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Help More UPS woes

Discussion in 'Picture Framing Business Issues' started by David Waldmann, Dec 12, 2017.

  1. David Waldmann

    David Waldmann SGF, Supreme Grumble Framer

    According to their website this change was announced 10/25/17, but I only saw it this morning.
    To lend clarity, the Large Package Surcharge itself is currently $70 (and will be raised to $80 for 2018 as shown in more recent news), PLUS you pay for a minimum of the 90# rate. So now we are looking at around $120 minimum charge for a standard 8' box, and that is whether there is one stick or it's jam packed. Currently Zone 2 ranges from about $20 to $25 depending on whether the address is residential or commercial, and if it's in a "remote access" location (or whatever it's called - even our State Capital of Montpelier is classified that way...).

    Truck (LTL) rates are a lot more variable than UPS, but minimum charge is generally between $90-120. The thing is that the minimum charge usually covers up to about 250# and they charge by shipment weight, not the number of packages, so suddenly LTL is looking a LOT more attractive.

    Ever since UPS changed the maximum length from 90" to 108" (probably about 30 years ago) we have ordered mostly 8' lumber and have had boxes custom made to hold 98" material and are about 100" by the time you fold 5 layers of cardboard at both ends.

    I'm sure FedEx is following suit. I tried figuring it out but their rates and/or website is even more complicated than UPS's.

    I haven't decided what we're going to do yet, but this could well lead to production changes.
     
    shayla and cvm like this.
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  2. Joe B

    Joe B SGF, Supreme Grumble Framer

    I never have liked UPS. The company has not an ounce of respect for their customers, unfortunately FedEx is starting to become the twin to UPS. With UPS I never know how my packages will arrive - I believe that UPS goes to the local zoo and hires the gorillas to sling, stomp, and bang the packages around. It doesn't appear that DHL is less expensive, has anyone checked into DHL's pricing or used them?
     
  3. Grey Owl

    Grey Owl SGF, Supreme Grumble Framer

    I am concerned about using DHL. There used to be [maybe 10 years ago??] lots of problems with shipments not showing up, and paperwork issues as I recall, but I believe it was more on the international side, than domestic. This has probably been cleaned up by now, but I would be careful until they could establish a track record for me.
     
  4. wcox

    wcox CGF II, Certified Grumble Framer Level 2

    I believe DSL is only doing International shipping now, and that was dsl domestic that Fed Ex bought for ground shipment domestic
     
    Grey Owl likes this.
  5. David Waldmann

    David Waldmann SGF, Supreme Grumble Framer

    Interesting, I'll I'll have to check. As I was leaving our factory yesterday I saw a DHL van pulling in. AFAIK we were not getting any International Shipments (I suppose some employee may have been...?!!).
     
  6. David Waldmann

    David Waldmann SGF, Supreme Grumble Framer

    We have a reprieve. UPS gave us a 10" variance on length for Large Package Surcharge, which means we can ship up to 106" without triggering it.

    However our rep suggested we limit packages to 105" to ensure we don't get hit with the $100+ upcharge. So we are limiting stick length to a max of 103" to allow for packaging. Standard 8' stock is generally 96-98" so we have no problem with maintaining our previous standards.
     
    Grey Owl likes this.
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