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yellow books owns the phone numbers????

Discussion in 'Picture Framing Business Issues' started by Ylva, May 7, 2009.

  1. Ylva

    Ylva SPFG, Supreme Picture Framing God

    I have been called by yellow books, claiming that I don't own my phone number.... huh?
    I arranged with the provider (verizon) that I could keep the previous shop's phone number, all done by phone of course.
    Now yellow books is calling me that this can't be done? Again, huh????

    Anyone had this before?
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  2. Pat Murphey

    Pat Murphey SPFG, Supreme Picture Framing God

    Tell them to get off your back or you'll cancel your ad. (If Verizon isn't lying to you.) Yellow Book may have the other listing until the next annual change. I had no problem with the regular Yellow Pages doing the same thing - the Yellow Pages published my name in the next revision.
  3. UzZx32QU

    UzZx32QU Administrator Staff Member

    If you took over another shops phone number, like you took over an old shop then changed the name moved it to a new location... but you keep the old phone number that still owes money to yellowbook then they may have a case.

    Good Luck,

  4. Mike Labbe

    Mike Labbe Member, Former moderator team volunteer

    Yellowbook is also probably working with a year old database, provided by Verizon or whoever your local provider is.

    If money was not owed to them by the previous owner, showing them your current bill that has your corporate name on it - should be proof.

  5. PicturedFramer

    PicturedFramer MGF, Master Grumble Framer

    ASK for a signed contract copy of the phone number ownership

    My case is that the old owner took over a old listing in Dex. I took it over from him BUT BEFORE I TOOK IT OVER I ASKED THE OLD OWNER TO CALL DEX AND CANCEL THE LISTING for the next issue, I come to find out according to Dex that he never called to cancel.

    The listing is over about a year ago because I stopped paying for it, a couple of months after the new issue came out. So I called the old owner and asked if he had canceled and he said yes, (no paper trail). It's in collections now and they still are asking me to pay for the old listing. The listing is a BOLD listing in the Glass catergory not in the "picture framing" catergory, but there is a listing in the pf catergory, just not bold.

    I can't believe he was paying $35 a month for a bold listing, that's all just a "bold type" use of the store name and address and phone-nothing else! No ad - no inline ad or any thing other than that. I was called by the Dex sales rep. 2 months before the new issue came out and I told him not to renew the bold listing. He never called back so I assumed that was notice enough. To make this long story short I called DEX and asked them for a copy of the executed original contract from the person who signed and started this whole mess.

    Nothing has come yet from DEX or the collection agency, except that the "final resolution letter before they sue me" about a month a ago.
    Thus I never signed a contract nor did the owner who I bought the business from sign a contract. $35 a month for over seven years!

    I insist in not paying for the bold listing since I had given the sales rep the info to stop before the next issue came out, since he was calling to try to upgrade me to an ad. I said no and to ake me off the next issue. So we'll see how it goes.

    Yellow book is not your phone provider, verizon or another phone co provides that service. They have nothing to do with the phone co.
    Ask them for a contract of the ownership of the phone number. They will ask you to call your local phone provider.
  6. MabSadie2

    MabSadie2 PFG, Picture Framing God

    Oh Pictured, that is awful. I too had a bad run in with Dex when taking over an existing ad account.

    It's likely that the previous owner DID call and cancel the ad. My experience with Dex is that they will delete evidence, destroy papers and do what they have to get you comfortable with a resolution and then, while you are blindly basking in your resolved account problem, they will come out of nowhere and sue you.
  7. shayla

    shayla WOW Framer

    Gosh, that sure sounds like fun! I think I'll take two. .:faintthud:..:faintthud:

  8. Ylva

    Ylva SPFG, Supreme Picture Framing God

    Well, I haven't heard anything back from them so far, after the person said she would take it up with her manager.
    I am not running an add in the pages, have no contract with them, I just kept the same phone number which was approved by Verizon and is now in my name.
    So hope this is the end of it, didn't like the horror story!
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