I bought a book. At the more or less (10 miles from home) local store. Unfortunately, when coming home and 11 year old son wanted to read it, the first pages were missing. Misprint. I worked in a bookstore and know that these things happen and as a bookstore, you can just tell the publisher, they send either a new one or give you a credit at no cost to the bookstore. It was the last one in the local store and of course they would be more than happy to order a new one but it would take a few days. The 11 year old was looking forward to reading it while still having vacation this week. No problem, I had to go to the mall and there is a BN right there so I wanted to exchange the misprint there. Of course they didn't want to, because the book was not bought there. See above, it doesn't matter as they would not lose any money on this. I also had a stack of 8 other books I was planning to buy right there. They refused the exchange, which would not have cost them anything and I didn't buy the other books. I asked them to give me one good reason to buy from them ever again. Books are more expensive, there is no customer service and selection is not as great either. So give me one good reason to not buy online. They shrugged. Guess they don't care to keep customers happy. Stupid. We as a family still buy a lot of printed books. Just not there anymore….