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Who charges extra for "RUSH" orders

Who charges extra for "RUSH" orders

  • No, wouldn't dream of charging

    Votes: 0 0.0%

  • Total voters
    47

tnframer408

SGF, Supreme Grumble Framer
Well, it's that time of year again. Soon folks will be coming in who've waited 51 weeks and say "Can I have this in two days?" So, for all those dear souls, who adds a percentage to the order as a "rush charge" so our regular, more concientious customers get moved back one or more days? Or an additional labor charge so you can accomodate these people but stay late to do it.

And what percentage doyou add???
 

PurplePerson1

SGF, Supreme Grumble Framer
We do not charge for rushes. We stay at work as long as we must and consider this our gift to new people and procrastinators. We get our regulars work done on time, if we must make a choice. I do not expect overtime pay for this at Christmas. I think of this, "We are Santa's little elves."

By the way it was a bit difficult, on the poll, to vote,"We don't charge for a rush fee" and then have to put 10%.
 

The King

SPFG, Supreme Picture Framing God
Michael, I don't think your poll will accomodate my rush charge philosophy, but here's what I do:

My POS contains a normal turn-around, which can be adjusted automatically or manually for the number of orders currently on the books. Right now, it's at an optimistic 14 days (including Sundays.) If someone needs an order in 13 days, they will pay a minimal token rush charge - maybe 2% of the ticket. (Oddly, I don't remember my own formula.) If they need it in 2 days, they will pay more like 24%. It doesn't make any sense to me to charge both customers the same percentage.

I don't add rush charges to punish those who procrastinate - I myself am a notorious procrastinator. And I don't do it to justify the extra hours I expect to spend in the shop. I do it because I've found that "rush" orders with no rush charge are rarely picked up when they are done.

A rush charge separates those who have a genuine need for urgency and those who are merely impatient.

I don't apply it 100% of the time (so I can't even answer your first question.) If I have a repeat customer who has waited patiently for the last dozen orders or so and has a situation requiring a quicker turn-around for a particular order, I am happy to accomodate for no extra charge.
 

wpfay

Angry Badger
I haven't yet charged for quick turn-around, but I do pass on any fees incurred because someone else is in a MAR. I work for a couple of advertising agencies and they never have anything ready until the 11th hour, but they are not terribly picky, and I stock enough of what they usually use to see them through.
Retail clients are treated the same with one exception. They are required to pay in full in advance. Then if they don't pick it up, I really don't care. I have been thinking about instituting a retroactive rush fee applied to those people that have got to have it by n, and they invaiably pick it up on n+1. Either a per day fee or a flat percentage. Have them agree to it in advance, and take a charge card number. I doubt if I would ever get to use it but it sure would make 'em honest.
 

D_Derbonne

PFG, Picture Framing God
I have never charged a rush charge but have often toyed with the idea. Especially when the customer doesn't bother to pick it up on time. Grrrr!!!
I really don't mind doing rush jobs for regular customers or if I'm not busy.
I keep threatening to charge for the service, maybe now is a good time to start.
 

AnneL

SPFG, Supreme Picture Framing God
It all depends on the situation. I had one this week were a lady came in on tuesday and need a piece of hardanger embroidery framed by friday for our annual xmas home tour this weekend. She knew she was late, but had just found a spot for it. Knowing most of my normal deliverys arrive in one to two days, I was able to say "Yes, I can get that done", which I did. I didn't charge her rush, she did pay in full in advance, and she picked it up friday afternoon. She was thrilled to have got it done. I consider the PR I just generated by having it done so fast worth more than the rush charge would have been. There are some people I would charge rush with, though. Depends on the situation and how likely I feel they are to pick it up on time. Also depends on whether or not I felt they real needed it in the time they were tell me or if I should call their bluff. Plus there's the amount of work I already have in progress to consider. If it isn't going to affect my schedule too much, I probably would charge a rush charge unless the person or the project looked like a PITA. :eek:
 

Adam

Grumbler
This is probably worse then having a specific policy but I normally charge a rush fee if I feel they deserve it. If they bitch and moan about how long it is going to take then <boom> they magically get a little addition to the bill. The only other acception is if it is going to be a royal pain in the rump. For most cases I just do it to be nice and let them know they can count on me even during the cruntch times. I'm rarely too busy to squeeze in another project.
 

m_lewisjr

Grumbler
We never charge people for rush jobs. We get a lot of military orders and you deal with them you will know they all wait until the last minute. One time we framed a peice for a Marine Go-away gift which involved sewing a Marine corps flag and mount about 40 pictures around it.(about 3 hours). We charged them the same amount as we do other customers. We also like to turn around orders within 2 weeks. Any longer and we start getting paranoid for having thier work in our place.
 

fttom

MGF, Master Grumble Framer
I'm a hanging chad. I can't vote, only comment. I only charge for rush orders, when I'm irritated at the customer, don't want to do the job, and am really short of time. If I want the job, I don't. If the customer is nice, I probably won't. If I'm really short of time, and the customer is really nasty, you bet! You figure out where my vote should go. :confused:

I forgot to add, if it's a job I really don't want to do, I'll overcharge, hoping that the customer will take it elsewhere, even if I'm not rushed. Good business? No. Maintain my sanity? Yep! ;)
 

EllenAtHowards

PFG, Picture Framing God
I just lied in the survey (hang head, but look slyly up) We charge a rush fee unless... a) it is a regular customer who finds himself in a bind 2) it is someone who needs help (genuine)
It is a graduated rush fee... small percent for less than 2 weeks, larger percent for less than 1 week, pretty hefty percent for same day (except while-u-wait cut mats... single mat, single opening)
I learned early on that doing a rush job for strangers doesn't translate necessarily into a new customer, so I only take them on if there really is time...
Story time: (from back in my Framing Van days) Delivered some corporate framing to customer on Dec 23rd. Guy asks if we could frame something for him for Christmas. I say, yes, but there is a 40% rush fee for a next day order (we were tough about having to do the amount of driving a next day order took.. this would usually be 6 hours of framing/driving no matter how small or large the job was; this we had learned... but I digress) He says, that is OUTRAGEOUS! After all, how hard can framing be? It is only 4 sticks of wood and some glass, and he would do it himself instead. Uh-huh. wonder if he got it finished... and where he found those '4 sticks of wood'...
 

UzZx32QU

Administrator
Staff member
Mine is a bit complicated.

1. My normal delivery is 1 week. (everything is stock) 90+%

2. Anything less than a week is on a case by case bases and I will accept most 99% in the time frame my client needs.

3. Over 48 hours is standard as I'm not putout that much to work something in.

4. Late the next day would be my standard rush charge which is $10.00 + .25ui. So a 20 x 24 = 44UI or $11.00 = $21.00

5. If this is less than $15.00 than a min $15.00 rush is charged.

6. Same day service is $10.00 + $1.00UI so that same 20 X 24 rush would be $54.00. For that they get their order as fast as I can get it out.

I never make a big deal out of it, just list it on the quote and hand it to the client. I can't remember anyone saying anything about the amount. They are just happy to get it. Must rushes expect to pay a premium for the service.

One last note. If you don't charge a fair price for your services your customer won't appreciate you as much.

framer
 

Cobalt

Grumbler
I think I posted in an earlier thread that I have threatened to hang a sign that reads 25% charge on all rush jobs that aren't picked up within 24 hours of the phone call. :mad:
I have never charged a rush fee. Many Europeans have winter homes here. When they ask what my turn around time is I ask when they are leaving and work within their schedule. I try to get it to them in enough time to enjoy it a little before they go back. Some you never see again and others bring in work every time they come.
It's funny how many people think we stand around in the back room waiting for a job to come in so we can jump on it. Their eyes get big when I show them the stack of work orders. :eek:
I have found that I generate more good will and future business being accomodating. Of course we feel them out and find out who is just being pushy and who has a real need. We don't get a lot of corporate business and there is a lot of competion in my town. Mostly retirees re-doing the living room.
I am trying to find a good place to post that sign.
 

tnframer408

SGF, Supreme Grumble Framer
I feel I must clarify my position here. I am NOT talkin about our regular customers. Heaven's knows, one of our anal customers==a photographer/oncological surgeons came in Thursday, spent $1800 to frame five digital photos and wanted them Saturday. He never asks for discounts, we don't give them and I wouldn't DREAM of charging him "rush"
s.

I mean those people coming in off thestreetwho want it tommorrow--or today--and get testy when you tell them your normal turnaround is "X" days

In light of that: whaddya do? I have no compunction in the world charging them "rush" when I know I'm workng overtiem with my photographer/doctor to please him, plus this person who just has to have it tommorrow/next day.

that was my scenario
 

Meghan MacMillan

SGF, Supreme Grumble Framer
We don't charge a rush charge for stock framing. If the client says "I need this by Friday" then I say "you can only look at this section". If a client needs a hand carved gold leaf frame in a rush I call the supplier. If the supplier says no problem, no charge. If the supplier says there will be a rush charge then I do pass that on to the client.
 

Elaine

SGF, Supreme Grumble Framer
I give my customers a couple of options...

1) If you can choose from my in-stock readymade custom frames (custom moulding made into standard frames) and from the mat blanks that are cut standard size and we can cut the mats to their needs - we can do it same day at the gallery and there is no rush charge.

2) If they want something in two days (we order chops), they are charged a $40 rush charge - which basically covers the overnight shipping fee plus about$12. Basically, I'm just passing the cost onto them with a slight amount above to cover my grief for their lack of planning!

Most people don't mind, and pay the charge - they know they have procrastinated, and they are very pleased they we will work to accommodate them. Once in a while, someone will say "I can get it done in two days at so& so's" - I say great, go for it! because I know that locally there is no one who stocks mouldings and can get it done in two days. Most of the time we see these people back in the store for framing but not for that order (I think they usually bite the bullet and wait at another store or they don't get it done!)

Many people, many ways, most them very funny!! But for the most part, people's lack of planning does not make for a crisis on my part.

Elaine
 

gemsmom

SGF, Supreme Grumble Framer
I charge for rush orders if I know it means extra time put in to complete it, or it will cost me extra to get the materials. I don't mind doing people a favor, but not at my expense. It usually means if they need it in less than a week, they will pay extra.
 

tnframer408

SGF, Supreme Grumble Framer
today, after meeting with my 1/ 1/2 person staff, we decided we will still frame our existing customers in time for Christmas with no rush charges--this against my business judgement because they know the dates upon which Christmas falls.

We will not do mat redos, fram redos, etc etc without a rush charge for anyone. And that is at a $50 per hour minimum.

New customer will be accomodated with orders exceeding acertain amount, and we will HOPE to get them done, but no promises.

So---we accomodate those who spendwith us yearly, we charge rushes for those who want the minimal done, and we hope to provide a service to those folks whove had 350 days to preplan.

And that "certain amount" is in excess of $250
 

The Frame Lady

CGF, Certified Grumble Framer
My goodness we are a finicky lot aren't we?

I have to agree that it all depends on the situation. Don't forget the PITA (pain in the
a.s.s) factor for those who really don't respect our time or talent and spend FOREVER making up their minds! That calls for an instant 10% increase in their bill!
 

HannaFate

SPFG, Supreme Picture Framing God
Once we posted a sign saying rush orders were subject to a charge of 15%, we had a lot fewer people asking for rush orders.

We usually only charge for a rush if the customer is "cutting in line" ahead of other orders. And, never charge rushes for things you can't plan ahead for, such as funerals.
My pet peeve is "I've decided to have a dinner party this Saturday, and I must have this picture to hang in the dining room." Are her friends going to abandon you if yshe doesn't?

Here's a limerick from the work room wall, about rush orders:

"This is an urgent one here!"
Said the customer, calling me Dear.
"So figure out how
I can have it right now."
Then she didn't come back for a year.
 
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