Hi, this is the first time I have put anything on the grumble. My brother and I read it often. My question is how do you handle a return. We had a customer come back after a year of living with a frame and say she is not happy with it. She wants to reframe it and asked if we could work something out with her on the new frame. I simply said we could work something out, what we would do I didn't say. Last year was the first time she was in and she had about 4 family photos framed. She used the same frame on 2 of them and no longer likes it on one of the photos. What do you do?