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Zombie Groupons?

Discussion in 'Picture Framing Business Issues' started by jim_p, Apr 3, 2012.

  1. jim_p

    jim_p SGF, Supreme Grumble Framer

    I just came across this article. Apparently a court has decided that Groupons should not have expiration dates, so any outstanding expired groupons have now come back to life. The article is, unfortunately, short on details.

    The thing that I don't understand is this: the expiration dates and redemption terms are set by the individual merchants, not by Groupon, so why is Groupon getting sued at all for this?

    Has anybody got any more details?
     
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  2. Dave

    Dave SPFG, Supreme Picture Framing God

    Wow! Quite interesting to see how this plays out.
     
  3. johnny

    johnny SGF, Supreme Grumble Framer

    California.... :nuts:




    That quote has to be one of the dumbest things I've ever read.

    On our most recent campaign Groupon notified us that we would have to honor the Groupons with no expiration for only the initial sale amount. IE If it's pay $50 for $100 then the $100 expires on a certain date and the $50 is honored until redeemed whenever like it was a $50 gift certificate. I'm going to go under the assumption that this is what is meant here.

    And of course this appearing the day after my Groupons expire = further proof of my Kafkaness.


     
  4. tedh

    tedh PFG, Picture Framing God

    Geez: that is one tough sentence. Had to look up Wikipedia:

    Some sources have claimed that Kafka possessed a schizoid personality disorder

    And:


    1. Marked by a senseless, disorienting, often menacing complexity. Kafkaesque bureaucracies
    2. Marked by surreal distortion and often a sense of impending danger.
    And I still don't understand what you mean.

    That is further proof of my Freudulism.
     
  5. Jeff Rodier

    Jeff Rodier SPFG, Supreme Picture Framing God

    Since you got that in writing you can join the soon-to-be lawsuit against Groupon.
     
  6. Kirstie

    Kirstie PFG, Picture Framing God

    That is exactly what it means. Coincidently, I had a customer place an order for about $240. today and then she whipped out three two year old Groupon certificates to pay for part of the job. Per California law, I accepted them for what she paid for them, $40. each. This requirement was indeed in the fine print when we signed up for the original deal.
     
  7. Joe B

    Joe B SGF, Supreme Grumble Framer

    From what I understand this is nothing new. I was told long ago that I had to honor expired groupons for the price of the sale not for the redemtion price. I believe that is even a Minnesota law. Make no difference to me because I honor them for face value. I have got some pretty good customers from honoring the expired vouchers.
     
  8. pwalters

    pwalters SGF, Supreme Grumble Framer

    Not that I would have turned it away, but most of the Groupons I've seen for framing in this area have language stating one per customer. Couldn't you have followed that rule since it's not in violation of any laws that I'm aware of?
     
  9. Joe B

    Joe B SGF, Supreme Grumble Framer

    In my Groupon sales I specified that only 1 voucher could be used per framed piece. If someone were to request the use of 3 vouchers I would require that they get 3 pieces framed and 1 voucher could be used per piece. I have never had a groupon customer argue with that.

    Even when expired I allow full value. Many of my groupon customers have returned several times and I have receive many referrals from them. Groupon has been pretty much a win win for me so I'm sure not going to goof it up by not redeeming at full value within a reasonable time period. After a reasonable time period I will only redeem the amount the customer paid for voucher but even then only 1 can be used per framed piece.
     
  10. johnny

    johnny SGF, Supreme Grumble Framer

    I meant that it's further proof that the entire cosmos and everything in it moves only to screw me over. I applied it according to the third definition on this page. http://www.urbandictionary.com/define.php?term=Kafkaesque


    It's funny that on this particular campaign we decided to hardline the expiration date and tell people no on extensions because the people asking for extensions in the past have been universally horrible customers and one of the very few negative spots of our Groupon endeavors. And the very next day these articles come out. Ha!
    It would be some kind of, I don't know, JOURNALISM, if they explained what they meant by "no longer expired" in the article since consumers are likely to expect the full value and merchants are likely to expect the face value and therefore these articles will lead to a lot of angst around the country.
     
  11. tedh

    tedh PFG, Picture Framing God

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