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You Don't Bring Me Flowers...

Discussion in 'Picture Framing Business Issues' started by -S-, Jun 17, 2008.

  1. -S-

    -S- CGF, Certified Grumble Framer

    Hey all,

    We finished a pricey job last week for a very good customer. Because it was a special job, and took a few weeks to complete, I wanted to let her know in an unusual way that it was ready to be picked up. So, I called the local florist and had them send her a lovely spring bouquet, with card attached: "Dear ____, your frame is ready. From your friends at the Frame Shop."

    She loved it!

    Just thought I'd pass this along as it really seemed to "wow" her and she was especially gracious when she came to pick up her enormous frame (and pay the bill!).

    Kind of a step up from the complimentary picture hook.

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  2. pictureframingpro

    pictureframingpro MGF, Master Grumble Framer

    Im going to bring my framing to you.!!!!!
  3. shayla

    shayla WOW Framer

    You win the Benevolent Genius Award for today.
    What a sweet and classy thing to do!

    My stepmom's dentist had to cancel an appointment
    once. Called to let her know on the morning of,
    with apologies. About an hour later, a lovely
    bouquet of flowers came to the front door.
    She was pretty impressed by that.
  4. Rick Granick

    Rick Granick SPFG, Supreme Picture Framing God

    I'm surprised the dentist didn't send a box of candy.
    :kaffeetrinker_2: Rick
  5. gemini

    gemini CGF, Certified Grumble Framer

    Excellent idea!

    Begs the questions-will you do it again? Knowing the cost of sending flowers are you limiting the idea to the certain price tags?

  6. blackiris

    blackiris SPFG, Supreme Picture Framing God

    That's an excellant idea! I like that!

    Was I the only one wanting to sing that Barbara song...........
    Ah now I can't get Neil Diamond out of my head!!!!!:D
  7. -S-

    -S- CGF, Certified Grumble Framer

    Benevolent Genius Award heh heh.

    I might do it again, for the right customer. Or perhaps something similar. Chocolates would be a really good one.

    It's not just about price tag. Some customers spend a lot but wouldn't care about flowers...in fact, some are thrifty and would see such a gesture as wasteful or insulting ("I'd rather have the $50 off!"). This particular woman— I had a hunch she would go for it, based on what I knew about her. It was just a lucky guess. But I bet I will be framing her stuff for life now :)

    I would like to think of other creative ways of letting customers know their jobs have been completed. Clever, personalized e-cards would have a similar effect, I think, and with a few templates on hand, would not be too time consuming, either. Though something physically tangible is much nicer. This town is so small I could drop something on someone's doorstep without too much trouble...a painted rock, a message in a bottle, sidewalk chalk...

    I'd be curious to hear other Grumblers' suggestions, too.
  8. Framar

    Framar SPFG, Supreme Picture Framing God

    "A message in a bottle" - LOL - that reminds me of a gentleman who called and asked if his framing was ready. I told him I had left a message with his teenage daughter several weeks before. He snorted and said, "You may as well have put a message in a bottle and tossed it in the river!"

    Carry on...
  9. couture's gallery

    couture's gallery PFG, Picture Framing God

    Just as bad as teenagers are the old folks here in Florida...we learned to never leave a message with a spouse, they forget as soon as you hang up...and many times I've spoken to the person who brought the piece in and they didn't remember bringing it in so how could it be ready? ( go figure)..and yes I can pick on old people because I am one (well almost)
  10. Tom Reigle

    Tom Reigle Guest

    Many of the framing customers here on the Florida Panhandle have second homes in the area and visit frequently from their base of operations elsewhere. I have given free passes to a local waterpark here on the Panhandle for those customers with young families as a simple "Thank you" for their business. I have given tickets to go on dolphin cruises for those with young children as they simply are thrilled to see so many dolphins in the wild! Other times I have sent gift certificates to a local steamed seafood restaurant in thanks for business that they brought me.

    (Barb, Jo, Kit, would y'all come back to my shop if I sent you a free meal ticket to Old Bay Steamer???):D:thumbsup:

    I had a florist next to my shop in FWB before Ivan and I sent flowers to one of my customers for a particularly large order. I put a card on it saying something to the effect, "Thank you so much for being so considerate with me when you were here" as we spent almost 3 hours trying to decide on mat/frame combinations for all the photos and memorabilia that she brought to be framed. I got a phone call from her a few days later saying that her husband found the note in the flowers and got all upset that some strange guy was sending his wife flowers!!!

    I don't send flowers anymore. :cry:
  11. DLB

    DLB MGF, Master Grumble Framer

    This is an excellent idea. Great weenie!

  12. Paul N

    Paul N In Corner

    Great idea. But......95% of my customers are women, and 90% are married. There would be I am sure a major case of misunderstanding with some if I were to send some of them flowers of any kind.
  13. DLB

    DLB MGF, Master Grumble Framer

    If a business sends flowers to a customer, it isn't from the person who owns the business, it's from the business.

    If you got flowers from Nike, wouldn't you call up Phil Knight and ask him why he's sending flowers to your wife, would you?

    Choice of flowers is also an important issue I would imagine. I wouldn't be sending a dozen red roses. More seasonal decorative flowers, I think would be better. A small amount, without a lot of cost - for two reasons. 1.) You don't want to make them think they overpaid, if you can afford to spend $50-100 on flowers. 2.) You don't want to show up the hubby, who stopped at Wal-Greens on the way home. ;)

  14. RoboFramer

    RoboFramer PFG, Picture Framing God

    You got that right - last flower I sent to a customer was a triffid!
  15. DLB

    DLB MGF, Master Grumble Framer

    I was going to ask, "What's that?" But then I realized there's this funny thing called google. So here is what that is....

    "The triffid is the titular antagonist from the 1951 novel The Day of the Triffids by John Wyndham and also later appears in Simon Clark's novel The Night of the Triffids. It is a highly venomous fictional species of plant that appears to have limited intelligence and survival instincts."

  16. RoboFramer

    RoboFramer PFG, Picture Framing God

    Triffids are (fictional) plants capable of animal-like behaviour: they feed on rotting meat, are able to uproot themselves and move about on their three "legs", possess a deadly whip-like poisonous sting, and appear to communicate with each other.
  17. Paul N

    Paul N In Corner


    Could be handy with some PIA customers....:)
  18. framah

    framah PFG, Picture Framing God

    How about a nice bouquet of skunk cabbage!!:vomit:
  19. acrompton

    acrompton MGF, Master Grumble Framer

    Saw the movie as a child....I had nightmares for weeks.

    Attached Files:

  20. couture's gallery

    couture's gallery PFG, Picture Framing God

    Best response we've had is from sending them a $10.00 gas card...and if they are really good customers a $25.00 gas card...something eVERYONE can use and no negatives involved as far I can see.
  21. shayla

    shayla WOW Framer

    Just be careful not to send any tribbles....

    These are all great ideas!

    Sometimes I bake a pie and take it to work.
    Then I call a few artists and customers to come
    in and get a free piece. They love it, and it's fun
    to make them happy. Tomorrow, I'm taking pumpkin.
    If the giftee is a married man, I send two pieces
    with him, one of them for his wife. Who knows if
    the second piece always makes it home, but by
    sending it I avoid any misunderstandings.
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