This is something I have been thinking about for some time now. It should probably be on the Employee Mistakes topic. We seem to mostly focus on workroom mistakes but that isn't where all mistakes happen. Mistakes happen everywhere in a business, beginning with business practices and ending with thanking the customer for their business. Every aspect of the business requires training. Framing practices and techniques change and new training is required. Business laws change so, that requires training. Like it or not, if you are a business owner and you work in the business, regardless of whether or not you make a salary, you are an employee of that business and you need training too. So, with that in mind, we are all employees. If pricing doesn't cover everything you do, and you have to guesstimate on a price, that is a mistake, but it isn't a mistake on the part of the seller, it is a mistake on the part of the person responsible for pricing. One huge mistake is orders not getting done because they weren't labeled, they weren't written up, or they were written up but instructions were either not there or they were vague. Audrey knows about that! Running the business in an orderly, precise and organized manner is vital. If it doesn't happen, it is an owner mistake. One of the brightest ideas I have ever heard came from (I think) either Rob Markoff of Jay Goltz. The idea was that all sales staff should be CPF's. That speaks volumes. Everything starts with sales. If it isn't recoginzed at the sales desk, it doesn't get charged for, if it doesn't get charged for it doesn't get done, or if it does get done, you can't go back and change the price so there is a profit loss. Someone can be trained to do a specific job in the workroom, but in order to sell, you need to know it all. You don't have to know how to physically do the technique, but you have to know that it needs to be done. Anyone have anything to add? I have to go to work now. Hope to see something else here tonight.