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Things Customers love to say......

Discussion in 'The Grumble' started by GUMBY GCF, Dec 14, 2008.


    GUMBY GCF SGF, Supreme Grumble Framer

    "I know nothing about Framing have never done it.."

    After they have turned down your three best picks, they ask you again

    "What do you think would look good?"

    Then they start pulling stuff off the wall and picking mattes.

    In Like 15min. in your store they became experts.

    "Why does it take so long to train a good front counter designer? When we can train a never framed anything before cutomer in 15 min..????"

    Next thing that cracks me up.
    " I have been everywhere and nobody carries what you do."
    "Everyone else is out of this glad you had it, Hope you stay around"

    Okay they paid me a compliment, right?
    Like this is the last place they wanted to come to buy it....
    I know that is not what they probably meant ....
    But makes you wonder after 33 years ( same location) how you become the GO TO store.
    Where does our marketing fall short?

    Had a few minutes just thought I would throw this out.......

    Merry Christmas & Happy Holidays to alllllllllllllllllllllllllllll~

    Think it is bad now wait untill Jan. thru Aug. '09
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  2. rhop

    rhop SGF, Supreme Grumble Framer

    What about: "You just open this shop here?" My answer. "Yes I did. Fifteen years ago".

  3. PaulSF

    PaulSF PFG, Picture Framing God

    My favorite is "I want to put this up in the vacation home we just built in Tahoe, but I want to spend as little as possible."
  4. framah

    framah PFG, Picture Framing God

    I just got this frame at Walmart and could you cut a mat to fit it?

    Of course, the frame is 11x14 and the image is 5x13.25.

    GUMBY GCF SGF, Supreme Grumble Framer

    Laughing out loud....
  6. rhop

    rhop SGF, Supreme Grumble Framer

    Do you have a 10 1/2 " by 31 3/4" frame in stock. :icon21:
  7. imaluma

    imaluma SGF, Supreme Grumble Framer

    "I just need a frame..." (in reference to their family photo collage mounted to construction paper with loops of scotch tape, and half of the images are mounted right to the edge of the paper which is a shade of red usually only appropriate for about five weeks of the year during a certain holiday season)

    "I need this jersey done as cheaply as possible, It's going in my kid's room"

    "I don't want to spend more than fifty bucks... No, that metal frame looks cheap"

    "I was thinking of a bright green mat to match the trees in the picture."

    "I bet you have never seen one of these before...." (I bet I have seen ten!)

    "It's a surprise, so when you call to say it's ready say you are calling from (insert fictional business name) and my (insert product linked to fictional business name) is ready."

    "Thanks so much. Can I pick it up on my way home from work?" (usually asked by customer dropping off during lunch break)
  8. RoboFramer

    RoboFramer PFG, Picture Framing God

    Shall I leave the photo (etc) with you?

    Can you recommend a cheaper framer?

    When will you be having a sale, how much will this picture be in the sale and can I pay the sale price now because I may not be around when you have a sale!

    May I have a look at that picture in the window!

    (My Favourite - and I kid you not - from just last week and I'm still smarming and simpering)

    "I wish all men were as nice as you"

    Strange sort of guy! - Ha, no, it was a lady honest. All I'd done was cut two triple mounts, same day, to replace ones from frames she already had.

    When she collected she said she'd broken the glass in one and did I know anyone that could cut glass!

    Duh - the stops were still set and I did it there and then - AND THEN - after saying what she said, she insisted I add £20 to the bill!
  9. prospero

    prospero SPFG, Supreme Picture Framing God

    I like the ones who ask - "Have you got a frame to fit this picture?"
  10. DVieau2

    DVieau2 PFG, Picture Framing God

    We're a photo and frame shop.

    Customer will stand in front of 1500 frame samples and ask...
    "Do you do custom framing?"

  11. Bill Henry-

    Bill Henry- SPFG, Supreme Picture Framing God

    “Ohhhh, picking out mats is sooooo hard!”, they whine.

    “Ah, well, it’s not as bad as going to the dentist”, says I.

    “Suck it up, lady”, I would like to say.
  12. prospero

    prospero SPFG, Supreme Picture Framing God

    That just reminded me of a really baaad joke.:)

    Thanx Bill.:beer:

    More than once I have have been showing mat chrevrons to folks and they have asked, "Have you got the same color but not so wide?".

    That wasn't the joke btw.
  13. blackiris

    blackiris SPFG, Supreme Picture Framing God

    How about ..........."WOW! That just makes the Art POP!!!!!!" :faintthud:
    Its sooo hard not to say........."Did it make a sound? I didn't hear anything??" :shrug: :p

    OH and I love the LOL (little old ladies) "I want a really skinny frame......like this one......in gold......" Pointing to a fillet!!!! :nuts:

    And my favortie........."You really cut frames here and put them together yourself?"

    I keep telling myself................." Try not to be a smarta$s, try not to be a smarta$s" Sometimes it works!;)
  14. nikfrz

    nikfrz SGF, Supreme Grumble Framer

    I had a man come in Thurs asking for a shadowbox price for this big x this big (using his hands). He wanted to display his wife's golf memorabilia. Wanted to put a glove, couple balls and pictures in it. Didnt have anything with him, and didnt know how many pictures he wanted to display, I can only tell you the conversation went down hill from there. He had to have it by Xmas and wouldnt be able to get back to me until the middle of this week with everything. I suggested that he buy a gift certificate, and let his wife come with him after Xmas and frame it the way she wants. He was gun ho! until he asked me if $50 would cover it.
  15. couture's gallery

    couture's gallery PFG, Picture Framing God

    how about the ones who ask...How much does a frare cost?.....makes me want to send them to an auto dealer and ask...how much does a car cost?
  16. Baer Charlton

    Baer Charlton SPFG, Supreme Picture Framing God

    !!! The broth through the nose isn't so bad actually.... it's the little chunks of carrot that get hung up.

    Thanks John. :kaffeetrinker_2:
  17. Luddite

    Luddite PFG, Picture Framing God

    And from the realm of the Sci fi/Fantasy genre: "Don`t you ever make anything that looks like somethin?" Rough translation,I think: " Hey,dontcha ever make landscapes,and cows`n such...like that nice Kinkaide fella?"Ah, Ain`t nuthin more fun than watching an elderly,scared confused relative that was "brought along" at a big Con(costumes would give em a heart attack alone.)!! L.:nuts:
  18. evartpat

    evartpat PFG, Picture Framing God

    Along the same lines..........

    "That's different"


    "That's.......<significant pause>..... i n t e r e s t i n g"........


    BILL WARD SGF, Supreme Grumble Framer

    "Everyone else is out of this glad you had it"

    is that an open invatation to double you $$$ or what? and just like in the old joke--when they say the shop don the street was ONLY chargeing $NN.NN, you reply(looking them straight in the eye)..."if I was out of it , I'd only charge $NN.NN too!!!!!!!!!!!!!!!!!!!!!!

    are these all 'different' cuatomers or are they the same 10-20 that just happen to run around the country PO'ing us framers??????
    Last edited: Dec 15, 2008
  20. Framecrazy

    Framecrazy CGF, Certified Grumble Framer

    I got this one:

    "It doesn't matter what is looks like, it's a gift."
  21. Framar

    Framar SPFG, Supreme Picture Framing God

    "How soon can you have it?"

    "I can have it by the first of the week - I'll give you a call."



    "Hi - this is Mar at the frame shop - your picture is all framed and ready to be picked up."

    "Oh, I'll try to get in sometime by the end of next week."
  22. prospero

    prospero SPFG, Supreme Picture Framing God

    I did a little photo for a lady once. She wanted a title on the mat, so I used rub-down letters. She bought it back later as the letters had rubbed off on the glass. (It was in a clipframe). Ok, says I. I'll fix it. I didn't want to use the same letters again, so I said I would try to think of another method. Ok, she says. I'll leave it with you..... Time went by. Couldn't think of a way to do the title so it got put on the back burner. Few months ago she comes in with something else to frame. "Have you still got that photo of ny daugther?", she asks. "Yes, but I can't think still of a way to do the letters". "Oh don't worry. Just reframe it however you like". I wish she had said that when she first brought it back. That was 1990:icon21:

    The little girl in the photo is now a big girl. I haven't seen the lady for ages. And I still haven't reframed the photo. :eek:
  23. framah

    framah PFG, Picture Framing God

    One of my favorite ones is when they come in and want to buy vacuum cleaner bags as the buy next door to me sells them. They are standing right in front of the wall filled with frames corners and with art on the walls and not a single vacuum cleaner in sight and are asking me for VC bags!!
    I give them a minute to let it all sink in and even then sometimes, i have to tell them to go next door. :faintthud::nuts::nuts:
  24. Framecrazy

    Framecrazy CGF, Certified Grumble Framer

    You should start taking a comission.
  25. Frame Maker SA

    Frame Maker SA CGF, Certified Grumble Framer

    A customer is looking through some posters, she comes to a Picasso poster and asked..."Is this a print or an original"

    "why can't I use this (fillet) for my frame"
  26. couture's gallery

    couture's gallery PFG, Picture Framing God

    had a corp acct guy bring in 2 maps of the mall he manages to be dry mounted and laminated for a big deal meeting...need it in 4 hours...that was a week ago..it's still sitting here ready to be picked up.
  27. PaulSF

    PaulSF PFG, Picture Framing God

    Framah, I get that ALL the time too. I'm next to a window blinds place, and apparently people who shop for window blinds are too dimwitted to read addresses or notice their environment. I even had one lady who got 2/3 of the way to the back of my shop and spent several minutes complaining about how her blinds had been installed, and finally I interrupted and mentioned that the blinds store was next to us, and we sold frames. She asked why I didn't say anything sooner, and I responded, "you were on a roll!"
  28. dougj

    dougj SGF, Supreme Grumble Framer

    I would be tempted to frame a couple of vac bags.
  29. meena

    meena True Grumbler

    I show customer a few options and she says "which one would you do?" I say "I like this one, if I was framing it for myself I would go with this" she says quite bluntly "I don't like it. What else you got?" in her very thick New York accent.

    I show her something else "I don't like it, it won't go in the room." I try to match the room since this is important to her. "I don't like it, what would you do, I like you and your taste, that's why I come here, what would you do?"

    She likes my taste? We went over this many times. Never had a customer as difficult as this one, I'll spare you the many details. In the future I find out she's going to a framer friend up the road. Wooohooo! She tells him she used to come to us but we were "ripping her off". He ends up telling her she is rude (because she is) and not to come back into his store.

    She comes back to me, more of the same problems with her, I finally tell her I can't do her framing for her anymore. Her comment to me was "I neva liked you anyway."

    Haven't seen her since but she did call asking questions.
  30. HB

    HB SGF, Supreme Grumble Framer

    to which I respond - anyone handy in the family?
  31. prospero

    prospero SPFG, Supreme Picture Framing God

    Recently, a lady came in with a very nice drawing, c.1870. Got all the frame sorted out and I suggest as it's a delicate thing and not very big, it would benefit from Museum glass. Quoted her about £30 extra. She liked the idea. But she had her husband with her, who I could tell was getting a bit bored and only half paying attention...... I show them the glass samples and do my usual act of holding them up in various positions to see the effect. Then hubby chimes in with, "That's very good, but can't they make the glass in this country? Why do you have to get it from New Zealand?"

    I have a wall covered with molding chrevrons. But as I usually hand-finish frames I can't possibly display every concievable option. I explain to people that they can have whatever finish they like, as long as they tell me what it is. I show them an example of a profile just to see if they like the basic shape. "Have you got it is a lighter shade?", they say. I reply that I haven't got it in any shade. The finish is done after the frame is put together. It doesn't sink in..... I'll show them another shape. "Oh I don't like that. It looks too dark". To which I say, "Ignore the finish. Look at the shape." And so on......:nuts: I usually end up saying "Let me do it my way and you can complain later". So far I have only had one come back and that was two years after they collected it. I suspect the customer had just redecorated the room. I didn't take long to alter the finish so everybody was happy.:D

    Beware the people who bring a friend in with them for a second opinion. You just get the job sorted and the 'friend' can't resist sticking their oar in.:icon11:
  32. shayla

    shayla WOW Framer

    LOL, Peter! I've had the same kind of thing happen.

    And your last comment is right on. No offense to the female gender, as I happen to be one myself, but the worst thing is to have five women walk in and try to choose framing for an office. You might as well just walk out and lay down in the busy street outside your shop. What happens next is more merciful than what you would endure for the next twenty minutes inside it.

    Over the years, I've managed to keep this situation from occuring when at all possible. My best solution seems to be coming up with a few good mat designs, six or eight frame samples and taking them to the place of work. That way, there are still enough options for them to feel like they pondered something, but they're not paralyzed by the thrill of running to the wall and pulling down fifty zillion to hem and haw over.
  33. Bill Henry-

    Bill Henry- SPFG, Supreme Picture Framing God

    Yeah, and their friend fancies herself an expert interior decorator because she picked out her own wallpaper three years ago and watches Trading Spaces on TV.

    Your name is Peter? No fooling?
  34. Ylva

    Ylva SPFG, Supreme Picture Framing God

    Or the lady that walks in and tells you that 'us women' should look out for each other, stick together. After which you are yelled at, insulted and nothing you do is right and nothing you will ever do will please her.
    Yeah, happened once or twice so far.
  35. hangupsgallery

    hangupsgallery MGF, Master Grumble Framer

    Customers call..... "Hello, Hangups....." So they do!
  36. Baer Charlton

    Baer Charlton SPFG, Supreme Picture Framing God

    Shayla, it wasn't five, only three and that was enough. About 10 minutes and 70 corners later I held up my finger and asked "excuse me for about one minute?" and walked out the door. Walked out to the busy street and without so much as looking in either direction . . . walked across the street with traffic coming to a rushed stop. Just before reaching the other curb, I turned around and returned to the shop..... still only looking straight ahead. ( I do have amazing 240 peripheral vision.)
    When I got behind the counter in front of three silent women with their mouths open..... I started putting away corner samples.
    "What was that all about?" Our very regular customer asked.
    "Just proving that its a whole lot easier to control 50 tons of steel then you three." I dead panned.
    By this time almost all of the samples were back on the wall.
    The older secretary wisely asked "What would you do with this?"
    I was now down to only two samples left on the table. Quietly I pulled some fabric corners and fillets and placed then at the respective corners.
    "If its going on the front wall, do this. If it's on the wall over the sofa, do that." Pointing out which. "Now you can go to lunch next door, decide among yourselves which wall, and then we'll get it done."

    The had a very similar picture and so took both.

    Some days, you just have to herd cats; other days you're just pushing string.

    #1 customers word to hate? "Just".
  37. Artifacts Gal

    Artifacts Gal CGF, Certified Grumble Framer


    A lady bought three frames off my readymade empty frame rack on Saturday, brought them to the counter and asked if she should go to Michaels to get the glass and backing for them.
    Needless to say I set them up for her to give her daughter for Christmas....

    GUMBY GCF SGF, Supreme Grumble Framer

    so funny
  39. Ylva

    Ylva SPFG, Supreme Picture Framing God

    Just today;
    Customer comes in right before closing time with a few objects and wants a shadow box. We design, agree on price, then asks if she can pick it up tomorrow......
  40. Pangolin

    Pangolin SGF, Supreme Grumble Framer

    Three women come in, near the end of the day. It started with just a woman and her mother, then her sister follows. Woman has 10 pieces she wants to frame. She's picking out the biggest most expensive frames I have.
    She and her mother are debating over each and every little detail which is fine, but it was going like this: "that frame is too wide, try this one" (same width - exactly) "that mat color needs to be a more off-white" (I pick one out that looks the same to me, and they like it), this one needs a mat that is mor of a green-green, you know?" (I have 50 green mats and NOTONE is a "green-green"???) This went on for two hours!
    Meanwhile the sister is talking to me because she's been dragged along and could care less what her sister's pictures look like. I'm chatting with her, she's actually funny, and trying my hardest to get the woman and her mother to make a decision on ANYTHING.
    The woman with the framing FINALLY makes some decisions, I price everything out,and she whips out a coupon. Fine. I add everything up, with the discount, and she says she wants to look around and think about it. Fine. In the meantime the sister runs out to the car, brings in a picture, loves the first two mats I pick out, loves the first frame I pull off the wall. She's thrilled. She places the order and pays. The sister, who had the origianl framing job says "well, I still need to think about it, I'll be back in a couple days."

    The sister came back a week later to pick up her little photo, she was really happy with the way it came out. I never did see the origianl woman with those 10 pieces again. At least the sister's order made me feel like I didn't completely lose out on those 2 hours, but if I ever do see that sister again she's getting a hefty PITA charge!

    Please, don't drag along color-blind husbands, mothers, or sisters who hate the way you decorated your place!
  41. imaluma

    imaluma SGF, Supreme Grumble Framer

  42. shayla

    shayla WOW Framer

    What Sarah said. Pangolin, it sounds like you handled that with as much grace as a person could.

    Baer, I don't know why, but for some reason you witty story brings to mind the foul mouthed parrot that the new owner puts in the freezer for a minute out of sheer frustration. Takes the bird out and it's suddenly as proper as can be. The owner's amazed at the change. Next day, as he walks past, the bird hesitantly asks, "Would you mind telling me what that turkey did?" :p

    Yes, Bill. His name really is Peter. Not my favorite one, as that would be the Apostle, but he's a close second.
  43. FramerDave

    FramerDave PFG, Picture Framing God

    Said by a customer framing a family photo for her in-laws: "They won't be around much longer. No sense in spending much money."

    Back in the days of paper mats, customer doesn't have artwork, a size, nothing. Pulls out a mat sample, shows it to me and tells me: "I'd like this color, but cheaper."
  44. Luddite

    Luddite PFG, Picture Framing God

    Some assertive "nastiness"(me) from the other side of the counter....My friend had 150 photo Christmas cards made at Staples last year.When she recieved them the margins were wwwwaaayyy off,bout an eighth of an inch off center to one side! As she was busy(and too low key to bee-otch about it ) I took them back in for her.I noted that ALL the store examples were off in the same way.Upon inquiring if they could perhaps move the graphic over a bit on the computer before hitting print,I was told that "There was nothing they could do,the software was that way."An employee told me they could hand trim them for free,and handed them to a gentleman who works the later shift.He squirmed,and complained,and tried to get out of it......Then he said.."this is going to be a lot of WORK!" (I`d had enough by then)....I CALMLY replied"Well,I guess you`d better get started then,Call me when you are finished." and left!BTW....All the cards at the store still look like that! And she does the card herself at Sam`s club now......................And I still go to Staples,just not the print counter,much. L.
  45. FramerDave

    FramerDave PFG, Picture Framing God

    Not to threadjack, but I had very good results with Shutterfly. Good product, fast turnaround.
  46. prospero

    prospero SPFG, Supreme Picture Framing God

    I bet there is a printers forum somewhere and they are all having a good grumble at that little incident.:party:
  47. j Paul

    j Paul PFG, Picture Framing God

    Had an older man in this past week with a piece of needleart that his deceased mother had done. It had been in a drawer for years and so he thought he should have it framed.

    When I gave him the price, he said, in all seriousness, "there's one thing you ought to know, I didn't really like my mother, so I guess it can go back in the drawer."
  48. j Paul

    j Paul PFG, Picture Framing God

    And then there are the ones that don't say a thing.

    Just had a lady come in talking on her phone and wander around the store for a good 5mins. I couldn't even get her attention to at least wave a greeting and then she leaves. ARG! :shrug:
  49. prospero

    prospero SPFG, Supreme Picture Framing God

    Even worse are the ones that go into a corner and whisper to each other. Didn't their parents tell them it was rude?
  50. PaulSF

    PaulSF PFG, Picture Framing God

    Oh, I get the ones that insult me to my face in Chinese or Russian, thinking I don't understand exactly what they are saying about me and my barbarian refusal to haggle over the price.
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