Anyone who can spend even an hour per day, reading and posting here, should NEVER allow a prospective customer to get away even if you have to match a price. Right now you are making zip, zilch, nada. You have too much free time and not enough customers. Otherwise, you wouldn't be here. While Paul Walters gave a detailed analysis that considered many variables, I'll simplify it by stating that if your butt is on the Grumble, you're only cost to make that sale is materials. Your other expenses remain as they were. IT IS NOT A LOSS LEADER, YOU ARE NOT LOSING MONEY. It is additional profit that will go in your checkbook. You're working for a slightly lower hourly wage than you would like, but it's still paying better than being here.