Before the Internet and forums such as this existed, every company, no matter how large or small, treated every complainer the same. The response was always: " You are the ONLY person who has ever complained about our product/service." As long as I can remember this has been the standard response to problems.
Since the Internet has become so popular with us groveling masses, most companies have adopted other methods of responding, like telling the complainer how important their feedback is to them and the matter will be throughly investigated etc., etc. This is to stop us from slamming them on public forums and such.
All that said, there must be other suppliers of non glare glass, the stuff has been around for a very long time, way before TruVu came along.
Myself, I use the heck out of their conservation clear, and I find it an excellent product.
I don't much care for their Museum glass at all. The stuff is just to darn sensitive to work with. I priced it down at Aaron Brothers a few weeks back and they are retailing it at just a few bucks more than what I can buy it wholesale for. Cutting, cleaning, dodging the flaws, and just handling the stuff, is just too darn time consuming, and expensive.
I know for a fact I have spent more than twice what I have taken in from customers on the stuff, it just ain't worth it for a small volume retailer. If I could buy it at Aaron Brothers prices, perhaps I would feel different, but for now, no way.
I do not push it or display it any longer. If a customer asks for it, I will sell it to them, under protest.
John
Since the Internet has become so popular with us groveling masses, most companies have adopted other methods of responding, like telling the complainer how important their feedback is to them and the matter will be throughly investigated etc., etc. This is to stop us from slamming them on public forums and such.
All that said, there must be other suppliers of non glare glass, the stuff has been around for a very long time, way before TruVu came along.
Myself, I use the heck out of their conservation clear, and I find it an excellent product.
I don't much care for their Museum glass at all. The stuff is just to darn sensitive to work with. I priced it down at Aaron Brothers a few weeks back and they are retailing it at just a few bucks more than what I can buy it wholesale for. Cutting, cleaning, dodging the flaws, and just handling the stuff, is just too darn time consuming, and expensive.
I know for a fact I have spent more than twice what I have taken in from customers on the stuff, it just ain't worth it for a small volume retailer. If I could buy it at Aaron Brothers prices, perhaps I would feel different, but for now, no way.
I do not push it or display it any longer. If a customer asks for it, I will sell it to them, under protest.
John