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Problem Tru Vue Museum Glass 36 x 48

Jodie Prymke

Grumbler
Is anyone else having problems with the plastic film sticking to the 36 x 48 Museum Glass? The plastic seems to be thicker than it used to be and is leaving wave marks all over the glass rendering it unusable. I have had 2 x batches with the same problem. The 32 x 40 and 40 x 60 however, are fine.
Has the problem been fixed?
Thanks, Jodie
 
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Rick Granick

SPFG, Supreme Picture Framing God
Hi, Jodie. Nice to see you here. Hope all is well with you.

I have not had that kind of issue with Museum Glass. I usually stock just the 32 x 40, but recently used 36 x 48 and had no problem with that either.
Because you are in Australia, your supply may be coming from a different source. Have you checked with your distributor? Maybe they got an odd batch.

:cool: Rick
 

Ylva

SPFG, Supreme Picture Framing God
Not exactly the same problem, but recently I have noticed that the glass is dirtier right out of the box. Maybe the plastic attracts more dust, it being static.
One of the lites, straight out of the box, had a bit of a wave pattern, but after cleaning it was almost gone.
It was just the one lite out of 6, in the 32x40 size
 

RParrish

PFG, Picture Framing God
I have heard several complaints like this.
 

shayla

WOW Framer
I've gotten it. I think maybe we were able to remove it, but can't recall. Will ask helpers to show me if we come across more.
 

wvframer

MGF, Master Grumble Framer
Has anyone talked to a TV rep? It was my understanding that the intent was for MG in all sizes to be perfect out of the box and without requiring cleaning and without the tendency to scratch that the earlier version had. I am betting they would like to hear about it and will make good on any bad product.
 

Joe B

SGF, Supreme Grumble Framer
I have complained about the plastic separator on Museum Glass since they switched from the paper to the plastic. I've been poo pooed by many of the framers here about my complaint so I stopped complaining. I just don't pitch the Museum Glass like I use to because I have found the glass coming to me with scratches already on it because the plastic has slipped down causing the glass to rub against each other and glass to be much dirtier and seems to have some type of film on it from the plastic which makes it harder to clean. I believe in supporting my local vendors but I can't afford to waste my time with a problem product and IMO that plastic has made Museum Glass a problem product. Unfortunately I do sell less Museum Glass than I use to because I have raised my price significantly to cover the cost of the damaged glass and time consuming cleaning. Maybe TruVue will wake up and correct their faulty change by using plastic instead of paper. They would be much better off using a ticker paper separator and it would more than likely be less expensive. Just my opinion.
 

Jodie Prymke

Grumbler
Thanks for your replies. I have had 2 x different batches with the same problem. I tried cleaning but it didn’t remove it. I returned both boxes to my supplier who gave me credits and I’ve since been using the 40 x 60 as a substitute. It’s not ideal - it’s difficult for me to handle and frankly it’s dangerous.
I don’t know who the Tru Vue rep is in the US, but this problem needs to be addressed and fixed by them ASAP.
Thank you 😊
 
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Jodie Prymke

Grumbler
I had a HUGE problem with the paper dividers. The long distance the glass had to travel from the US to Australia was problematic - the scratching on all sizes. The plastic, in my opinion, was a God-send. I haven’t complained in years! But something has changed recently and only with the 36 x 48 size. The plastic feels thicker, almost like two sheets, but it’s not. And it’s sticking to the glass so you have to peel it away. I would say only in the last 6 months or so.
 

Joe B

SGF, Supreme Grumble Framer
I had a HUGE problem with the paper dividers. The long distance the glass had to travel from the US to Australia was problematic - the scratching on all sizes.
And the scratching with thin paper is a problem, I agree, but the plastic I have found in more of a problem because it slides down between the glass if the box is not closed tightly, which many aren't. I believe a thicker paper would be the remedy but we will never know unless they try it. At least with the paper I never had a film that is hard to clean off.
 
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neilframer

PFG, Picture Framing God
I just framed a number of pieces today with Museum glass with the plastic but it was 32" x 40" and no issues.
I've got about 6 pieces to do tomorrow with Museum glass but it's 40" x 60".
Haven't used the 36" x 48" lately but I do have a couple of pieces coming up and I will check it out.

Most of our glass boxes are put in a rack and we cut open the end and slide the glass out.
I never do this with Museum or even AR glass.
I take the whole box out of the rack and open the front and take the glass out of the front of the box without sliding it.
I always wear gloves when handling Museum and AR and I'm sure that many folks do the same thing.

We have also been using some GroGlass ArtGlass AR70 and ArtGlass AR99 with good results so there are other options.
 
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Jodie Prymke

Grumbler
Unfortunately Museum Glass is the only viable option here in Australia. I don’t have space to house 10 x boxes at a time of any one size of ArtGlass, and TV is readily available locally, one by one, and when I need it.
I don’t know what has changed recently, but all I ask is that they revert to what was working beautifully in the last couple of years. If it was a cost-cutting measure, it would have been nice to have been consulted. I’d happily pay a few dollars more for the old, thinner plastic.
Wouldn’t silicon release paper be the ideal answer?
 

neilframer

PFG, Picture Framing God
Unfortunately Museum Glass is the only viable option here in Australia. I don’t have space to house 10 x boxes at a time of any one size of ArtGlass, and TV is readily available locally, one by one, and when I need it.
I don’t know what has changed recently, but all I ask is that they revert to what was working beautifully in the last couple of years. If it was a cost-cutting measure, it would have been nice to have been consulted. I’d happily pay a few dollars more for the old, thinner plastic.
Wouldn’t silicon release paper be the ideal answer?
I agree with your comments.
Tru Vue has for many years told us that their product is now improved and then we have issues.
I didn't really have a problem with the paper between the glass but I completely understand that long range shipping with the glass shifting in the boxes can leave marks.

I'm not a big fan of the plastic but we have local suppliers with local warehouses and if we ever have an issue, it's easily taken care of because we are in a major metro area.
I will post what I find when I get into the 36" x 48" in the next day or so.

I feel your issue and as they say, "the squeaky wheel gets the grease" so if enough folks complain, maybe they will fix the issue.
Cheers.
 

wvframer

MGF, Master Grumble Framer
I think this may have something to do with the amount of handling. My glass is trucked to a local warehouse by the truckload, then loaded onto a delivery truck and driven less than 5 miles. Once it arrives at the warehouse, it is handled by experienced people who keep it upright.

While I think it is important to bring it to TV's attention, the fact that I never have a problem but some of you do makes me think it is happening in the handling before it reaches you. This is, of course, TV's problem, but the more information you can give them, the quicker they can address the problem.
 
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