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Loss Prevention and FRAUD survey

Discussion in 'The Voting Booth' started by Mike Labbe, Jul 10, 2007.

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  1. Mike Labbe

    Mike Labbe Member, Former moderator team volunteer

    SURVEY & DISCUSSION for July 2007


    Has your shop been a victim of fraud?

    This survey hopes to gather your experiences and opinion about this important topic that concerns us all. It was created at the suggestion of Bob Carter, and due to a recent message thread about a grumbler being the victim of a $12,000 credit card fraud transaction.

    How prepared and trained are you and your employees, to be compliant with the bank requirements; to greatly reduce the chance of this happening to you?

    Does your staff know what to look for?

    Are you masking expiration dates and full card numbers from paperwork, per the rules?

    Are you getting an imprint of the card when a card is manually keyed, as an extra layer of protection?

    Let's discuss this very important topic.

    How have you been a victim, and what do you suggest to prevent it in the future?

    How much of a loss did you suffer?

    CLICK HERE TO PARTICIPATE http://www.thegrumble.com/showthread.php?t=26088
  2. Mike Labbe

    Mike Labbe Member, Former moderator team volunteer

    7/07 POLL RESULTS: Loss Prevention & Fraud in our shops (82 participants)

    74% Orders never picked up/not paid
    51% Uncollected Checks (NSF, etc)
    45% E-mail scam attempt
    43% Advertising scam attempt (phone directory, website, etc)
    37% Shoplifting
    32% Phone scam attempt via relay operator
    26% Abuse of company dumpster/trash container
    26% Flood or plumbing damage
    24% Vandalism outside shop
    22% Employee theft: Time/Scheduling
    21% Employee theft: Cash
    21% Employee theft: Frames
    20% Break-in/theft after hours
    18% Cust damaging art & not paying for it
    17% Employee theft: Giving away Mdse or under charging
    17% Employee theft: Materials
    15% Credit card defalcation (charge backs)
    13% Credit card fraud in store
    11% Corporate account bankruptcy/write off
    10% Counterfeit currency/bills
    09% Worker's comp or sick time abuse
    07% Sexual harassment issue/complaint
    07% Employee theft: Art
    07% Employee theft: Gift items
    07% Identity theft: Personal
    06% Supplier/Vendor fraud
    06% Vandalism inside shop
    05% Consigner/artist fraud
    05% Counterfeit checks
    04% Credit card fraud by phone
    04% Employee theft: Customer database/mailing list
    02% Counterfeit traveller's checks
    02% Internet or wireless break-in/data loss
    02% Stolen keys
    02% Employee theft: Theft of or lost deposit
    02% Employee theft: Other (please see forum post)
    02% Legal defense/complaint (Slip & fall, liability, etc)
    02% OSHA compliance issue/complaint
    01% ADA compliance issue/complaint
    01% Employee theft: Client credit card numbers
    01% Employee theft: Abuse of company vehicle or fuel account
    01% Credit card fraud online
    01% Counterfeit bank or money orders
    01% Identify theft: Corporate
    01% Fire/Arson causing downtime
    00% Counterfeit purchase order
    00% Armed robbery
    00% Bomb threat causing downtime

    Further discussion of the surprising results:
    CLICK HERE TO PARTICIPATE http://www.thegrumble.com/showthread.php?t=26088
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