience). I have noticed ragged bevels w/Crescent mats as well but I was thinking that was me/my blade.

    PS.... I always find that the Artique is hard to cut through and I get wonky/curved edges with the stuff.
     
  21. Puppiesonacid

    Puppiesonacid SGF, Supreme Grumble Framer

    go with peterboro, or bb. I have very little issues with either company... I am glad to hear it isn't just me with cresent board cutting funky... I thought it was my machine. Makes it worse when your cutting something for another frame shop and you have issues.

    I will add this... It must be the paper versions mostly because I use some of the more expensive cresent boards once in a while and don't have issues with those. Other framers use the paper versions that i cut for them and those must be the ones that mess up more frequently.

    Not the pressure... not the blade...
     
  22. blackiris

    blackiris SPFG, Supreme Picture Framing God

    I have no cutting issues on my CMC with Crescent.... Never even heard of it till now.
    Maybe your pressures are off or something?? :popc:
     
  23. tedh

    tedh SPFG, Supreme Picture Framing God

    Full pressure, new blades, guaranteed ragged edges. It was not our fault - Crescent admitted that their core supplier changed the mix. Wasted a ton of mats, and Larson ducked it too. Everybody pretended there was no problem.
     
  24. blackiris

    blackiris SPFG, Supreme Picture Framing God

    Ohhhhh no bueno........ :icon9:
     
  25. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Nic it was about a year of so ago. The mats were "mushy" when you cut them. Left a real ratty look and if you took the emery board to them it just disintegrated. I think it was reported that the issue was resolved, but that the distributors had to work through their inventory. Hopefully you won't get the boards in your shop.
     
  26. Julie Walsh

    Julie Walsh MGF, Master Grumble Framer

    So here in Canada, LJ had exclusive to Crescent (only way to get it was through LJ); where does Crescent stand now and who are the distributors in Canada???? I've not had a response to my question from Crescent yet.
     
  27. wpfay

    wpfay Angry Badger

    Just got an email from another distributor that is looking to pick up the slack. Asking what Crescent boards the framers would like them to inventory. One door closes another opens. I'm looking forward to some healthy competition in the fallout from this.
     
  28. Ylva

    Ylva SPFG, Supreme Picture Framing God

    I do get my Crescent boards through LJ, but Donmar has them as well, so will order through them.

    Both companies for me have free truck delivery with minimum order. I guess it means I will do a little more business with Donmar now and that's fine with me. I like being able to choose from more matboard companies as each of them have different colors and some just work better than others so will continue to use Crescent when the design speaks for it.

    I have no problems anymore with cutting Crescent, but only buy select, fabrics and suedes so not sure about paper mats.

    As for receiving samples; since I now directly contact Crescent, I do get samples easily and also get the newly discontinued list by email. I like!!! :thumbsup:
     
  29. sketchcalgary

    sketchcalgary True Grumbler

    Folkgraphis in Edmonton has picked up Crescent I believe. Might want to ask Crescent who framers can turn to in Toronto area.
     
  30. AnneL

    AnneL SPFG, Supreme Picture Framing God

    It's less than a mile from the house I grew up in. Little did I know as a teenager biking past there that one day I would be using their products. At the time, I didn't even know what they did there. It was just a big building with a sign out front that said Crescent Cardboard.
     
  31. John Ranes II CPF GCF

    John Ranes II CPF GCF SGF, Supreme Grumble Framer

    Reflections in time...

    Ahhh Anne,

    Back then, they made those tanks made out of cardboard that the Allies placed all over England to make the Germans think that we were building up for an invasion soon. They actually began making the those cardboard thingies that get stuck into shirst that come from the cleaners. :)

    Oh....that's right, you're not THAT old! ;) Just kidding!

    JER
     
  32. GrumbleMike2

    GrumbleMike2 CGF, Certified Grumble Framer

    interestingly enough we switched away from crescent last year beceause larson has such poor and expensive service here.
     
  33. Julie Walsh

    Julie Walsh MGF, Master Grumble Framer

    STILL waiting for Crescent to respond to that exactly!
     
  34. Folkgraphis

    Folkgraphis Guest

    Actually, Folkgraphis Frames has been distributing Crescent for over 20 years. Folkgraphis has locations in Edmonton and Vancouver and services Manitoba, Saskatchewan, Alberta, BC, the territories and NW Ontario.
     
  35. Less

    Less SGF, Supreme Grumble Framer

    Crescent has always been a secondary choice for Less, mostly due to the fact that they want Less to pay for samples and it is easier to inventory one company. In the last few years LJ’s rep has been treating Less very well, which has been good for both parties. As long as LJ is treating Less well, Less will try and be as loyal as practical.

    Seems like a contest of egos and an opportunity for Omega, Decor, and Don Mar here on the east coast. This is not good business for either company. To add fuel to the fire, Less has heard that LJ found out that Crescent is selling direct to some smaller retail accounts for Less than they were charging LJ.

    Such is the state of business today. LOL
     
  36. BayFramer

    BayFramer Grumbler in Training

    There isn't any LOL about it. Your statement about this being the state of business today is perfectly accurate. Isn't the rumor you posted the next logical step in the progression of things?

    There can't be many framers, if any, who haven't had to accept their distributors selling to people who used to be their customers. Manufacturers doing an end-around the distributors puts the retailers back on a competitive ground with the distributors.

    I mean, it drives down the value of the product but what can you do.
     
  37. Grey Owl

    Grey Owl SGF, Supreme Grumble Framer

    I have heard such a a rumor, and I don't know if it is true, but I can provide a good business reason for doing so, depending on my assumptions.

    Assume your biggest customer has 50 locations that need to be ship frames to every week. The orders are not consolidated, so you get 50 orders. Some locations need lots of frames, maybe 100 a week, and some only need one or two each week, but you still have to ship to them every week. And they don't pay until 90 days after they receive the order.

    You have another customer that is also large, but not as large, but has a single shipping point. They use 200 frames a week, but you only ship every other week, so when you ship you ship 400 frames each shipment. They have a single order that comes in. They pay within 10 days.

    So although your largest single customer might buy more in total, their average invoice is lower, and your ordering and shipping dock efficiencies and expenses are considerably higher with the multiple shipping point, so they are not as profitable, And they pay much slower.

    Which customer would you give better prices to?

    I'm not saying this is the situation here, because I don't know, but I do know there are good business reasons to charge some large customers more that others.

    In the Crescent / LJ situation, we do not know the facts, and we probably will never know them, but we do know there are legitimate reasons to charge differently for large customers, after analyzing your costs per customer and costs per invoice.
     
  38. blackiris

    blackiris SPFG, Supreme Picture Framing God

    Ever feel like a pawn in a giant chess game???
    If this whole situation doesn't reiterate that I don't know what will.
     
  39. neilframer

    neilframer PFG, Picture Framing God

    Memories. :cool: Great minds think alike.
    Yes, I remember back when we were fighting the Kaiser back in WWI. :icon11:
    We used to hang an onion from our belts, as was the style at the time.
    The Nickels used to have pictures of BumbleBees on them.
    "Give me 5 Bees for a Quarter" we used to say...
    [video=youtube;TRUj8dma0oo]http://www.youtube.com/watch?v=TRUj8dma0oo[/video]
     
  40. stcy73

    stcy73 Grumbler

    I usually get new samples pretty easy since we see all our reps often (we have LJ, Roma, Studio, Universal and Omega all 30-60 minutes away) But I agree with you Kristie, It is so easy to make your own samples! I do it in my mat cutter all the time. That way you can always have clean ones to show your customers!
     
  41. sketchcalgary

    sketchcalgary True Grumbler

    I always have good luck with contacting Crescent through their Facebook page for some reason!
     
  42. ctamcsin

    ctamcsin Grumbler in Training

    Crescent

    Hi Julie,

    I sent you a PM on your Grumble account last night!

    Christine
     
  43. MitchelC

    MitchelC MGF, Master Grumble Framer

    I got this email yesterday:

    Crescent Distribution Announcement

    Crescent has chosen to end its relationship with Larson-Juhl as a distributor of Crescent’s full range of matting and mounting board products. We have reached this decision after much careful consideration and feel that this is the best way to ensure that Crescent’s full range of products are always available to you when you need them. It follows a lengthy period in which repeated requests were made for Crescent to drastically reduce its color ranges in our popular RagMat, Select, Moorman and Decorative ranges which we are unwilling to do. These and other changes in our relationship with this distributor, along with the fact that they sell their own internationally produced competitive matboard range, have led us to this decision.

    As a family-owned company for over 110 years, Crescent has built its business supporting independent framers by offering a range of American made matting products with uncompromising quality and unlimited creative options. We renew our commitment of maintaining a full product range and are choosing to fully support those distributor partners who share our vision for complete framer support.

    Crescent remains fully committed to this industry, completely financially stable, and well prepared to adjust to these new market conditions. We are also pleased to confirm that we have received strong commitments of support from our large group of independent distributor partners and are working together to make sure that you have uninterrupted access to Crescent’s full range of matting and mounting products. Please contact our Customer Care team at 1-888-293-3956 or visit http://www.crescentcardboard.com/distributors.html for a complete list of preferred Crescent distributors in your area.

    At Crescent we deeply appreciate the years of unwavering support of our custom framing customers and we look forward to serving you in the years ahead.


    Sincerely,

    The Crescent Family
     
  44. Less

    Less SGF, Supreme Grumble Framer

    Why are Omega and Decor not listed as distributors in Connecticut?
     
  45. Rick Bergeron - CPF

    Rick Bergeron - CPF SGF, Supreme Grumble Framer

    and we have 2 other suppliers outside the picture framing industry that were recently "Acquired" by Berkshire Hathaway. We've tried telling people how things have gone since the LJ/BH beginnings and they don't want to believe us.

    One occurred Jan 1, 2013 and service is already going downhill. We can only hope that the BH folks get involved to restructure the organization. The existing, touchy-feely, team without a hierarchy organization sux.
     
  46. Artrageous

    Artrageous PFG, Picture Framing God

    I don't think Omega distributes Crescent.
     
  47. tedh

    tedh SPFG, Supreme Picture Framing God

    They do in Toronto.
     
  48. szarr

    szarr Grumbler in Training

    Crescent Canadian Distribution Announcement

    Following our message earlier this week on our change in distribution, we are pleased to confirm our new partners for Canada.

    Crescent products are available through the following distributors:

    Omega Moulding Canada –

    Omega Moulding is based out of Ontario and has a sales team that covers Canada, with distribution arrangements in place from Saskatchewan, Manitoba, and Quebec, to the Maritimes. Omega will be launching Crescent by March 1st.

    99A First Gulf Blvd, Brampton ON L6W 4T8
    Tel: 877-452-3799 Fax: 905-452-3783

    Folkgraphis Frames Ltd -

    Folkgraphis Frames has locations in Alberta and British Columbia, a sales team that covers Saskatchewan and Manitoba, and service to the Northwest Territories. Folkgraphis has ample Crescent stock available in both locations.

    15912-116 Ave, Edmonton AB T5M 3S5
    508 E. Kent Ave South, Vancouver BC V5X 4V6
    Tel: 800-661-9718 Fax: 877-454-3655 e-mail: orderdesk@folkgraphis.com

    Thank you for your continued support and patience during this transition.

    Sincerely,
    The Crescent Family
     
  49. Artrageous

    Artrageous PFG, Picture Framing God

    We all know that Larson Juhl is the largest player in our industry. They distributed matboard from two of the largest manufacturers, Crescent and Bainbridge, as well as their own in house line Artique.

    I don't think having that much buying power was beneficial to the industry as a whole. It could lead to collusion between supposed competing companies. Pricing power could have been taken away from the manufacturers and kept artificially high or low (depending on who you ask)

    Using excuses like depth of inventory or range of available products is nothing more then marketing double talk. It came down to price...It always comes down to price!

    Now that Crescent has chosen to end it's relationship with Larson Juhl, we'll soon see who was seeking higher prices. I wonder which matboard company raises their prices first.
     
  50. KPF

    KPF CGF, Certified Grumble Framer

    I carry (or did carry) 5 different mat board lines.

    Rising, Crescent Select and Peterboro being the most used.
    Decided to change things up, and dump Crescent Select in favour of Bainbridge.

    Got my sample set yesterday. They look great, and I'm happy to try something new.
     
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