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Yelp Reviews

Discussion in 'Picture Framing Business Issues' started by Bob Carter, Mar 11, 2015.

  1. Bob Carter

    Bob Carter SPFG, Supreme Picture Framing God

    I had an exterminator out for pretty basic stuff. The young man was personable, did his job quickly. When leaving he handed me a card with web address and asked if I would take the time and provide a review. For every 'Positive' his boss paid him a bonus of $15 and the card said the same. So, sure I'll help the kid

    going to site, it offered a few review sites and I used Yelp. Upon posting my 'nice' review, it took meto first page and there were pages of 5 Star reviews, all mentioning the Techs by name

    As a potential new client checking out an unknown biz by using Yelp, these guys look like a winner with these glowing reviews

    So, here's my question

    Can frame shops create a similar program to 'obligate' client to provide favorable reviews? I probably wouldn't have bothered to Review had it not been to 'help the kid out' but the Bottom Line was a ton of great reviews

    Has that owner created a stream of Positive Reviews for only $15? Sure seemed like a winner to me. How can you re-create that type of buzz?
     
    American Picture Frame Academy 1-888-840-9605

    The American Picture Framing Academy Learn Picture Framing Now
  2. GUMBY GCF

    GUMBY GCF SGF, Supreme Grumble Framer

    For every good review you will donate $10.00or 10% of order to charity/school art dept. of the customers choice in their name.
     
  3. pwalters

    pwalters SGF, Supreme Grumble Framer

    I'm pretty sure that if someone posted on their review that they were doing it mainly to get the guy extra money from his boss, that the real yelpers would completely dismiss all of the reviews as not legit.
     
  4. Jeff Rodier

    Jeff Rodier SPFG, Supreme Picture Framing God

    In today's PC world I am quite offended that people turn to a site named after a tortured noise an animal makes when being beaten to chose a business or product. Is it just me or does it bother anybody else. I am about the least PC guy around but just sayin'. :(
     
    Dave likes this.
  5. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    I've worked very hard at keeping a five star rating on Yelp and Angie's List, but I have never had a single customer give either as the way they found us or the reason they came in. I feel they are an extra burden to my business rather than a benefit.

    Ed
     
  6. Katherinemary

    Katherinemary Grumbler

    According to Yelp's FAQ's you should not ask your customers to leave reviews.
    • Should I ask my customers to write reviews for me on Yelp?
    • No, you shouldn’t ask your customers to post reviews on Yelp.

      For one thing, most businesses tend to ask their happiest customers to write reviews, not the unhappy ones. These self-selected reviews tell only part of the story, and we don’t think that’s fair to consumers. We would much rather hear from members of the Yelp community who are inspired to talk about their experiences without a business owner’s encouragement.

      As a result, you shouldn’t be surprised if our software fails to recommend the reviews that you’ve asked your customers to write. Your best bet to get high quality and unbiased reviews about your business is to provide a memorable and amazing customer experience – it has nothing to do with asking your customers to post on Yelp.
    Here's a whole page about it.

    Yelp has come under a ton of scrutiny lately, primarily from some higher profile chef's and restauranteurs. There's some older articles out there shaming businesses who've been caught incentivizing customers for reviews, and more recently it's been determined that review sites can legally manipulate your ratings and reviews based on your account with them, free v. paid.

    We keep an eye on it, keep it up to date, add new photo's whenever we think of it, but really don't sweat it and focus on building audience elsewhere.

    Oh, and when you create a Yelp business page they call you NON STOP about buying advertising with them, seriously relentless.
     
  7. Bob Carter

    Bob Carter SPFG, Supreme Picture Framing God

    I just thought it was a clever way of getting me respond. Without this nice guy asking if I would, I wouldn't have taken anytime to post. But, I did and so did a bunch more. One key was that the tech said to be sure and mention his name in review so he would get his bonus.

    Almost every review included a name, so we know it was successful. I appreciate the concerns, but, I was happy with service just wouldn't be compelled to take time to post. I might be surprised if anyone would really say 'I'm only doing this so tech will get $15' LOL

    All in all I thought it was a really effective method of 'building' favorable responses. As a consumer. I will use to 'qualify' a provider, but never to find one

    Just thought it was worth sharing and if still in biz would sure come up with a plan similar to build 'favorable' responses. I'm sure most clients leave happy; the key is giving them a reason to share on Yelp
     
  8. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    I entertained the idea, to the point of getting a proposal. When I found contradictory information in the contract I told them I was not interested and to not contact me again. I haven't heard from them since.
     
  9. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    Concerns with the TOS, sure. But the fact is, you did not leave an untruthful review, and I doubt anyone else did either; there is nothing for you (or anyone else) to gain by doing so.

    I'm not sure of the logic used, but I suspect that Yelp's policy of not asking for reviews slants things in their favor for selling advertising. As implied in my previous post, they are slimy.
     
  10. Katherinemary

    Katherinemary Grumbler

    I agree it is interesting and you're right, If he hadn't asked you wouldn't have engaged, clearly it's effective. There's a lot to be gleaned from this information and dialog.

    Yelp is one of the first few things that will come up when someone googles your business, so it can't be ignored completely. I do think Yelp's reputation and popularity will diminish significantly in the next few years as more people come to better understand how it works, unless they change their ways.
     
  11. Rick Granick

    Rick Granick SPFG, Supreme Picture Framing God

    I agree that soliciting positive reviews tends to diminish the overall accuracy of the review system in general. When I am looking at online reviews (such as for products on Amazon) I tend to look at the one and two star reviews first to see what the potential trouble spots are, and then peruse some of the positive ones. I have heard stories of crazy people who have tried to harass businesses by slamming them on Yelp, and that it isn't easy to fight back against that sort of thing. Not that I'm worried about it, but I haven't made any kind of effort to have any presence on Yelp at all.
    :cool: Rick

    And I agree, Jeff, it is not a great choice of name for a business. Next maybe they'll start one called Cower. :rolleyes:
     
  12. neilframer

    neilframer PFG, Picture Framing God

    We get a lot of customers from our Yelp reviews.
    We have 16 out of 16 5 star reviews.
    (we have one bad review, but it is misplaced and not for our shop)

    We don't solicit reviews, we don't pay for reviews, we don't "create" reviews. (I have seen these)

    All I know is that when I ask new customers how and where they heard about us, many mention Yelp.

    I did get a 5 star review from a customer who brought his dog into the store when it was about 110 degrees last summer while he was looking at frames.
    I gave his dog a treat. I have 2 dogs so I always keep treats around if someone brings a dog inside.
    When it's over 100 degrees in Phoenix, you don't want to leave a dog, or a child, in the car.
    We got his order and other orders since.
    We also have an area for little kids to draw or play.

    If you pay for or "create" reviews, they become meaningless and our customers know that we are the real deal.
    One thing I know for sure is that people can be hard to please and they love to complain.
    People are much more willing to trash a business than to thank one in a review.

    When I see no complaints and some people actually took the time to say thanks without any solicitation, it's all good.

    I often take the time myself to call and thank someone when they do a good job.
    They are sometimes pleasantly shocked because they think I'm calling to complain.
    They aren't used to someone calling to say, "good job, thanks".

    My suggestion, don't use Yelp if you don't want to use it.o_O
     
    Last edited: Mar 12, 2015
  13. wpfay

    wpfay Angry Badger

    Am I the only one that sees Yelp as a shake down racket? Their credibility is nil. Would never go there to research for a service. Angie's List is pretty much the same. Any time there's an exchange of money for reputation the results are worthless. I'll throw the BBB in with the lot.
     
  14. Ylva

    Ylva SPFG, Supreme Picture Framing God

    I believe with Angie's list, you have to pay before being able to search anything. Yelp doesn't work like that.
    When I look for something specific, I do check Yelp (and yes Jeff, I hate the name too). For my own business, I do have a Yelp page, with no activity which is fine. I will never pay for advertisement.
     
  15. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    Sometimes you don't have a choice with Yelp as a business. I never signed up for Yelp and have not claimed any of my listings, but I am still stuck trying to control the listings that they made for me.

    Wally, I agree 100%. The last time Yelp tried to shake me down for advertising money they decided to list my Ellicott City store. I declined to advertise and they changed the status of my Ellicott City store to gone out of business. The only way for me to fight this is to claim the listing and therefore validate their system of extortion. So now it is prominently displayed on the internet that one of my shops is closed. If anybody feels like righting a fake five star review of Framing Palace in Ellicott City on Yelp to get the Closed label off, at least it would be fighting lies with lies.

    Ed
     
  16. Paul Cascio

    Paul Cascio SGF, Supreme Grumble Framer

    Geez, I never considered this before. I don't think I'll ever enjoy a restaurant meal in the same way, ever again. On the other hand, you may have helped me lose some weight. :)
     
  17. wpfay

    wpfay Angry Badger

    Angie's List is a subscription for businesses, but customer ratings don't cost the customer anything. It's still a form of extortion. I am curious if anyone has ever said anything about my business on Yelp or Angie's list, but not curious enough to look and expose myself to their marketing ploys.
     
  18. Pat Murphey

    Pat Murphey SPFG, Supreme Picture Framing God

    Angie's List consumers have to subscribe to see ratings, and pay for an additional premium subscription to see anything medical.
     
  19. Bob Carter

    Bob Carter SPFG, Supreme Picture Framing God

    Perhaps a better thread might be 'What social media platform for Consumer Reviews is most effective?' or 'How do you create 'Buzz' on Social Media?'

    I really tend to look at the 'why didn't I think of that' component than the 'why I don't like it' LOL

    I never used 'rating' tools like these until I had a horrible hotel reservation. They had a spectacular web site and a great price for beach front; the place was a dump. Looked on Trip Advisers after the trip and the place struggled for One Star. So, I tend to 'look first' now. I'm with Rick and look for good and bad

    Etsy is a good example. If overwhelming reviews are Positive, probably a good forecaster. Everybody should have a few 'less than perfect' Reviews, though. I am re-thinking a more 'proactive' approach for building my numbers even higher. I do think it 'ethical' to 'encourage' a client to take the time to actually go to keyboard and place an honest review. Tricky line to walk, though

    Bottom Line: Lots of people do use the Reviews in helping them make a decision. Find a way, a better, faster way, to build your Positive Reviews then share with us. It's all about satisfying the customer
     
  20. Rick Granick

    Rick Granick SPFG, Supreme Picture Framing God

    That strikes me as harassment at best, and probably more like financial vandalism. This is what I was getting at with my post above. I would have my lawyer send a very unfriendly letter about this.
    :cool: Rick
     
  21. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    It looks like they've fixed it now. It no longer lists us as being closed. I'd still prefer not to have them list us at all.
     
  22. Justan2

    Justan2 Guest

    My experience with Yelp in 2 unrelated cases is that they are so unreliable of a source for researching a company that I’d call Yelp a source dedicated largely to promoting fraud. I feel kind of sorry for business who make a good faith effort to use this resource. That said, clearly it works out great for some in any event.........................................
     
  23. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    My only experience with Yelp is anecdotal. We were in NYC on Thanksgiving weekend a few years back. Had car trouble in Times Square, alternator was dying and could smell the burning wires....

    Had no idea what to do, drove a around went past three little garages and called AAA. We got sent to a garage where we were raked over the coals. Had I used Yelp I would have seen that the garage we got taken to (and by) had all 1 star ratings, well except for one that said it was the best place in the world, in fact that reviewer said everywhere they went was the best in the world.. (paid reviewer?) And sadly Yelp reviewers said that the first place we drove past was very trustworthy and fast. Yelp would have saved me over $900 had I known to use it.
     
  24. Bob Carter

    Bob Carter SPFG, Supreme Picture Framing God

    Too often we seem to get buried in the weeds and miss the beauty of the garden LOL

    The whole idea was to look at ways to improve/encourage/initiate favorable reviews on social media platforms. If we want to reach consumers on venues they 'trust and use', we ought to learn to think like a consumer. Yelp, and others, are huge. To a lot of people (should be lots of people) it's a viable tool

    I have a huge disadvantage in using these venues because I am so techno-challenged LOL. Most of today's consumers aren't. My biz classes were called 'Think Like a Retailer' designed to help independent operators use tools and methods almost all retailers employed. Perhaps today some one ought to create a 'Think Like an E-Tailer' or 'Think Like a Consumer'. I sure would take them LOL

    Just a thought
     
  25. Ylva

    Ylva SPFG, Supreme Picture Framing God

    I think our main problem is, as small business owners that we do not think like a consumer. How many of you are actually going out and shop?

    I am a shop-aholic and proud of it! Not that I buy all the time, but it does give me a feel for new trends, what people buy, how to run or not to run a business. I do use Yelp as a consumer. Is it a rip-off, probably. But only business owners would know or think that.
     
  26. Bob Carter

    Bob Carter SPFG, Supreme Picture Framing God

    hey Ylva
    you hit the nail on the head. Indies do tend to get 'buried' in day to day stuff and not see the changing marketplace filled with buyers that just don't shop the same 10 years ago. I sure don't.
    I keep feeling like a goose in a new world everyday trying to understand what makes Sally buy from me instead of from Bill.

    One of the neat things about The G is some great sharing; a lot via PM

    My only advice might be to spend more effort on things like Yelp trying to find ways it might work than why it won't LOL

    Lots of consumers use it and I want to be where consumers 'hang out'

    Any ideas on how to make these venues work for you?
     
  27. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    I have spent a ridiculous amount of time on Yelp. Mainly I have been fighting to keep it from damaging my reputation. Yelp requires a lot more attention than I think you understand. I am one of the few framers who use a lot of the new marketing strategies and have been successful with several that other framers claim are bad for business. I am not just hypothesizing.

    Yelp will even tell you that the only way to drive business to your store using Yelp is to buy advertising. Not a single framer in this thread has actually bought advertising. We all think that it is not worth the investment (even the one framer who says that Yelp is working for him). Now if anyone wants to contribute the cash for me to advertise with Yelp I will happily do it and report back to you what kind of return I got on your investment.

    I agree that the way the exterminator is soliciting reviews seems to be effective at getting him positive reviews but how do we know what the positive reviews are getting him? Does he also run a paid Yelp ad? Are the demographics for pest control the same as picture framing?

    Bob, I appreciate that you are making suggestions to try to get us to think of new ways to market our businesses and I hope that someone will respond to this thread with some concrete examples of how Yelp is working for them so that I can make it work for me, but until then I will continue to be frustrated with the fact that I am forced by it's existence to continue to waste my time trying to protect myself from a sleazy corporation that benefits from destroying reputations of hard working small business owners in an effort to extort money out of them.

    Ed
     
  28. jimwins

    jimwins Grumbler

    I now take this approach. We did advertise on Yelp for quite a while, but finally gave it up after a couple of instances of obvious click fraud that Yelp didn't handle well, and not feeling we were getting a real return on that investment. (The information you get from their ad platform is just terrible. You get absolutely no information on how often you are showing up in the different categories your business may be in, so we never knew if we were just throwing out a lot of money to show up as a framing business and not appearing in searches for art supplies, or vice versa.)

    I use Yelp all the time as a consumer for restaurants and other things, but I take the rating for something with fewer than 20 reviews with a grain of salt. When there are only a few reviews like that, it generally looks like a mix of friends and family giving effusive reviews and the cranks who jump on Yelp to vent about every perceived slight. With more reviews, you can scan them to see if there are recurring problems or highlights.

    Yelp was never particularly aggressive about asking us to advertise, and since we stopped advertising at the end of 2014, we haven't heard so much as a peep.
     
  29. Bob Carter

    Bob Carter SPFG, Supreme Picture Framing God

    Hi Ed

    thanks for the info about the advertising angle; wasn't aware of it.

    Are there any 'less tainted' vehicles that consumers use? I have only been using yelp for less than a year and seems like some 'reviews' are too good to be true and some are so far overboard as to be unbelieveable. As a consumer, I scan pretty quickly looking for the 'bad' ones. LOL. But, I do use them and like Jim, with a grain of salt. One of my fav restaurants here is owned by a buddy. Most reviews pretty favorable, but several mentioned 'lack of seasoning'. The owner said, when asked, that he didn't want to add anything but had a ton o' condiments on table. He mentioned that some folks had sodium free restrictions and thought it was easier to leave out and let patrons 'season to please'

    From reviews, he later opted to state on Menu to advise of any special needs, they would comply. All others were cooked with salt and pepper and reviews improved with a 'grain of salt'

    what do you do when your shop receives a bad review? or an untruthful review? In practice? or can a 'questionable' review be contested? There must be some type of vehicle to build 'followers/positive reviews/buzz?
     
  30. Katherinemary

    Katherinemary Grumbler

    I think because of frustrations with Yelp and changes in how people like to find out about new businesses, products, services, etc. it's clear to me that most small businesses are trying to expand their customer base through building an identity that's about more than just the product they bring to the table, through social media.

    While the reviews are always a plus (if you've found a happy place "wrangling" the beast of Yelp), the clear wave is towards being on social media, having really nice photographs and knowing how to tag them. We're on Instagram and post a few times a week, tag other local artists, businesses, musicians, etc. to cross over into their networks and pick up followers.

    Having a lot of followers says to users that you're sharing content that a lot of people want to see and if those posts are about your products. . . .

    It's not exactly as simple as herd mentality though, you really have to engage regularly and know the fine line between sharing something of value and relevance and just being spammy. It's a lot of work, but you have to make it look like it isn't.

    Lots of people take pics in our gallery and I ask them to tag us, we've also started to get framing customers to do so as well, each time we pick up a few new followers. Simply by taking pics in our space and choosing to share with their networks, people are giving us a "favorable review" of sorts. They engaged with us, and found the experience good enough to blast it out to all their followers.

    Currently we have almost 400 followers on Instagram, several times a week they are reminded of who we are and what we do in the form of one pretty picture that speaks for itself and tells a little of our story.
     
  31. jimwins

    jimwins Grumbler

    You can respond publicly or privately to reviews (bad and good). We have received a bad review from someone that had a legitimately bad experience at our store, and the customer pulled the review after we responded privately to apologize and explain our side of what happened. We have other bad reviews from people that just put on their cranky pants that day, and we just live with it, since engaging them seems as likely to go sideways or backwards as forwards. I'm a little suspicious of businesses with no bad or mediocre reviews on Yelp, so I figure we can live with a few (as long as they aren't symptoms of real issues).

    Facebook also has a review system which appears to be used much less. It allows people to rate the business (1-5 stars) without leaving a review, and one thing I've noticed in crawling through our list of ratings is that there are a bunch of 1-star reviews from people who have obviously never visited the store (they are overseas). Google+ has their reviews, too, but again much less-used than Yelp (around here) but they show up in Google search results.

    For engaging with customers, Instagram seems to be the most useful service for us right now. We have a little over 1,000 followers and typically get 20-40 'likes' when we post things. Compare that to Facebook, where we have about 2,400 followers and a typical post will only even reach 100 or so people (and maybe get one or two 'likes') unless we 'Boost' it. (But that can be very effective — a recent post we spent $40 to boost reached over 6,000 people, got over 250 post likes and another 25 page likes.)
     
  32. neilframer

    neilframer PFG, Picture Framing God

    I believe that you are referring to me as the "one framer who says that Yelp is working for him".

    You are misquoting me by saying that "Not a single framer in this thread has actually bought advertising. We all think that it is not worth the investment (even the one framer who says that Yelp is working for him)"

    I said that we don't pay for reviews, meaning that we don't offer incentives for positive reviews and we don't solicit for positive reviews, not that we don't pay for a listing.
    When a customer picks up their framing and they are thrilled with the finished product, we don't even ask them to give us a great review on Yelp.
    Somehow we have all 5- star reviews.

    I stand behind what I posted earlier about Yelp bringing us tons of business.
    Maybe this varies in different parts of the country.
    Phoenix is a HUGE Metro area with a population base at about 4,000,000.
    We lost some shops when the economy was bad before and we have reaped the extra customers because of it.

    We are completely buried in work now, maybe more than I have seen in any recent memory.
    Customers now have to wait more than 4 weeks for finished framing (unless they need it tomorrow).o_O
    The Production log is 5 pages and growing. The work orders are stacked to a point where you can measure the height with a ruler.:eek:
    There are 4 of us working in the shop.

    Many of these orders are new customers who found us on the internet and then checked our reviews on Yelp.
    I already work 5 and 6 days and now I will be working some night hours just to help get out more work while the shop is closed.
    It's just hard to get the framing done during business hours with both phone lines ringing and customers coming in with new work 2 and 3 at a time.

    I'm not here to argue.
    I don't work for Yelp.
    I'm only saying it works for us and returns many more dollars than what we pay to be listed.

    As I said in my original post.
    "If you don't like it, Don't use it".
     
    Last edited: Mar 15, 2015
  33. jimwins

    jimwins Grumbler

    The problem is you can't opt out of having your business listed. Your choices are to ignore it, claim your listing (and possibly get bombarded with advertising requests), or pony up for advertising. But if you ignore it, you run the risk of people leaving bad reviews for you, possibly impacting your business (and your business info being incomplete, missing things like business hours). And if you aren't paying for advertising, Yelp is selling advertising on their business listing page for you.
     
  34. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    Can you claim your listing and post one picture that says "This is not the official Yelp page of [my business]. See www.mybusiness.com"?
     
  35. jimwins

    jimwins Grumbler

    I don't see anything in the guidelines that would prevent it. I wouldn't say it's not the 'Yelp page' since it clearly is, but you could post a picture that referred people to your web site, as well as add your website URL to the business information.

    That won't prevent customers from posting reviews or other pictures of your business (which Yelp's system may show before yours).
     
  36. GreyDrakkon

    GreyDrakkon MGF, Master Grumble Framer

    The thing with Yelp is that it seems to be pretty regional as to who uses it. The town I'm in very few people bother with yelp, they go to google or yahoo and look at reviews there. When searched on google for my town I'm one of the top listings, and part of the way that is done is that I have a G+ page for the store and had a photographer come in to put up a google street view (which I found out raises your listing on google by a fair chunk even if you have no reviews at all).
     
  37. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    Could you explain? I thought that either Street View was there, or not. Depending whether the Street View car had gone down the road there.
     
  38. Bob Doyle

    Bob Doyle SPFG, Supreme Picture Framing God

    Google approached me too to do an in store 360 degree shot. Anyone who has stopped by might know why I declined that offer.
     
  39. GreyDrakkon

    GreyDrakkon MGF, Master Grumble Framer

    Sorry about that, I'll clarify. There's the google street view, which as you said is done by a vehicle driving down the road, and then there's the "see inside" option. If you look up "The Frame Shop Ames Iowa" on the right hand side should be some pictures with text that says "see photos" and "see inside". If you click "see inside", it's a 360 degree view of the interior of my shop, which acts with google maps.
     
  40. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    I misunderstood what you were saying. So you do pay for a listing? Do you feel that the paid listing has increased your business over the unpaid listing? Do you have any statistics that you would be willing to share? I'd be very interested to see your strategy to see if it is something I could apply to my business.

    Ed
     
  41. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    Interesting. Thanks for the info.
     
  42. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    Somewhat related, we've used Booking.com to make hotel reservations and I really like how the reviews work.

    You can only enter a review if you booked through the site. After your stay you get an email reminder asking you to leave a review. So the reviews are all from people who paid.
     
    FramerInTraining likes this.
  43. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    Hey, guess who just called today. I'm going to listen to the whole sales pitch again tomorrow, but Neil if you have some stats that you can share it would help me with my decision making. Jim, thanks for all the information on your experience.

    Ed
     
  44. Jeff Rodier

    Jeff Rodier SPFG, Supreme Picture Framing God

    Just like when you say Beetlejuice 3 times....
     
  45. cvm

    cvm PFG, Picture Framing God

  46. David N Waldmann

    David N Waldmann SGF, Supreme Grumble Framer

    Not sure who was the winner there. Or if there was one. More like, both lost.
     
  47. Ylva

    Ylva SPFG, Supreme Picture Framing God

    For an owner to use that tone....as a potential customer, no matter how wrong the reviewer is, it comes over as snotty and based on the owner's reply, I would not go there.
     
  48. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    Hopefully the owner will take the guy up on his offer of a cease fire. Ultimately the owner wins getting the bad review removed and a little extra free publicity. I agree that the tone of the owner makes him look bad, but that will be removed shortly and forgotten. The bad review would have been up for years deterring countless potential customers. I say fight back and manipulate the system however you can.

    I got an almost-confirmation that the way I handled the last bad review I got is most likely the reason that review was moved to the "not recommended" page. If anybody wants to know you can PM me. I don't want Yelp to fix this flaw in their system so I don't want to talk about it openly.

    After my recent conversation with Yelp I am still convinced that they are a legal "extortion racket." Pay them money and they'll stop defaming your business and stop using your name to advertise your competition.

    Ed
     
  49. troyveluz

    troyveluz MGF, Master Grumble Framer

    David N Waldmann likes this.
  50. FramerCat

    FramerCat SGF, Supreme Grumble Framer

    I just got my first customer ever who said he found us through Yelp. He spent over $500, so if I got a couple of those a month it might be worth the advertising. I'll keep track and see.

    Ed
     
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