LJ: "We are currently helping other customers at this time." (Doesn't currently mean 'at this time'?) ROMA: "When you combine great people, a leading brand and an insanely great culture, magical things happen!" (The vision speak is tolerable, but when it's interrupted every thirty seconds by a loud apology for the delay, those along with the background music have me feeling like Bill Murray in Groundhogs Day in short order. After five minutes of the barrage, I had to hand the phone to our helper to hold the line before I dropped the phone in the bathtub). PFM: First we got an e-mail warning our subscription was due to expire. Now, we get an e-mail that it's expiring this month and will be kaput. Called Hubby to ask if he'd gotten my forward of the first one. Yes, and the check cleared in mid-March. Called the online number and got a message saying to push '3' for PFM, pushed it, and nothing happened. Then, it said, 'Goodbye!' and hung up. Tried hitting 'redial' on our phone, but it didn't work, so had to search. Called back and pushed '3' as fast as I could, which got me to the PFM line. That said 'if you're calling about your subscription, hang up and dial xxxxxx number'. Hung up and dialed that. Got a lovely lady who said that our resubscription is good. I asked why, then, the warning e-mail, and she said those are automatically generated, and that system doesn't know if we've responded. (Let it here be noted that, as good as PFM is, such suffering is a small price to pay for a great read.) I would write something funny, but I have currently have some insanely great framing to do. At this time.