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Question Yelp - Good or Bad History

DarthFramer

CGF II, Certified Grumble Framer Level 2
Got a call from a representative from Yelp the other day - telling me about how using advertising on Yelp could help people find our shop. Just wondering if anyone has used Yelp and what your feelings are about the success or lack off you may have had.
 
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David Waldmann

SGF, Supreme Grumble Framer
Whether their service works or not I have no idea, and never will. What I do know is that they are a bunch of lying scumbags.
 

Larry Peterson

PFG, Picture Framing God
I doubt you will find many here with anything good to say about yelp.
 

neilframer

PFG, Picture Framing God
I would have to disagree.
Maybe it varies in different parts of the country.

We have 26 out of 26 5-star reviews on Yelp.
There were even a few more that were not allowed because the people posting them were new to Yelp.

We had a few reviews that weren't for our shop and a few that were for the Getty Museum in California for some reason.o_O
There was even one that said "I drove up and they were closed and the building was for rent" (The building next door was closed and for rent, it's rented now:rolleyes:)

This shop has been in operation since the 70's.
All of the "wrong" reviews were removed by Yelp.
We don't solicit any reviews.
The customers often say that they found us on Google and came to us because of our 100% 5-star reviews on Yelp and 100% 5-star reviews on Google.

We all know that people generally like to complain when they review.
Make the slightest mistake and you're toast.
But, you can do a perfect job and bend over backwards and never hear about it.
That's why I may differ in my opinion of Yelp, at least in what I see in our situation.
https://www.yelp.com/biz/framin-works-phoenix-3

As for me personally using Yelp to evaluate a business, for me it's just a piece of the puzzle but not necessarily the final word.
 
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Joe B

SGF, Supreme Grumble Framer
Like Neil, though I only have 3 reviews all 5 stars, I have no problem with Yelp. I do get business off of Yelp but my website and word of mouth is where most of my customers come from. Again, it is a piece of the puzzle though it is one of those real small pieces.
 

neilframer

PFG, Picture Framing God
The question was about the value of paying for advertising, not whether it's possible to get a good review status.
And a good review status brings in customers which has great value.
For us, paying for advertising works, but thanks for explaining the question to me....o_O
 
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David Waldmann

SGF, Supreme Grumble Framer
And a good review status brings in customers which has great value.
For us, paying for advertising works, but thanks for explaining the question to me....o_O
Do you have any idea what your Yelp budget is?
 

Larry Peterson

PFG, Picture Framing God
And a good review status brings in customers which has great value.
For us, paying for advertising works, but thanks for explaining the question to me....o_O
From your Yelp reviews it appears that Alan is the superstar and you are just a slacker. :p

I see Alan mentioned 15 times and you just twice. :(

You need to start sucking up to the customers more so Alan doesn't get all the glory. :eek::rolleyes:
 

neilframer

PFG, Picture Framing God
From your Yelp reviews it appears that Alan is the superstar and you are just a slacker. :p

I see Alan mentioned 15 times and you just twice. :(

You need to start sucking up to the customers more so Alan doesn't get all the glory. :eek::rolleyes:
Ha!:p
Alan often is the guy who waits on the customers, about 80%, and he is the owner and has owned the shop for about 17 years.
I help about 15% of the customers and I've only worked here for about 4 years.
But, guess who makes most of the frames, does the fitting, fabric wrapping, stretching, etc…:D
I am the framing robot, MacGyver, and quality control guy and the man "behind the curtain":cool:.
 

neilframer

PFG, Picture Framing God
What! Another 40 picture rush job due tomorrow!:eek::confused::oops:;):cool:
SpinDoctor_610px.jpg
 

neilframer

PFG, Picture Framing God
So, Neil - your shop pays for Yelp? Inquiring minds want to know. When they contacted me their quote seemed frightfully steep for my little operation, so I turned them down.
Just got home from work....:D

We pay, I don't actually know how much.
I'll have to ask my boss to get the info.
I know it's not much now but I hear that they want more so if it's too much we will stop paying.

People can still find the reviews and we have reviews on Google and Facebook as well.
We do a large volume in retail, commercial and installations for a "small" shop.
 

Joe B

SGF, Supreme Grumble Framer
Last time I got a quote from them it was $400 a MONTH. Um, nope. ;)
To the OP - here's another Yelp discussion: http://thegrumble.com/index.php?threads/help-yelp.77959/#post-1038322
I believe that the quote was a maximum of $400.00 a month. The actual monthly cost is determined by how many possible customers looked at your Yelp ad. It does seem like a lot of money but with todays market, if Yelp brought in 1 additional customer a month, you would more than likely pay that monthly charge. I have considered purchasing the Yelp page but I am so busy now I really don't need any additional advertising. If/when it slows down I may look into it a little more. There is no contract so you can start and shut it down when necessary.
 

CB Art & Framing

SGF, Supreme Grumble Framer
When I use Yelp, I personally avoid the paid ads.
I set search by "Rating".
I think money spent on Google Adwords would be a much better investment and much more trackable.
Plus Yelp salespeople are super pushy and rude.
 
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