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Staff Training


<span style="color: red"><b><i>Charter Member</i><
This is something I have been thinking about for some time now. It should probably be on the Employee Mistakes topic. We seem to mostly focus on workroom mistakes but that isn't where all mistakes happen. Mistakes happen everywhere in a business, beginning with business practices and ending with thanking the customer for their business. Every aspect of the business requires training. Framing practices and techniques change and new training is required. Business laws change so, that requires training. Like it or not, if you are a business owner and you work in the business, regardless of whether or not you make a salary, you are an employee of that business and you need training too. So, with that in mind, we are all employees.

If pricing doesn't cover everything you do, and you have to guesstimate on a price, that is a mistake, but it isn't a mistake on the part of the seller, it is a mistake on the part of the person responsible for pricing. One huge mistake is orders not getting done because they weren't labeled, they weren't written up, or they were written up but instructions were either not there or they were vague. Audrey knows about that! Running the business in an orderly, precise and organized manner is vital. If it doesn't happen, it is an owner mistake.

One of the brightest ideas I have ever heard came from (I think) either Rob Markoff of Jay Goltz. The idea was that all sales staff should be CPF's. That speaks volumes. Everything starts with sales. If it isn't recoginzed at the sales desk, it doesn't get charged for, if it doesn't get charged for it doesn't get done, or if it does get done, you can't go back and change the price so there is a profit loss.

Someone can be trained to do a specific job in the workroom, but in order to sell, you need to know it all. You don't have to know how to physically do the technique, but you have to know that it needs to be done.

Anyone have anything to add? I have to go to work now. Hope to see something else here tonight.
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B. Newman

SGF, Supreme Grumble Framer
Good thoughts Jo. For most of my career I have been a one person shop. And while I have a very good memory, I have been diligent in writing tickets that could be understood years later. But even at that, they were in my own "language."

Now since I am involved with what I call "tag-team" framing, it is much more difficult. The lady I have hired part-time for my framing side does pretty well, if I tell her exactally what to do. But since most of our communication is by notes, I have to be very specific in what to do. And I can't use my own "language".

For instance I left a note that said "check mtls in stock for frames and cut any mats needed." I knew that meant check materials - matboard, glass, foamcore, etc. She didn't know what I meant.

I've often wished Paul Frederick worked for me. No, not him personally, but someone who would look around for how things are done. We've all heard the stories of how his boss was so secretive in how things were done that Mr. Frederick would study where jars and bottles of materials were placed to see what had been moved!

Oh to have someone with that much initative!



SGF, Supreme Grumble Framer
At our frame shop our owner, of course can do everything, but does owner stuff and woodworking, mostly. She is a finish carpenter.

Jana and I look at the schedule and do everything from start to finish on our own. I am so thankful that we were trained to see the "whole picture". I also check out the cash register drawer and get to see the whole picture on finances, so if Marie is gone, the business carries on.

My strong point is needlework and wierdo mats. Jana's is fillets and oriental stuff. So we each lean toward our thing.

Our third person, does not see the whole picture, no matter what the retraining and therefore does simple, less demanding things. She also reminds Jana and me if we skip something on the schedule. lol

I think seeing the whole picture is very important. It changes the whole perspective of things. It allows us to be creative, but within the bounds of good framing. We have much freedom, if the customer likes it.

I would die of boredom if one person cut mats, one person did backs, one person shadow boxes, etc. I also cannot for the life of me see how a picture would come out as a whole. It would be a bunch of parts. Oh, well. I guess frame shops that work that way have it worked out.

I am just grateful for my training.


SGF, Supreme Grumble Framer
I agree with Purp. I am glad when I can design and work on something from start to finish. There is a completeness and pride in that. For me, it's an efficient way to work, too.
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