I had a customer come in a week ago. Placed an order and promised more work later on. (I hate when they do that.) Here is what he picked out: Image Size: 26" x 19.75" Frame Size: 34.5" x 28.25" Frame: Either Culver 3340 or International 485-50 (It's a 2.875" silver ripply frame.) Crescent 9554 Pharoah Crescent 9556 Tempest Museum Glass Acid-Free Foam Core Drymount Fitting Charge He placed the order, was thrilled with his choices. Then Tuesday he came in wanting a breakdown of the order. I told him that I don't normally do that, but that the parts for his piece were already ordered. I wrote down really basic info for him, leaving it pretty ambiguous. Two days later he came back and wanted to cancel his order. He had driving an hour away to another frame shop, and supposedly got another quote. (I have no clue how, since they didn't have the sizes!) This other frame shop offered to give him the Museum glass at cost, he claimed, and the total this shop gave him was about a quarter of what I had charged him. I'm thinking this was more a case of buyer's remorse than anything. I looked a tthe "quote" the other shop gave him, and there was no sizes, no breakdown of pricing or materials. Huh... just like my policy he had a problem with... He stood there and yelled and threatened me, so I finally gave in and gave him a refund. I'm super glad I hadn't order the Museum glass! So, now I'm wondering how this other shop, assuming they maybe were able to guess on the size at least close, could have come in so #### cheap on something that I couldn't even get the materials for the prie they quoted.