Am hoping a forum member might have some advice on trouble shooting my Wizard 8000 mat cutter. When in the process of cutting a mat , the mat cutter makes a thunking noise which sounds similar to a head jam and i need to start over. The problem is intermittent as often it cuts without issue , because of this im having a lot of difficulty working out what it could be. I have tried uninstalling the software and reinstalling with new app and serial from wizard but makes no difference. Although when i open the software the computer screen flashes or blinks which could be a compatibility issue with windows 10 however i dont know that, that is causing the issue with cutting mats. Any advise would be greatly appreciated as im not having any luck with trouble shooting from anyone at wizard. I do have a small video of the problem that might help if needed.