Discussion in 'Picture Framing Business Issues' started by Andrew Lenz Jr., Dec 12, 2015.
What a horrible idea.
My framer who suggested the tip jar kindly made one up and put it out without talking to me. I wasn't happy. He got to take it back home.
Wow, this topic has been active for over 5 weeks.
It's past the tipping point! That's what Rick would have said. lol
You know me too well, Mo.
This string may be too long for anyone to read any more, but the topic does bring to mind how many POS systems now give card holders an opportunity to "tip" at different rates or not at all without the discomfort of engaging directly with the counter. I've been trying to find a system that uses this kind of technology as a community engagement model. Imagine at payment, the customer sees a screen that asks if they would like to donate x% to a local charity, and even potentially matched by my business. I've been looking but still haven't found the tech to support this. Yes, the service desk could ask but I'd rather it be seamless to the customer.
I worked for a guy at his frame shop for about 5 months. He had a tip jar, I could not really believe it - but did not dwell on it. He wasted money like crazy. Over-buying expensive moulding (in case of mistake - which of course he did constantly as he refused to mark his V-Nail shot points with a small number ..ie 2, 3 etc and was ALWAYS shooting a VNail through the top of a mitre). He would wrap all of his work completely in bubble wrap. That is ridiculous as heavy brown kraft paper is superior and far cheaper (when done correctly). Blah.blah... more boring stuff edited out. ...and of course he wondered why he was not making enough money and could not pay me more. A tip jar is kinda like having a sad picture of a dog in a cage and hinting for a donation to PETA right at the counter.
How many ways can you say NO... This is simply a bad idea.
Europeans don't quite understand our tipping in the food service industry and how this affects service quality and that most states have two structures or levels of wages. Conversations say that this might disappear in the United States, and it might be time....
Now to take that idea and transfer it to Custom Framing which by it's very nature is a premium home decor product....Sorry - it just doesn't fit at all!
There have been a few times customers have offered to tip me when I've gone above and beyond- it makes me uncomfortable and my usual response is 'Thanks, but I do this for the love of it and get paid very well.' (whether I do or not, it seems the appropriate response). The one or two times a customer insisted, I always put it in the till.
Is having a tip jar on the counter in a Frame Shop kind of like having a tip jar on the mechanics counter at the Rolls Royce or BMW dealer?
You could offer the staff member that brought up the idea a $3.00 per hour wage plus tips. Now see how much support the idea gets.
Separate names with a comma.