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Musings from Carson City

Discussion in 'Picture Framing Business Issues' started by Rob Markoff, May 31, 2008.

  1. AnneL

    AnneL SPFG, Supreme Picture Framing God

    I had one of those customers. Felt I should have stayed and kept my appointment with her instead of rushing to Illinois to be with my family when my mom as admitted to ICU. I fired her too. Avoided her for years in the grocery store. Last Christmas, she darkened our door again. Luckily I wasn't there and Gary gave her a very inflated quote. She left with her junk. And like Val's customer, it was always junk she brought in. The stuff wouldn't even sell at a rummage sale!
  2. Val

    Val PFG, Picture Framing God

    Thing was, her junk -I mean- frames had been repaired and/or replaced for several weeks, and she had given me three different days that they would be in to pick it all up and pay, and hadn't shown up or called. She accused me of "not touching half the frames at all" and charging her for it anyway....15 pieces. Some had spots so tiny even she had trouble finding them! When I told her to come get them, that I wasn't spending one more minute on any of it, I also said that maybe now that she knows she won't have to pay for anything, all those tiny little spots will disappear. For once, she couldn't say anything, just silence. Click.

    They live in another town. That poor man. I can't even imagine....

    Again, thanks to Ellen for helping me do what needed to be done.

    Everyone else, over a hundred customers, have been nothing short of incredibly understanding, even sending flowers and teddy bears and cards and candy and phone calls and visits just to see how I'm doing, not even mentioning their framing.Well, now the work is getting done, and everyone's on the mend and sooooo happy, thanks to all of you wonderful Grumblers and others.

    Amy's coming in Tuesday night. What fun, what fun!!

    Mrs. Grundy can go fly a kite.
  3. Amy McCray

    Amy McCray SGF, Supreme Grumble Framer

    I think I'll leave the whip at home and bring my Louisville SLUGGER bat.

    Oh Look! A shiny Bird! WHAP!!

    Hey Val, Caaaaaaaaaaaaaaaarson Ciiiiiiiiiiiiiiiity, here I come. Hope you're ready for this! Ya know, I'm a Knock-Your-Socks-Off kinda gal. They don't call me Wild Woman for nothing. tee hee
  4. Val

    Val PFG, Picture Framing God

    Oh boy, Wild Woman and the Whirling Dirvish. Yeeee hawwww!!
  5. Kirstie

    Kirstie PFG, Picture Framing God

    I'd love to see more pictures of this venture.
    Val, you're in my July newsletter!
  6. MnSue

    MnSue SGF, Supreme Grumble Framer


    I doubt that I'm alone in wondering how the backlog is progressing! Are you getting caught up? Still need people???

    Glad you are getting "back on your feet!" Take care...
  7. AnneL

    AnneL SPFG, Supreme Picture Framing God

    Can't wait to hear how things go once Amy gets there. Hopefully she got to the airport ok with the number of roads we have closed due to flooding in Wisconsin. Safe trip Amy!
  8. Val

    Val PFG, Picture Framing God

    Not caught up, but less backlogged! New work is coming in, that's great, so we're working on new orders as well as old ones, so the new ones don't become old ones! (Make sense)

    Amy will be here in the morning, and then next week, Pollyann is coming in. I think Candy is working on trying to make it out, too, not sure who else. If anyone else wants to come out, there will still be plenty to do! I'm sure we can work things out.

    I have some great work-in-progress art bins and work tables given to me by a former framer friend, clogging up his home workshop, that he would love to get out of there, and that will require some more moving around and removing old tables, etc. in here, as well as more framing to do.

    Plus.....I'm loving the company and learning all about other framers do things.

    I believe lodging is still being covered, as well as meals, so air miles will need to be found. I'm not sure who's been working with that, but I will find out.

    I will find some time to post more pictures, but (I'm learning this!!) working is hounding me, so I must attend. Evenings will be a good time for me to catch up on that stuff. I'm trying to learn to work smarter, rather than harder.

    You folks are truly an inspiration to humanity and a Godsend to this "Little Framer That Could". Word of your "rescue mission", and the cards and phone calls and well-wishes from all over the world, is helping many people regain faith in their fellow human beings. No-one watches that video that stays dry-eyed!

    Bless you, everyone!
  9. AnneL

    AnneL SPFG, Supreme Picture Framing God

    Amy must be doing a good job of keeping Val on track and off the Grumble today. I think she needs to visit me next and do the same. And bring the bat-WHAAAP!
  10. Kirstie

    Kirstie PFG, Picture Framing God

    To the Top

    We can't get too busy and forget what Amy is doing for Val right now, and how she has spearheaded so much of this effort. Way to go, both of you!
  11. evartpat

    evartpat PFG, Picture Framing God

    Not a peep on what's going on...must have Val's nose to the grindstone!:D
  12. imaluma

    imaluma SGF, Supreme Grumble Framer

  13. Paul N

    Paul N In Corner

    What the....?? I thought you were in Carson City!! LOL!!!
    Who is with val now???
  14. Val

    Val PFG, Picture Framing God

    OKAY! It's been a long and busy week for Amy and me. " Taste of Downtown" was Saturday, the town-wide open house, so we were extra-busy getting ready for that. We've gotten a lot of framing done this week, but still more coming in the door, so "catching up" will probably never happen, but at least we're getting the backlogs done, along with the new ones so they don't become backlogs.

    We both took the day off yesterday (Sunday), Amy went to Reno to connect with some folks who have a booth at the Reno Rodeo (Idaho Dave, "Phil and Skeeter" said to tell you hi!), and I spent the day in my p.j.'s!

    More framing accomplished today, and tomorrow, Amy heads home.

    Sorry for the lack of update, but that baseball bat of hers is wicked (WHAP!) and by the time I get home, don't have much energy to post! We had a nice dinner this evening, and both ready for a night's sleep, a little more framing before she leaves tomorrow, and I'm sure, another tearful good-bye.

    The shop is looking Mah-velous! Doing my best to keep up with the Scrap Monster, with keeping worklists current and a daily plan of action, and I believe it wouldn't be so difficult now for someone to come in and make sense of things, if I weren't there.

    The "to-do list" is shrinking in one way, but getting longer in another. A bookkeeper on board now, and what a relief! Possibly a framer coming on board soon (I'm sworn to secrecy for the time being, lest I jinx it)

    I will post pictures of Pinky, the Giant Pink Flamingo that coincidentally arrived the same day as Amy, and who will become a permenant resident, ready to be the Frame Shop Greeter (Pinky, not Amy, she's needed back at Hickory Hollow in Wisconsin).

    Many, many musings" happening here, and I will catch up when I have some time to breathe this week. Next member of The Cavelry -PollyAnn- arrives a week from tomorrow, then DLB, then Candy.

    We're having a ball, and the most interesting part is that even the old-timers are learning stuff from each other! You shoulda been here with Baer and Rob arguing about how this-or-that should be done...hilarious! And both had very valid points and ideas and methods! Frame Camp.....I wish everyone could have this amazing experience, and maybe they can....some serious thinking/planning happening in this industry, I believe. More about framers helping framers. What a group, and once again, I'm soooo proud to be a member of it!
  15. EllenAtHowards

    EllenAtHowards PFG, Picture Framing God

    Well, thank goodness, at last an update! Having been one of the lucky ones, I have an extra interest in the happenings at Heart and Home.

    Glad to hear you are working your way through that backlog, and keeping up, at least to some extent.

    Have my fingers crossed that you can install some permanent help soon. That will make a huge difference.
  16. Amy McCray

    Amy McCray SGF, Supreme Grumble Framer

    Oh LOOK! A Shiny Bird!!

    Ok, I was told that everyone who goes out to Val's must post a picture. Well here it is, but I claim no ownership or knowledge of who the secret pink feathered bird brain might be. I'm pretty sure Val was too overwhelmed (translation: embarassed) to post these.

    The setting: One: shop owner who looooooooooves big pink birds. Two: Taste of Downtown evening with everyone walking by but not coming in sooooooo: gotta do something! Especially after the new faux wall in the shop was applied that morning and looked sorta like . . . er . . .well . . . fwamingo whommit! (It did get better though). Three: The band next door was playing reallllllly good tunes. Four: Dancing with the old farts walking by was just too much to pass up.

    Ooh ooh, the only clue you get is the horses.

    Attached Files:

  17. Paul N

    Paul N In Corner

    Um, that appendage form the belly, looks like something Val demonstrated at the Chinese dinner!!

    (The Hovis Horny Creature....where is that picture of her demonstrating that monstrosity???:p)

    PS: Great pictures Amy, Thanks !!
  18. Baer Charlton

    Baer Charlton SPFG, Supreme Picture Framing God

    Of course, if it was Doug Gremel's new employee in the suit, it would be an "Flame-ingo".

    And that would be a very fowl tragedy.
  19. Val

    Val PFG, Picture Framing God

    I'm just now able to respond...bad, bad air and unable to breathe and think properly...OBVIOUSLY!

    This pink bird..."Flaming Flamingo"was the hit of the Taste of Downtown, and is now a very famous Pink Flamingo in Downtown Carson City ! Many folks took pictures with her/him...more to come. BOCK!!BAKK!
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