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Windows Jan2018 update bricked my tablet

Discussion in 'Software, Computers, CMC's Techie Stuff' started by Rick Bergeron - CPF, Feb 13, 2018.

  1. Rick Bergeron - CPF

    Rick Bergeron - CPF SGF, Supreme Grumble Framer

    The update to patch hardware security issues (I think) bricked my SurfaceRT tablet. Yes, I know, it's ancient and hasn't been supported for quite some time.

    Downloading the Windows recovery file isn't much help since the download only creates an empty zip file.

    Some reading indicates that the Jan 2018 update to patch hardware security issues has also bricked some computers containing non-Intel chips due to erroneous specs provided to MSFT by the chip manufacturers and MSFT response has been "not our fault your computer is bricked, talk to AMD or the chip manufacturer"

    Sure sux that automatic updates can cause such headache but they cannot test every possible combination but a restore option for dummies would have been nice.
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  2. romanf

    romanf Grumbler

    Try restarting it a few times.....I found that the first time I started it up, it was messed up big time. Triied restarting it a couple times and it finally came back to life....WORTH A TRY!
  3. Rick Bergeron - CPF

    Rick Bergeron - CPF SGF, Supreme Grumble Framer

    Been there, done that over a dozen times over a few days. It is so bad that it takes the forsaken 30 second power button press to shutoff and attempt to start.

    Starting.... yields the Surface logo for a few seconds and then the black screen forever and ever with the wifi signal strength icon flashing every 5-10 seconds in the middle of the screen; not in the relative location of the task bar. The tablet hardware does sense orientation because the wifi icon does follow the orientation of the screen.

    Finally, got a recovery file downloaded. That was a 2+ hour download. I really hate to restore it to factory condition and then wait for a few years worth of updates but at least it will be un-bricked. Not sure it is worth the time and effort for the cost to just replace it with the latest Surface laptop.
  4. Donald

    Donald Grumbler in Training

    It won't help now, but when you get a new machine, run some sort of disc imaging program, not just a backup.

    I use Macrium Reflect. I totally crashed my system with an office 2010 install that went south. I also wanted to keep office 2003 at the same time. They are not compatible on the same system.

    Reflect did a perfect restore of the disc image, and I was back to normal.

    GUMBY GCF SGF, Supreme Grumble Framer

    Some times I think it is done intentionally so you do buy new.....
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