echavez123
MGF, Master Grumble Framer
As business increases, so does the complexity of tracking customer orders. Our order are entered in FrameReady POS. I am looking for a better way to process our orders, and am interested in other procedures that work for your shop. Here is a brief outline of how we process orders:
1) Order entered in FrameReady POS. It is printed and signed by the customer. The order is placed in a Job Ticket Holder
2) Job Ticket Holder - is a plastic bag which contains: Work Order, mat corner samples, frame sample, customer items (such as prints or misc items that are framed). Artwork is too large and is put aside and tagged with the name of the customer.
3) Materials Ordered - based on the info on the Work Order, we order moulding, mats, glass, etc.
4) Job Ticket Holder is stored in a bin until materials arrive and we are ready for framing.
5) Framing - the Work Order is pulled from the bin, and the order is made to specification.
6) Job Ticket Holder is emptied: Mat corner samples and frame samples are put back on racks and walls.
7) Customer is notified when the order is ready. Work Order is placed in a "completed" bin at the counter.
8) When customer picks up: Outstanding balance is paid, Invoice is printed. Work Order is updated to a "completed" status.
In an ideal world, this should work just fine. But, needless to say, many things can and do go wrong. As our volume increases, I find this procedure cumbersome. If I listed the things that can and do go wrong, I would have a very long list, so I will skip that for now. Ultimately, the more control we have of customer orders, they more likely we will produce the work in a timely fashion, do the job right, and the customers will be happy and spend lots of money - ha ha!
Now it is your turn - how do you do process your orders? How do you stay organized? What problems do you encounter?
Ernesto
1) Order entered in FrameReady POS. It is printed and signed by the customer. The order is placed in a Job Ticket Holder
2) Job Ticket Holder - is a plastic bag which contains: Work Order, mat corner samples, frame sample, customer items (such as prints or misc items that are framed). Artwork is too large and is put aside and tagged with the name of the customer.
3) Materials Ordered - based on the info on the Work Order, we order moulding, mats, glass, etc.
4) Job Ticket Holder is stored in a bin until materials arrive and we are ready for framing.
5) Framing - the Work Order is pulled from the bin, and the order is made to specification.
6) Job Ticket Holder is emptied: Mat corner samples and frame samples are put back on racks and walls.
7) Customer is notified when the order is ready. Work Order is placed in a "completed" bin at the counter.
8) When customer picks up: Outstanding balance is paid, Invoice is printed. Work Order is updated to a "completed" status.
In an ideal world, this should work just fine. But, needless to say, many things can and do go wrong. As our volume increases, I find this procedure cumbersome. If I listed the things that can and do go wrong, I would have a very long list, so I will skip that for now. Ultimately, the more control we have of customer orders, they more likely we will produce the work in a timely fashion, do the job right, and the customers will be happy and spend lots of money - ha ha!
Now it is your turn - how do you do process your orders? How do you stay organized? What problems do you encounter?
Ernesto