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Three Times Was No Charm

Discussion in 'Software, Computers, CMC's Techie Stuff' started by shayla, Jun 17, 2019.

  1. shayla

    shayla WOW Framer

    Ran a credit card yesterday for around $700.00. Customer not here, so just running the number, and the first time I tried, it said, 'NO MATCH'. I exited and tried again, with the same result. Finally tried a different zip code, and it worked. Printed a slip for the exact amount, and I thought all was good.

    This morning, the statement settlement showed over $2100.00, so call the number on the card terminal. Turns out that all three attempts went through. They referred me to our bank, who said that we had to run the refund ourselves. Did that, then had to call our customer. On top of apologizing, had to warn her that the refund won't apply for 7-10 business days. I said, 'I really hope you weren't planning a big vacation right away', and she said, 'Well, yes. As a matter of fact, we are.' But it's in July, so this should be cleared by then.

    So embarrassing. First time customer, too.

    This happened once last year, too. Doubled the lady's bill, after we exited a seemingly failed transaction attempt. How can we know for sure it's failed or didn't go through, so there are no repeats? Should we sit with it longer and wait to see what happens?
     
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  2. bruce papier

    bruce papier MGF, Master Grumble Framer

    Oh, no es bueno! The terminal should have given you some indication as to whether the transaction went through. Ours would by printing out a stub of some sort.

    The worst boo-boo we had like that was one of the staff added an extra zero to a customer's total. He didn't catch it. The customer didn't catch it. I didn't catch it at the end of the day on the daily settlement. Actually, I caught it about a second and a half after I hit the button to close out the day.

    Doing the refund for the difference wasn't hard. Getting the bank (who was processing our cards at the time) to make an adjustment to our fees was quite a challenge.
     
  3. shayla

    shayla WOW Framer

    In the 1990's, I added a zero to a $77.00 charge. Customer called saying, 'You billed me $770.00!' Embarrassing, but we fixed it. When it used to ask for the last four digits of the card, I'd sometimes make the error of entering those four digits as the sale amount. I was glad when that prompt changed.
     
  4. Larry Peterson

    Larry Peterson PFG, Picture Framing God

    Back in the 60s or 70s, my bank added a few zeros to a check I wrote. For a day or so until the bank corrected it, I was overdrawn a million dollars.
     
  5. artfolio

    artfolio SGF, Supreme Grumble Framer

    My best one was an American Express credit to my account for around $AUD4,000. I knew it wasn't mine so rang Amex straight away and was informed it was all o.k. - nothing to see here so I waited and, sure enough, next day I get a 'phone call from an anxious Amex rep. I had changed my credit card provider and it seems my previous provider had re-allocated my customer number to this Queensland furniture company who were now wondering where their money was. A bit strange that they didn't change the Bank details when they reallocated the number but it never happened again so they must have sorted it out.
     
  6. Dave

    Dave SPFG, Supreme Picture Framing God

    I've told this story before on this forum a few years back...

    About fifteen years ago I had a client ask for vertical hanging files. They needed about 7K worth and I sold them SAFCO vertical files. All was well and they paid with a corporate AMEX card. As soon as the monies hit my account I sent SAFCO payment and paid various other vendors by checks. About a week later I went to the bank and found out I was way overdrawn because AMEX, without notifying me, removed the funds from my account.

    When I contacted AMEX they said I wasn't authorized to sell the filing equipment by my contract with them (?). I had to send them SAFCO ads and a catalog showing that SAFCO is sold through art and drafting supply dealers nationwide. Finally after about three weeks from the initial sale they put the money back in my account.
     
  7. Rick Granick

    Rick Granick SPFG, Supreme Picture Framing God

    Shayla, if that ever happens again, there should be a button you can press on your terminal to get it to print out the day's transactions without depositing them. If you see any duplicates, you could void them before running your deposit.
    :cool: Rick
     
    shayla and Dave like this.
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