I had one of those customers. Felt I should have stayed and kept my appointment with her instead of rushing to Illinois to be with my family when my mom as admitted to ICU. I fired her too. Avoided her for years in the grocery store. Last Christmas, she darkened our door again. Luckily I wasn't there and Gary gave her a very inflated quote. She left with her junk. And like Val's customer, it was always junk she brought in. The stuff wouldn't even sell at a rummage sale!