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Loss Prevention and FRAUD survey

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Mike Labbe

Member, Former moderator team volunteer
SURVEY & DISCUSSION for July 2007

FRAUD AND LOSS PREVENTION POLL

Has your shop been a victim of fraud?

This survey hopes to gather your experiences and opinion about this important topic that concerns us all. It was created at the suggestion of Bob Carter, and due to a recent message thread about a grumbler being the victim of a $12,000 credit card fraud transaction.

How prepared and trained are you and your employees, to be compliant with the bank requirements; to greatly reduce the chance of this happening to you?

Does your staff know what to look for?

Are you masking expiration dates and full card numbers from paperwork, per the rules?

Are you getting an imprint of the card when a card is manually keyed, as an extra layer of protection?

Let's discuss this very important topic.

How have you been a victim, and what do you suggest to prevent it in the future?

How much of a loss did you suffer?


CLICK HERE TO PARTICIPATE http://www.thegrumble.com/showthread.php?t=26088
 

Mike Labbe

Member, Former moderator team volunteer
7/07 POLL RESULTS: Loss Prevention & Fraud in our shops (82 participants)

74% Orders never picked up/not paid
51% Uncollected Checks (NSF, etc)
45% E-mail scam attempt
43% Advertising scam attempt (phone directory, website, etc)
37% Shoplifting
32% Phone scam attempt via relay operator
26% Abuse of company dumpster/trash container
26% Flood or plumbing damage
24% Vandalism outside shop
22% Employee theft: Time/Scheduling
21% Employee theft: Cash
21% Employee theft: Frames
20% Break-in/theft after hours
18% Cust damaging art & not paying for it
17% Employee theft: Giving away Mdse or under charging
17% Employee theft: Materials
15% Credit card defalcation (charge backs)
13% Credit card fraud in store
11% Corporate account bankruptcy/write off
10% Counterfeit currency/bills
09% Worker's comp or sick time abuse
07% Sexual harassment issue/complaint
07% Employee theft: Art
07% Employee theft: Gift items
07% Identity theft: Personal
06% Supplier/Vendor fraud
06% Vandalism inside shop
05% Consigner/artist fraud
05% Counterfeit checks
05% NONE OF THE ABOVE/DOES NOT APPLY
04% Credit card fraud by phone
04% Employee theft: Customer database/mailing list
02% Counterfeit traveller's checks
02% Internet or wireless break-in/data loss
02% Stolen keys
02% Employee theft: Theft of or lost deposit
02% Employee theft: Other (please see forum post)
02% Legal defense/complaint (Slip & fall, liability, etc)
02% OSHA compliance issue/complaint
01% ADA compliance issue/complaint
01% Employee theft: Client credit card numbers
01% Employee theft: Abuse of company vehicle or fuel account
01% Credit card fraud online
01% Counterfeit bank or money orders
01% Identify theft: Corporate
01% Fire/Arson causing downtime
00% Counterfeit purchase order
00% Armed robbery
00% Bomb threat causing downtime

Further discussion of the surprising results:
CLICK HERE TO PARTICIPATE http://www.thegrumble.com/showthread.php?t=26088
 
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