I can't help but feeling the piling on. Guess I will just not say much more. Amazon does make my life easier, let's leave it at that then. I won't be the only consumer who thinks the same. Why do I choose Amazon over brick and mortar? Price, quick delivery, right to my door so convenient and excellent exceptional customer service (in no particular order) BN has always accepted exchanges without a receipt. If I had not been honest, I would have just been able to swap the book, no questions asked. The customer service clerk did not even want to listen to what I had to say, or work with me to find some solution. I don't know how many times I need to say this, but I did work in a bookstore.