SPFG, Supreme Picture Framing God
... To get an answer to your question, you need to ask Tru Vue.
Suggestions posted here are good fodder for discussion among framers, but if you want to communicate with any supplier, it would be a good idea to do so directly.
Both give the same great advice. If you have a problem call the company. We know what our problems with TV are, they can't read our minds. Call them.Tru Vue was here yesterday and said they don't know of the problems we are having. He asked that every time we find a problem to please call the help line.
These calls are recorded.
If you have a problem, and then document that problem the problem can be addressed. If you have a problem, and don't document that problem then learn to live with it, it's your problem, you own it.
Thanks Jeff and Jim, I agree with you both