SGF, Supreme Grumble Framer
A million times all this yes.Don't forget that there is a difference between price and value. I compare vendors based on what I get for my dollar not just on what discount is offered from a published price.
~ Do they have quality products?
~ Are they innovative in their offerings?
~ Do they refuse to sell to your customers directly and have consistent qualifications for buying from them?
~ Does the vendor offer free delivery?
~ Will they work with you on large jobs by offering to provide services like chop/join or a better price?
~ Do they offer terms that are favorable and offer terms discounts?
~ Is there consistency in their product?
~ Is their billing correct and do they promptly credit your account when there is a problem?
~ Do they have a rep that makes appointments, keeps them and is trustworthy both in keeping confidentiality about your business and others while still helping you to grow your business?
~ Do they stand behind their products and services?
~ Do they have the right attitude that it is just as important to them to please your customer as it is to you? In other words do they "get it" that your customer is ultimately their customer too?
~ Do they treat their own employees well?
~ Do they come out with new moulding designs or just pirate others?
~ How complete of an apple cart do they have?
~ Do they support the industry as a whole?
If you evaluate any vendor solely on price or supposed "discount" you are making a mistake because a good vendor offers much more value than just the cheapest price.