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Opinions Wanted Larson Juhl no longer a Crescent distributor...?

Discussion in 'Picture Framing Business Issues' started by KPF, Feb 8, 2013.

  1. blackiris

    blackiris SPFG, Supreme Picture Framing God

    I just recieved a HUGE box of Crescent samples!! Whoooo hoooo!!!!!

    And for what its worth...... .the Crescent booth at WCAF was awesome..helpful reps.. wanting to know what we thought about some of the prototype mats.

    Bainbridge... didn't even bother to come up to me and I was standing in thier booth for 15 minutes looking for specifiers or even see what new mats they had..... still have no idea.....
    That's a HUGE DEAL to me. :popc:

    Thanks Crescent! ;)
  2. FrameMakers

    FrameMakers PFG, Picture Framing God

    :thumbsup:It amazes me that this still happens so much. I too had to practically jump up and down waving my hands in the air to get the attention of reps in many booths.

    I know that part of this (still not a good reason) is because the reps are on commission, if your rep isn't there, they can spend all the time in the world with you and not get a dime for it. Since it is a "west coast" show, most of the reps are from that area. They see someone that they don't recognize or they find out that your from an area that is in someone else's territory and they try to either blow you off or finish with you as quickly as they can.
  3. Karen

    Karen CGF, Certified Grumble Framer

    I have always carried Crescent, its my main mat company. The ratio in my store is 98% Crescent, 1% Bainbridge and 1% Artique, just my preference. So I contacted them this week about new SRM White Core samples since everyone said they have samples now and was told that they would put my name on a list for when they become available. Now this would be sensible except I've been on the "list" for over 4 years!!! My samples are over 7 years old. I'm a one person shop and don't have the time or money to order one of every mat color and cut my own. The rep could see that I have been requesting them for years. In my opinion a company that has a product line should have samples available if they are selling it. I stayed with them through the mushy core rag mats, and actually went to cut a rag mat the other day and it was mushy (must of been one I missed). I love the choice of colors they have but its time for me to start doing some re-evaluations and I hate to have to do that. Since they split with LJ I now have to get them from my other distributor at a higher price and my delivery schedule from that distributor totally screws up the work flow in my shop.

    I'm frustrated as all get out and guess its time to open my mind to adding the full line of Bainbridge and Artique mats.

    Anyone have any cross reference sheets that give alternative colors from Crescent colors to Artique and Bainbrige colors? As I use up my Crescent mats I need to order other brands that can come close.
  4. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Who have you been trying to get the mat samples from? Crescent or LJ? If Crescent then I can understand your frustration and desire to change matboard companies. But if the LJ rep has kept you on a wait list for 4 years why are you struggling? I'd change over to the other supplier and keep using your preferred mats.

    Get moulding from the new company too and your work flow won't be screwed up, it'll be changed. LJ will be the kink in the workflow. Cut LJ back enough and you can drop down to UPS delivery for the few LJ things you need.

    Call the other supplier, tell them the pricing you are gettingwith LJ, and that you are disappointed and thinking of switching. They should either match LJ's prices or their decision not to will be your "sign" to stay with LJ.... Your LJ prices may be better because of your order volume. If your order volume goes up with the other company you may find their prices beat LJ's.
  5. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    This is a pretty long thread. I hope that any suppliers out their are reading this and are seeing a great opportunity to pick up a lot of matboard customers. Maybe you could take a second look at expanding your delivery fleets.... Seems like a good opportunity to pick some low hanging fruit and grow your delivery sector.
  6. Jeff Rodier

    Jeff Rodier SPFG, Supreme Picture Framing God

    Bob, check the top of the page and you will see that Omega jumped right on it.
  7. Artrageous

    Artrageous PFG, Picture Framing God

    Omega also carries Peterboro, which is a great line if you haven't checked it out yet.
  8. nikfrz

    nikfrz SGF, Supreme Grumble Framer

    I received an email from the Omega rep, promoting the heck out of Peterboro. Nothing was said about them taking on the Crescent line.
  9. szarr

    szarr Grumbler in Training

    Crescent Support

    We at Crescent wanted to take this opportunity to thank you for the amazing outpouring of support that we have received since our announcement to change our distributor network last Friday. We’ve heard directly from hundreds of Independent Custom Framers and all of our Distributor Partners and are extremely excited at the number of you who are firmly behind us as we all manage through this difficult time of transition.

    We know that many have needed to make some adjustments in buying/ordering habits in order to maintain an uninterrupted supply of Crescent products and we are grateful to all who have already done so. We also appreciate the unwavering support of our Distributor Partners, many of whom are increasing inventories, expanding delivery routes and adjusting service levels in order to better accommodate our valued framing customers.

    As we continue through this time of transition we want to assure you again that Crescent remains fully committed to this industry and well prepared to adjust to these new market conditions. Through our large network of Distributor Partners we maintain full coverage in nearly every local market in the U.S. and Canada. There is no need for cross-reference lists between Crescent and competitive matboards and there is no need to discard Crescent corners or support materials as our complete product range is available to you at any time.

    Our primary goal was, and is, to manage through this transition with as little disruption to the Independent Custom Framer as possible. We apologize to those who are unhappy with this decision and those who will need to make significant changes to supply Crescent products. Please contact our Customer Care team at 1-888-293-3956 to share your concerns and we will do everything we can to help you find solutions.

    Again, Crescent is deeply appreciative of the support the industry is giving us and we remain committed to doing everything possible to continually earn your loyalty.

    The Crescent Family
  10. Karen

    Karen CGF, Certified Grumble Framer

    Bob, I've always got my samples straight from Crescent, they are the ones who have had me on their "list" for years. That's why I'm so frustrated. I understand transitions take time but years on the list for a product they sell is not acceptable.

    As far as moulding, I love LJ, I never get warped moulding from them or wrong chops. The other distributor sends me a lot of warped length and damaged chops so I really don't want to get more from them than I have to. Sending the bad back delays my schedule for getting customers items done. Plus I only have the two distributors for truck deliveries and it took me 5 years to get LJ to deliver to my store, and when you get great service it's hard to go back to mediocre.
  11. tedh

    tedh PFG, Picture Framing God

    Ottawa, pop over 1,000,000, has no local Crescent distributor now. LJ was it. Two distributors have not signed on as Crescent dealers, so I can just see Omega Toronto itching to make some calls, knowing that once they get their hooks into us for Crescent, they'll be stealing other sales.

    Can't say as I blame them. But it is a gamble: all us Crescent users have to open up new accounts with Omega, and pay shipping from Toronto. We'll see if it's worth it, or if we totally give up on Crescent.
  12. Artrageous

    Artrageous PFG, Picture Framing God

    How about up to date matboards specifiers, including regular matboards, with actual chips. (I know, I know, but I had to ask anyway!)
  13. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    You have very good reason to stick with LJ then. I had a cross reference chart for bainbridge to crescent that was pretty accurate. I wouldn't trust one from a supplier unless they are willing to take back mats you don't think correspond well. A supplier I use will tell they have a replacement and it rarely matches in my eye ;) .

    If you have to have the crescent boards call the other supplier and see if they'll match your lj prices. I haven't had your luck with lj, but I am not a big enough account in their eyes. I have yet to get the letter or email from them, and don't expect I will. Chicken/egg issue for me. I am too small a customer for them yo care about, and since they don't take care of me I spend my money happily elsewhere.

    LJ shows hou respect, and good service, so stick with them. I can appreciate good service. I would suggest cutting the mat samples from the mats you use. If you don't sell a lot of one mat it shouldn't really need replacing, at least not as much as your goto mat samples. If you have. Cmc maybe you could have a template you could cut using the dropout...
  14. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    PS if LJ is reading this thread then they may be trying to find a way to carry crescent again. They caught flak and changed their mind about their relationship with documount... this may be another wake up call to their new team. Or sadly maybe it won't. To big to fail?
  15. Keith L Hewitt

    Keith L Hewitt SGF, Supreme Grumble Framer

    A bit of history.....

    Back in the 1980's I was responsible for marketing a newly created English brand of mat board. Our sales were less than Crescents advertising budget !

    Crescents international sales director retired and I took the opportunity to phone him and ask "Whats the secret of Crescent's success ? "

    His reply " 3 things - corners, corners, corners, - get them into every frame shop"

    The best advice I ever got :D:D
  16. Frances M.

    Frances M. CGF II, Certified Grumble Framer Level 2

    We have several options for getting Crescent mats but I'm probably not the only framer who has been bypassing them at times because of rising costs. For example my go-to basic blacks and whites had been the Crescent rags for well over 10 years until their pricing became very skewed in relation to the other brands which were alpha-cellulose. Now I primarily stock my basics in the Artique line and order far fewer Crescent mats. I received an email from one of our suppliers stating that due to the Crescent- Larson divorce they would be broadening their Crescent inventory and encouraging their customers to stock up now, as Crescent will be implementing a price increase very shortly.

    I use all 3 of the big mat brands and will continue to use Crescent and the selection of Crescent Select that I like but cost to me and my customers is a real factor and that will determine how often I use their line.
  17. Julie Walsh

    Julie Walsh MGF, Master Grumble Framer

    Omega is a great company to deal with; I'm sure once you speak to the rep, you will be able to work everything out. Shipping costs should be included in your costing (something I'm sure you know); so your profit should stay intact. They also sell ArtGlass which is an awesome product and terrific revenue generator.
  18. Cornered One

    Cornered One CGF, Certified Grumble Framer

    I've not read all the posts on this thread so it may have been covered. A few years ago in Crescent's infinite wisdom they cut off many Canadian distributors in favour of LJ being sole provider. I have no idea why they did this but it made many long time distributors pretty angry. Imagine you have the line for decades and one day they call and tell you and say you are no longer able to carry or sell Crescent. I have heard Crescent called some of the people who once carried the product in Canada to see if they were interested. Needless to say they have moved on and having been burned in the past are not interested.
  19. pwalters

    pwalters SGF, Supreme Grumble Framer

    What a cluster this whole thing is.

    1. LJ - really bad move. Crescent has been a staple in many of our shops for quite some time. Even if we somehow decide to transition them out in favor of your suggested comparables (which honestly sometimes is waaaaaayyyyy off), there will be a period of time where other vendors, who we currently might not buy from, will be in presenting a very compelling offer. Realize LJ that not only will these folks be offering Crescent, but many framers are going to be openly discussing their pricing with these new vendors on other items. Not only will they be pushing mats (and glass) but also their moulding lines. Now I know that the higher ups in LJ are going to say, well price isn't everything. Well, sometimes it is. You can try and preach design, design, design but let's be honest, we've seen your managment team go that route before and that was back when the world was a different place. I'm sure the new leadership has some good ideas, but lately everything coming out stinks. I'm not sure what the breakdown of business is as it relates to framers vs OEM's in LJ land but in all honesty the decisions you are making lately make it very clear that there is very little "real world" knowledge at the top of your organization. That is going to cost you in the long run unless you don't put too much value in the framer biz you have had. This will put you in a very bad position in the long run. Some of your more recent decisions just show that. For instance, charging to stack frames. Ok, smooth move. Now most of us will just order the frames cut to fit and you'll have to wrap them each individually. Or, we will bring the inner frame in to get an outside measurement and then order the outer frame. Now you are wrapping each seperately, having to deliver the seperately and are also losing an opportunity to maximize efficiency when cutting. Just a charge that you added because some profitability expert said that you were loosing money and had an opportunity here but they don't understand that it's not going to generate much additional revenue and is only going to look bad. Seriously, when was the last time any of your leadership really spent time in a frame shop? If recently, then color me stunned.

    2. Crescent - really bad move. I do commend you on getting out in front of this though. Your quick actions really put LJ in a bad light here. New mgmt must be sleeping at the wheel on this because they normally were way out front of everyone else on bad news. Kudos. But, my argument to LJ above about new vendors won't always work in your favor. We have had someone already in offering up like I mentioned before. While I want Crescent in my shop, I'm not shopping for a new moulding vendor and in some cases the vendors you have choosen to be partners with have less than stellar track records. These smaller mom and pops are great for some things but to be honest I've been there and don't want to go back. So you might assume that being able to provide from a different source will keep you in there but to be frank I'm betting there are just as many shops that take you out as keep you with this situation.

    You're both going to lose money here. You're both looking kind of bad. This is a black eye on two of our largest industry players (in my opinion) that most of us thought were the cream of the crop. I hope that this isn't a sign of things to come from the leadership of these two, but I suspect that this is just the beginning for at least one of them.

    I'm sure there will be those that disagree with me but I've been stewing about this after the visit last week of a vendor using this to get in the door and decided I really wanted to comment here.
  20. tedh

    tedh PFG, Picture Framing God

    Paul, you nailed it. A terrible move by both parties, and neither will win.
  21. Ylva

    Ylva SPFG, Supreme Picture Framing God

    Thank you for a great post Paul. I completely agree.
  22. SkyKing

    SkyKing True Grumbler

    Crescent Distribution

    You are correct - Crescent will no longer keep LJ as a distributor. Looks like you are in Canada. Omega and Folkgraphis are the only two main distributors of Crescent in Canada. I found out that Omega will be stocking the full line of Crescent boards. Someone should be contacting you soon.
  23. SkyKing

    SkyKing True Grumbler

    Crescent Distribution

    LJ is not moving away from the matboard business and they have promoted Artique for years to the framers as well as highlighted in on their website. The LJ website never did at any time show or identify Crescent or Bainbridge. Artique is a LJ product and will be promoted more by LJ now that Crescent is no longer a supplier to them. Crescent is in the matboard business and have been for over 100 years. The boards are made in the U.S. and will continue to be. I have always enjoyed the vast selection of CC product as well as the companies ability to move forward with exciting colors and finishes. Hats off to Crescent.
  24. SkyKing

    SkyKing True Grumbler

    Crescent Distribution

    Just caught wind that Crescent will be supplied to Omega for Canada in Toronto as of March 1. Looks like they will be stocking the full line.
  25. tedh

    tedh PFG, Picture Framing God

    Not a big help for us in Ottawa and eastern Ontario. Crescent was supplied by a big Ottawa distributor, and by another, closer to Toronto. We now have to set up new accounts with Omega, and pay shipping, where previously shipping had been included, and delivery was to the door, or we could pick up locally. Those days are gone, and we're all thinking twice about selling Crescent. Neither of the locals will be carrying it.
  26. SkyKing

    SkyKing True Grumbler


    If I am not mistaken, Omega has a shipping program from Toronto to Ottawa. I know that since they will be carrying the full line of Crescent out of Toronto, they are setting up shipping programs. Have you contacted Telco in Manotik, Ontario.? He may be carrying Crescent as a Sub Distributor.

  27. tedh

    tedh PFG, Picture Framing God

    I'll contact Omega in Toronto. Telco is a competitor, and I don't deal with competitors. I don't want them knowing my business.

    And I had an unpleasant dealing with the guy long ago, so I've written him off.

    If I don't hit it off well with Omega, then Crescent gets the axe. Larson has been very good to me. Regardless of what happened between them and Crescent, my loyalties are with LJ. Omega has a hill to climb in Ottawa.
  28. SkyKing

    SkyKing True Grumbler

    Crescent Distribution

    The real issue at hand here is not so much of LJ loosing the Crescent Line, but more so the reputation of the existing U.S. Distributors already carrying Crescent throughout the U.S. from Florida, to California to New York and Washington State. They mostly all carry the full line! These reputable dealers have been loyal to Crescent for many years and as such have secured great relationships with plenty of support from Crescent. Also, the situation in Canada now allows Omega Canada and Folkgraphis to carry the line. Omega Canada in fact does now carry the complete full line of Crescent Framing matboards.
  29. Ylva

    Ylva SPFG, Supreme Picture Framing God

    Ummmm...so what is the issue according to you then?
  30. Gilder

    Gilder MGF, Master Grumble Framer

    My loyalties are with LJ as well.
  31. pwalters

    pwalters SGF, Supreme Grumble Framer

    I'm pretty sure Skyking (Michael is it?) was with Fotiou and is now still somewhere in the industry. So the issue here, if I am correct, is the same issue that Paul C and I said was a problem. The issue of disclosure. Michael, sorry if I am wrong, but if I am right you might be knocking LJ a bit much considering you have something to gain here. Do you work for a competing vendor?

    Anyone else think this might be an issue?
  32. William Ross

    William Ross CGF, Certified Grumble Framer

    The question is why?

    Why would Crescent cut off one of their main distributors? Could it be that Larson-Juhl as asking for too much in return for their business? Lets face it-- Larson had purchased moulding distributors in the past only to get the distribution area and then remove the product line from the market. I'm not saying they were after the Crescent brand to remove a matboard source, but Larson does have a matboard company. I understand that inventory costs money, but the distribtors caused their own problem by starting chop service and selling sheets of matboard instead of boxes and moulding bundles.

    Every week we get lists of discontued products-- our problem is that many of these are only being discontued by that one company--not the manufactor. If Larson felt the Crescent line was too large for them to carry-- then they should have said "We (Larson) don't carry the full line, hence we (Larson) are not a "full line distributor" for Crescent."

    As I said--"why would Crescent not want to sell their matboards?" --- We may never learn the full story, but as a custom picture framer for 45 years, I would never stop selling my products to customers. The only customers we have ever stopped selling to were those who wouldn't pay the price or didn't pay us for past services. Again I'm not saying that Larson would not pay for products received, but maybe they wouldn't pay the same price as other distribtors or they (Larson) asked for special programs.

    We will still support Crescent with our purchases from other vendors in our market and purchase Larson moulding, the only difference is the Larson will only get weekly orders instead of twice weekly. We carry five lines of matboards, so we are never able to get them from one distribtor, so changing our purchase program is easy.
  33. Cornered One

    Cornered One CGF, Certified Grumble Framer

    "Why would Crescent cut off one of their main distributors? Could it be that Larson-Juhl as asking for too much in return for their business? Lets face it-- Larson had purchased moulding distributors in the past only to get the distribution area and then remove the product line from the market"

    Our shop received a letter from both Crescent and LJ. The Crescent letter said they resigned LJ because LJ wanted them to reduce the number of matboards they make and the LJ letter said Crescent was selling to other customers [I assume they meant BB's] at much lower prices and LJ just wanted the same price since they were Crescent's biggest customer. We have been a loyal LJ shop for years and we tend to believe their letter. It just sounded more honest. Will we ever know the real story? Probably not.

    Sorry but I did not know how to put Bill Ross's quote in a box.
  34. John Ranes II CPF GCF

    John Ranes II CPF GCF SGF, Supreme Grumble Framer

    See the little link on the lower right Reply With Quote :thumbsup: After it pulls up the whole quote...delete the part that is extraneous and leave the important bit that you wish to see.

  35. Ylva

    Ylva SPFG, Supreme Picture Framing God

    I will continue to do business with both, but I think this decision will hurt both LJ and Crescent. We will never learn the full story of the hows and whys and whats, nor do we need to.

    As for Skyking; I simply didn't understand your post, even after reading it a few times, it is unclear to me what you are trying to say.
  36. Cornered One

    Cornered One CGF, Certified Grumble Framer

    Thanks John it looks like I have learned something
  37. Baer Charlton

    Baer Charlton SPFG, Supreme Picture Framing God

    Once you are a "Full Line" distributor, it is hard to go back to being less.

    One of the problems that arises is when the Mfg..... says that you must buy so much
    of all SKUs... even though a certain percent are dogs, they point to your "Full Line"
    and just send them.

    Now, in these times I can see the possibilities of a certain scenario arising with the
    new top dog at Larson, being a bean counter.
    I don't have any inside info, but I can guess that LJ, looked at the sales numbers,
    and the HUGE tons of matboard SKUs that sold less than 100 sheets in the last year
    nation-wide.... and said... discontinue 20% of you line (the usual under-performing %
    in almost any line).... or we will.

    There also seemed to be a certain discount level that LJ didn't think was right,
    and with the two.... you have a divorce.

    This happens from the bottom up.... every single day in this industry. You do it in your
    shop on your wall. Even stores that display nothing but a single moulding mfg.... don't
    carry the "Full Line".
  38. Baer Charlton

    Baer Charlton SPFG, Supreme Picture Framing God

    As another thought..... especially if you listen to Skyking wax
    romantic about a large supply chain from Florida to California.....

    Why is it still impossible to get a replacement set of corners?

    "Well, that is just the right shade . . but I worry that the smudgey
    like print pattern might be a little distracting..."

    "Oh, those are just finger prints and coffee stains... they won't be
    on your new mat. (Hopefully....)"
  39. Joe B

    Joe B SGF, Supreme Grumble Framer

    Ylva, I agree, I will continue to do business with both. I've set back and just watched this thread. I guess I cannot really understand why anybody has a concern if LJ discontiued Crescent or if Crescent discontinued LJ. Crescent is carried by just about every distributor in the business so I don't see it as harmful to either company or to us as framers. If I want Crescent I go to TC Moulding or Superior Moulding or Omega Moulding...if I want Artique I go to LJ. I see it as a battle between those 2 that is really none of my business and in no way what so ever harmful to my business. Will I purchase less from LJ because they don't carry Crescent...NO! Will I purchase less Crescent because they don't supply to LJ...NO!

    That's business, they have a disagreement that doesn't effect my busines so why should I get upset with either. Let them battle it out, it is between them and none of my business. If they were my only suppliers then I may be concerned but that isn't the case. I'm just not going to stick my nose into their business. Sorry but that is my $0.02 - I can't get my dander up over this minuscule change.
    Last edited by a moderator: Mar 5, 2013
  40. TSF

    TSF True Grumbler

    Just checked the Crescent website and they are now listing Omega as their distributor for Canada and Folkgraphis in Western Canada. Put in a call to Omega in Toronto and they say stock just came in and they should be ready to fill orders by next week.

    GUMBY GCF SGF, Supreme Grumble Framer

    I agree 100% I want them both to prosper.....
  42. tedh

    tedh PFG, Picture Framing God

    Buy/Sell Recommendation

    I would buy Neilsen Bainbridge, and dump Crescent.


    Look at the date of the first post of this thread: February 8. I have just gone through a purge of all my Crescent corner samples: they're being stashed until further notice.

    So far, no contact from any Crescent distributors. I'm going to see how long I can go until I need a Crescent mat. I may be able to get by quite well, selling Bainbridge, Peterboro and Artique. Existing Crescent stock will be framed up with gallery subjects, or used as substitutions.

    So who needs whom? Do I need Crescent, or does Crescent need me? If I can do without them, my inventory carrying costs will drop by quite a bit. I stopped selling the 1500, 1600 and 1700 series long ago because of the burring issue. Crescent Selects are being replaced by Bainbridge Basics. Peterboro suedes are cheaper than Moormans.

    How many other small frame shops are thinking along these lines: having to set up new accounts with new suppliers, shipping issues, quality issues. No approach yet from existing Crescent suppliers, too.

    So that brings me to one of two conclusions: either Crescent has a death wish, or they have very bad management. Who would do business with them under these circumstances?
  43. Julie Walsh

    Julie Walsh MGF, Master Grumble Framer

    Did you consider that Crescent wouldn't/couldn't/shouldn't have your business information to 'hand over' to Omega? It may fall under the privacy act that would not allow LJ to provide that information. This differs from the hand over of information when Frame Guild left Canada a few years ago.

    Why don't you just contact Omega directly instead of waiting for a call?
  44. tedh

    tedh PFG, Picture Framing God

    Julie: I'm not being a dog in a manger - this is about

    - the trouble of having to set up new accounts,
    - problems with cutting Crescents,
    - warped mats,
    - talking to a dis-interested Crescent vice-president years ago when the mat-cutting issue was hot, and
    - shipping from Toronto to Ottawa in light of all the other shipping issues.

    I may return to Crescent in the future. Years ago I was a really big fan, and I still love their colours, but in view of the above, I'm going to see if I can live without them, and uncomplicate things a bit.

    I don't expect Larson to help Omega gain customers at their own expense. I would have expected Crescent suppliers to get out and hustle up new accounts. I would have expected Crescent to get out and sell to the customers they're losing. None of this happened, indicating a continuation of weak management at Crescent.

    What did happen? Coincidentally Bainbridge issued Basics. Now there's a stroke of luck! Bainbridge also held a good session at Wallacks Wholesale three weeks ago, building bridges. Larson's Montreal general manager has been here twice this year, and has maintained excellent communications with us. Crescent has not earned any loyalty. Not one bit.
  45. Jeff Rodier

    Jeff Rodier SPFG, Supreme Picture Framing God

    There is a very good chance that contractual agreements would prevent this until the LJ deal winds down. You can bet there will be some reps from suppliers and possibly Crescent coming in as soon as they have a solid plan of how to deal with your region. The Bainbridge Basics could be a portion of this entire decision to drop LJ.
  46. tedh

    tedh PFG, Picture Framing God

    That could be the case, and I hope it is. I'd like to see Crescent turn around its reputation, and this could be a very good first step.
  47. Jim Miller

    Jim Miller SPFG, Supreme Picture Framing God

    You know one of the best matboard makers in North America is right there in Ontario, don't you?
  48. tedh

    tedh PFG, Picture Framing God

    We use a good amount of Peterboro. Very high quality, good colors. One problem, though: my local distributor will not special order suedes - they want at least 5 sheets, so guess what? I have to use a Toronto distributor, who walks on water.

    I've recently noticed specks on Bainbridge whites, under the top sheet. Never on PB.
  49. Keith L Hewitt

    Keith L Hewitt SGF, Supreme Grumble Framer

  50. tedh

    tedh PFG, Picture Framing God

    Very small black specks under the top layer of paper. I dig them out carefully with a ten-power loupe, and repair the excavation with various instruments. I try to scan where I think the mat borders will be before the Wizard cuts the mat, but some times I miss them.

    Murphy's Law: the speck will be in the bevel or v-groove. That's when I get ticked.
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